I won't comment on their cramped restrooms since they know the facilities are cramped, they are doing their best to remedy the situation, and it didn't impact on my visit.
Entry was fast and easy, and the staff is friendly and helpful. The small size of the place lends itself to easy entry and exit. We found our seats quickly, and immediately noticed that there really aren't any horrible seats. We had "premium" balcony seats and I really recommend the balcony. The seats are tiered a little more than orchestra, and even the back room is close enough to the stage, without having to deal with the orchestra fans who feel a need to pop to their feet every few minutes.
The only criticism from my visit was the acoustics. They weren't terrible, but sometimes they were a little tinny. Either the theater acoustics are lacking or the sound people don't know what they're doing - Frankly, sitting only two rows behind them, I didn't see even one adjustment being made throughout a recent concert. Despite this, the concert was great, and I'd gladly go back - Good thing since we have tickets to two more concerts here!
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