Our family stayed here while visiting NYC to do some sightseeing. I felt like I knew what to expect based on previous reviews, although I was still a bit surprised about the location of the hotel. It's located in an industrial park area on a very busy road. FYI: If you are driving, be very careful when pulling out of the hotel. The cars and tractor trailers are traveling down Tonnelle at a high rate of speed. Regardless of the location, we felt safe, and there was absolutely no audible road nose in our room, or inside the hotel. The hotel is nicely decorated, with comfortable beds, and large rooms with a good sized mini refrigerator. It is conveniently located near NYC. I liked the fact that there are security cameras located inside the hotel and outside in the parking lot. The live feed from the cameras is visible on a flat screen monitor at the front desk. We had no problems using the wi-fi in our room, and there are two computers available for guests to use in the lobby.
There were a few things we would change if we could.
-The musty, moldy odor coming from our air conditioning unit during our entire stay, despite notifying the front desk and being assured that someone would address it the following day. Speaking of the front desk, I found it odd that some of the employees seemed to know very little about the area, or NYC in general. I was actually told by one of the employees that she knew very little about the area. You work at a hotel just outside of NYC, full of tourists, and you know very little about NYC?
-The extremely uncomfortable breakfast area. It felt like it was 85 degrees, even though it is located in the lobby area, and it was very crowded with poorly arranged seating. The backs of the chairs were bulky and took up more room than necessary in an already very crowded area. There was little restocking of breakfast items and no one actively monitoring the breakfast area. I had to ask for items on more than one occasion (juice, waffle batter, bagels, milk). Beware that the "scrambled eggs" are not real scrambled eggs but rather reconstituted eggs. No one in our family would eat them, and we not "picky" eaters. I also saw several people reusing their dirty plates, which meant that they were touching their dirty plates with the serving utensils for the eggs and sausage/bacon.
We did not use the hotel shuttle to NYC, which is $6.00 each way for anyone over the age of 9, or $12.00 per person, round trip. Which would have been $48.00 for each trip to NYC for our family of 4. Instead, we took the bus as recommended by other reviewers ($5.00 round trip per person). The bus drops you off at the Port Authority Bus Terminal, which is very close to Times Square. The walk uphill from the hotel to Kennedy Ave. to catch the bus is quite a work out! Coming back is downhill, of course, and we felt safe walking the 4-5 blocks back to the hotel around 10pm. I had a hard time getting the bus information from the front desk, so I'm not sure if the hotel receives a portion of the shuttle fee (I felt like we were being "pushed" to take the shuttle that departed 30 minutes after we checked in), but keep asking if you want the bus information. I was given a sheet that detailed which bus to take, where to catch the bus to return, etc., which was quite helpful. Basically, you turn left out of the hotel, and go to 10th Street, which is just past the gas station. Walk up 10th Street (approx. 4-5 blocks) to Kennedy Ave., cross the street, and wait for a bus there. For the return trip, write down the name of the restaurant on the corner across from the bus stop to use as a landmark because you have to tell the driver when you want to get off. It was very difficult to see the cross streets from the bus at night, and we almost missed getting off the bus at 10th Street and Kennedy Ave.
There are very few restaurants near the hotel. A Dunkin Donuts, and a Taco Bell are located just down the road. We ordered pizza one night from a place called Amore that delivered to our hotel room. Their pizza was really good and reasonably priced, although the pricing on the menu in the hotel room is outdated. We also drove to a White Castle on Kennedy Ave. that is about 5 miles from the hotel. There is an Italian restaurant located next to the hotel that we didn't try.
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- Also Known As:
- Comfort Suites North Bergen Hotel North Bergen
- North Bergen Comfort Suites