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Holiday Inn Express North Bergen - Lincoln Tunnel
Ranked #4 of 9 Hotels in North Bergen
Brampton, Canada
Level 4 Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Close to NYC”
Reviewed May 28, 2013 via mobile

Locations is great ,close to lincoln tunnel and there is a shuttle from hotel for 7 $ takes you to manhattan ,you can always use NJ transit bus to and from Port Authority Bus Terminal in Manhattan for 1.75 $ or so.
Very clean hotel with buffet breakfast.
During my two night stay internet was spotty in the room ,so dont rely on a wi fi there .

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, General Manager at Holiday Inn Express North Bergen - Lincoln Tunnel, responded to this review, June 17, 2013
Thank you for taking the time to review our property. I am pleased you found the hotel to be clean and the rooms to be nice. We work very hard to ensure our facilities and are superior and the best in the area. I am happy to learn that you were very satisfied with the service you received from our staff. I want to assure you our hotel is very proud of its level of service. We take all reviews from our esteemed guests very seriously, and your feedback will help us improve for our next guest or your next visit.

We hope to have the pleasure of welcoming you back to our hotel again for your future stay because your loyalty towards us by choosing our property time and again whenever you are in the area would actually reflect our true standards. We appreciate your business very much and thank you so much for your loyalty. We are hospitality professionals who pride ourselves on delivering world class service and are happy doing so. It is wonderful to learn that you were satisfied with the reliable and affordable shuttle services, and it all panned out to your utmost satisfaction.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

549 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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Champaign, Illinois
Level 3 Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 26, 2013

The hotel was a standard HI Express. Decent rooms, decent breakfast, and somewhat affordable. The actual location is pretty bad, but it's only about 3-4 miles from Times Square, so that's a consolation. If you drive about 4-5 miles away to Hoboken, you can get some pretty amazing views of the NYC skyline as well, so location wise, that's another consolation. The rooms were clean, but the ceiling above the bathtub was kinda broken, and the stuff above the ceiling was exposed, so that was a major letdown. Decor wise, it's pretty dated. Just use your hotel room as a place to crash and spend a night or two. If that's what you have in mind, this hotel would fit the bill.

  • Stayed May 2013, traveled with family
    • Value
    • Location
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, General Manager at Holiday Inn Express North Bergen - Lincoln Tunnel, responded to this review, June 12, 2013
Thank you for leaving us such a candid review. We are pleased you liked the location of our hotel and our friendly staff coupled with other amenities.. We are deeply sorry that you felt uncomfortable with the walk from the shuttle stop to our property during your stay. I do apologize for discomfort and inconvenience you might have experienced due to problems related to the ceiling above the bath tub. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve. I assure you, the concerns will duly be forwarded to the appropriate department, and we are going to necessitate remedial action at the earliest.

If there is anything we can do to make your next stay/many more future stays more comfortable, please do not hesitate to ask. We will be willing and eagerly waiting to host you in the near future with utmost pleasure and sheer aplomb. It will be our utmost pleasure to render you our hospitality services each and every time you around the area or in the vicinity.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level 4 Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 24, 2013

I had 2 days of meetings in the city, but didn't want to pay NY prices. This hotel was half the price, but was serviced by $3 or $4 shuttles which take you to the Port Authority. At 7am it took 20 mins, at 10am it took an hour (there was an accident in the tunnel). VERY helpful staff - ask for Sam in the eves. Nice (hot) free breakfast too.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, General Manager at Holiday Inn Express North Bergen - Lincoln Tunnel, responded to this review, June 12, 2013
Thank you for taking the time to review our property. I am pleased you found the hotel to be clean and the rooms to be nice. We work very hard to ensure our facilities are superior and the best in the area. I am pleased you had a good experience at check in. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn Express around. We appreciate your nice comment regarding the breakfast choices and our helpful and friendly staff.

I'm pleased to hear you like your room accommodation, amenities and felt you received a good value for your stay coupled with convenient shuttle commute to and fro New York City. Again we thank you for your review as we believe that we can only improve and enhance our services through our guests' feedback, and look forward to hearing back from you soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 5 Contributor
69 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed May 23, 2013

Our 2nd time staying here. We drove from NC and got there a few hours before check in. The manager on duty told us our room was ready. That was so comforting after a long drive! Staff could NOT have been better. Catered to our every need. Room was nice and clean. Hotel nice and clean. We didn't drive into the city. A shuttle picked us up in the morning, drove us into Manhattan, and picked us up in the evening.

Read complaints about the breakfast. What? One of the best free breakfasts around....hot oatmeal, various cold cereals, muffins, danishes, juice, yogurt, coffee, tea, eggs, sausage, bacon, biscuits, jellies, and waffles....2 flavors!

I have found my NY hotel. 2nd stay as great aas the first one!

Stayed May 2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, General Manager at Holiday Inn Express North Bergen - Lincoln Tunnel, responded to this review, May 24, 2013
Thank you for taking the time to review Holiday Inn Express North Bergen. We are located right outside of the city; it’s nice to see you were able to take advantage of the many different transportation outlets in the area. I am very happy to learn that you found our staff to be very friendly and help and your room to be tidy and clean. We pride ourselves in making our guests feel welcome and comfortable during their stay. I will definitely be passing on the kind words to our staff.

Thank you for your review regarding your experience. We are pleased you enjoyed your room accommodations as well as the location of our hotel. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding the breakfast choices and our helpful and friendly staff. Again we thank you for your review as we believe that we can only improve and enhance our services through our guests' feedback, and look forward to hearing back from you soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level 5 Contributor
62 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed May 21, 2013

Clean rooms and bathrooms. Friendly and problem free check-in, even got bottles of water and snacks although the kids didn't like the snacks.
Breakfast was not very good; I would give it about 2 stars. Pre-made omelettes where rubbery and reminded me of frozen fast food, the bacon was paper thin and fell apart before you could get it to your mouth and the rolls were hard as rocks. The manager tried to make small talk and I told her that we had been to NYC several times and she insisted on telling me about things to do. I finally asked her a question, which she got wrong, hoping she would go away and let me finish eating my miserable breakfast but no such luck.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, General Manager at Holiday Inn Express North Bergen - Lincoln Tunnel, responded to this review, May 24, 2013
Thank you for taking the time to review our property. I am pleased to know that you found the hotel to be clean and the rooms to be nice. We work very hard to ensure our facilities are superior and the best in the area. I am pleased you had a good experience at check in. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn Express around. We appreciate your nice comment regarding our helpful and friendly staff.

I am sorry that you did not find the breakfast to your liking. It seems you felt there is a lot to be desired, as far the quality and the choices pertaining to the breakfast go. I promise you that your invaluable comments and suggestions will definitely be forwarded to the appropriate department, in order for corrective measures to be put in place with immediate effect. I I'm pleased to hear you like your room accommodation, amenities and felt you received a good value for your stay. Again we thank you for your review as we believe that we can only improve and enhance our services through our guests' feedback, and look forward to hearing back from you soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed May 7, 2013

I had a horrible experience checking in with what I thought was just an employee come to find out it was the asst. general manager. She was rude and uprofessional! The next day when I called the General manager all the employees were screening his phone calls asking for my name and when I gave them my name they said he wasn't in. I asked for his voicemail but they kept hanging up on me. I finally got thru only to get his voicemail with no call back. This hotel is run by rude management who are cheap and decietful don't stay here buyer be wear. This hotel will be out of business or turned into a no name hotel within a year!

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, General Manager at Holiday Inn Express North Bergen - Lincoln Tunnel, responded to this review, May 10, 2013
Thank you for writing a review about your recent stay with us. I am sorry to hear you found our hotel average and the service was less than excellent. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn Express around. Please accept my sincerest apology if the services you received were not at par with your expectations. I earnestly do apologize for the inconvenience caused to you at check-in, and assure you that remedial action will be necessitated at the earliest. It sounds like we fell well below your expectations. Your business is valued and we hope your future travel plans will continue to include IHG properties.

I am sorry you were not satisfied with the service you received from our staff. I want to assure you our hotel is very proud of its level of service. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit. I promise you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit. Again, I do apologize and regret that this impacted your experience at our hotel.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these North Bergen hotels

Lagos, Lagos, Nigeria
Level 4 Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed May 4, 2013

As a first time visitor to New York, it was important to me that I found a place to stay that would not spring any unpleasant money surprises. As you know, tourists have to be able to budget to the closest dollar and any additional unplanned expenditure can throw your holiday totally off balance. You can imagine how long it took me to read reviews of all the hotels reviewed on this site...and I'm proud to say that this holiday inn hotel exceeded my expectations! From the extremely helpful front desk staff to unbeatable attention throughout my one week stay, from the ease of getting to New York for my tour to the jersey garden mall...this is the hotel to stay. And at the price per night, it is worth every dime. Huge room, gym, quiet environment (perfect for safe walks), great bathroom, work table, unfailing housekeeping and ease of ordering food...a travelers favorite. I could go on but you do get the point. Do yourself a Favour...stay here.

  • Stayed April 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, General Manager at Holiday Inn Express North Bergen - Lincoln Tunnel, responded to this review, May 5, 2013
Thank you for taking the time to review our property. I am pleased you found the hotel to be clean and the rooms to be nice. We work very hard to ensure our facilities and are superior and the best in the area. I am pleased you had a good experience at check in. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn Express around. We appreciate your nice comment regarding the breakfast choices and our helpful and friendly staff.

Thank you for your review regarding your experience. I'm pleased to hear you like your room accommodation, amenities and felt you received a good value for your stay. Again we thank you for your review as we believe that we can only improve and enhance our services through our guests' feedback, and look forward to hearing back from you soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express North Bergen - Lincoln Tunnel

Property: Holiday Inn Express North Bergen - Lincoln Tunnel
Address: 2600 Tonnelle Ave, North Bergen, NJ 07047-2215
Phone Number:
Location: United States > New Jersey > North Bergen
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 9 Hotels in North Bergen
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express North Bergen - Lincoln Tunnel 2.5*
Number of rooms: 126
Official Description (provided by the hotel):
The Holiday Inn Express offers a first-class hotel experience in the heart of the New York Metro area. This North Bergen hotel is minutes from New York University, Continental Airlines Arena, the Empire State Building, Jacob K. Javits Convention Center and Columbia University. The Newark Liberty International Airport is 10 miles away. The hotel is easily accessible from Route 1, Route 9, Route 3 and the New Jersey Turnpike. Newark Penn Station is also close to the hotel. Manhattan and New York City are minutes away via the Lincoln Tunnel, Holland Tunnel and George Washington Bridge. Greenwich Village, Madison Square Garden Arena, Times Square and Broadway are also nearby. This North Bergen hotel features a daily free, hot, Continental breakfast buffet. Additional amenities include free local calls, free weekday newspaper and free coffee. Guests will also enjoy the 24-hour exercise room and outdoor pool. Business travelers will appreciate conveniences like free high-speed Internet access in the room and access to copy and fax services. Our meeting room can accommodate up to 20 people for most events and business functions. ... more   less 
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Also Known As:
Holiday Inn Express North Bergen - Lincoln Tunnel Hotel North Bergen
Palace Hotel New Jersey
Holiday Inn Express Lincoln Tunnel

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