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“Great airport hotel”

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DoubleTree by Hilton Hotel Newark Airport
Ranked #11 of 16 Hotels in Newark
Lancaster, Pa
Level Contributor
67 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Great airport hotel”
4 of 5 bubbles Reviewed March 11, 2014

We had an early flight out of Newark so stayed here for just one night and parked our car. The hotel was clean, although appeared to need a bit of an updating. We enjoyed the bar for a drink after our 3 hour drive there. The bed was super comfortable and the included wifi was nice. A refrigerator would have been nice also but I just stuck my breakfast yogurt on ice and it was fine the next morning. We didn't have to wait too long for the shuttle to and from the airport.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank philliesfan80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Freddy H, Manager at DoubleTree by Hilton Hotel Newark Airport, responded to this review, March 12, 2014
We appreciate your TripAdvisor review of our hotel, and our staff thanks you very much for your awesome comments! We are always happy to know that guests appreciate the convenience of our location, and the helpfulness of hotel staff. We want to welcome our guests with a warm smile, gooey delicious cookie, and a clean room, and hope you will allow us to do that for you and your family on your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,359 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (168)
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English first
Lawton, United States
2 reviews
2 of 5 bubbles Reviewed March 11, 2014

This hotel is old and needs alot of work. Restaurant is way overpriced for the quality of food and I had to pay 12.00 for internet connection. Motel 6 gives you internet for free. I will take my business elsewhere from no on. There are better hotels in the area that are equally priced and better quality.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Travis B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Freddy H, Manager at DoubleTree by Hilton Hotel Newark Airport, responded to this review, March 12, 2014
Thanks very much for taking your time to share your comment with us. Please accept our sincere apology as we failed to 100% meet your expectation. Once we received your comment, we looked into the problem and nailed down for a solution.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lansdale, United States
1 review
4 of 5 bubbles Reviewed March 10, 2014

The service was very good and the price was great since it including airport service and we could park there for the week. We ate in the dining room and that was good. The rooms were alittle warm but it was a cold night.

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Brenda K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Freddy H, Manager at DoubleTree by Hilton Hotel Newark Airport, responded to this review, March 12, 2014
Our staff will be quite pleased to know that they were able to meet your expectations of service, and that you enjoyed the location of the hotel. We are also happy to know that you found it to be a good value, and hope you will come back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newark, New Jersey
Level Contributor
39 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed March 6, 2014

This facility is centrally located by Newark International Airport. It offers Hilton's dream mattresses which provide an excellent nights sleep. The facilities on site are very good. Security for this site is present so you do feel safe and secure during your stay.

Room Tip: They do have suites available at this site which are like a home away from home. There regular guest...
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  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jennifer E T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian C, General Manager at DoubleTree by Hilton Hotel Newark Airport, responded to this review, March 7, 2014
Thank you very much for taking the time to write such a great review of our hotel! I appreciate all of the details you outlined, especially those of the Sweet Dreams Beds. It is our primary goal to exceed our guests expections each and every time. We value your business and look forward to being of service to you in the near future when traveling and trust you will select The DoubleTree by Hilton Newark Airport as your home away from home!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston-Tx
Level Contributor
343 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 198 helpful votes
3 of 5 bubbles Reviewed March 4, 2014

I stayed in this hotel with my husband the night of February 15 and as our flight was late and the temperature was freezing, we saw a big line waiting for the the hotel shuttle and was horrible to wait for the third, as even with warm jackets we suffered a lot waiting around 30 minutes outside (inside we would miss the shuttle because the line was very long). I was sad that the breakfast starts very late fro those who need to be at the airport earlier and that is an airport hotel , so the breakfast is included but you do not get it, because is served at 6 AM during Monday to Friday and on the weekends at 7 AM, so I felt mad about traveling without my breakfast. Before pick a hotel call them and ask what time breakfast is served during the week days and weekends.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Celita Louback W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Freddy H, Manager at DoubleTree by Hilton Hotel Newark Airport, responded to this review, March 12, 2014
Thank you for your review of your past stay with us. I always appreciate hearing from our guests – including places of improvement. I apologize for the inconvenience and I have taken your comments to our team to ensure that in the future we do a better job. The next time you have the opportunity to travel to Newark I do hope that you will be our guest again – thank you for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stephenville, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed February 27, 2014

We had a great overnight stay here. The beds were comfortable and the room was clean. It is a little dated but we did not have a problem with that at all. The shuttle service to and from the airport was very good. The restaurant within the hotel was also very good.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank archoa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian C, General Manager at DoubleTree by Hilton Hotel Newark Airport, responded to this review, March 6, 2014
Thank you for taking the time to share your recent experience with us and other travelers. I am delighted to hear that you had such wonderful time.I will be sure to share your kind thoughts with the rest of the team especially our F&B team. They would be thrilled to know that they had such an impact on your stay. We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oak Ridge, New Jersey
Level Contributor
932 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 715 helpful votes
4 of 5 bubbles Reviewed February 25, 2014

We got the idea from friends to get an airport hotel so we wouldn't have to get up as early for a 6 AM flight. Living an hour away, the alternative was to get up for a 3:30 AM limo to get to the airport in time for check-in and security. Been there, done that and it was worth the cost of a hotel to avoid it.
This is a nice hotel in a quiet neighborhood - Yes. the Norther State Pen is only a couple of hundred yards down the road. That's why it's quiet. It is wise to have GPS or a local driver to find the hotel due to the numerous turns.
The public areas are clean and attractive. The front desk staff was friendly, helpful and fast; with warm cookies in our hands almost before we realized we were checked-in. Because we wouldn't be around for the complementary breakfast, we got some extra Hilton Honors points.
We got an upper floor room with two double beds and an interior balcony (Just as well since the outside in this vicinity isn't very scenic). The room was clean, secure and quiet; and all amenities functional. Surprisingly the only lack was a hotel guide. Probably just an oversight.
When we went out to dinner, we asked the Bellman to call a cab, and he called for a car, explaining that the car was a flat fee, while area taxi fares are extremely variable. Good to know.
The 4:20 shuttle was timely and quick to get us safely to the airport. Staying here was a good idea!

Room Tip: The standard - ask for a room away from elevators and vending/ice machines.
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HowlnBubba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Freddy H, Manager at DoubleTree by Hilton Hotel Newark Airport, responded to this review, February 26, 2014
We appreciate your TripAdvisor review of our hotel, and our staff thanks you very much for your awesome comments! We are always happy to know that guests appreciate the convenience of our location, and the helpfulness of hotel staff. We will make sure to assign your room away from elevators and vending/ice machines on your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Newark Airport

Property: DoubleTree by Hilton Hotel Newark Airport
Address: 128 Frontage Rd, Newark, NJ 07114-3721
Phone Number:
Location: United States > New Jersey > Newark
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #11 of 16 Hotels in Newark
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Newark Airport 3.5*
Number of rooms: 502
Official Description (provided by the hotel):
With 24-hour shuttle service from and to Newark Liberty International Airport, this full service hotel offers comfortable guest rooms, a choice of food & beverage outlets. Our Fitness Center and indoor heated pool are for hotel guests only. The hotel is conveniently located and a short train ride away to Newark and New York City, as well as Liberty State Park and NJ cruise piers. ... more   less 
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Also Known As:
Sheraton Newark
Sheraton Hotel Newark Nj
Newark Sheraton

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