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“Close to the airport - other than that......”

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DoubleTree by Hilton Hotel Newark Airport
Ranked #11 of 16 Hotels in Newark
Edinburgh, United Kingdom
Level 6 Contributor
429 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 588 helpful votes
“Close to the airport - other than that......”
Reviewed January 31, 2014

This hotel has the advantage of being close to Newark Hotel but, even at that, it is not that straightforward in getting there. I found the front of desk staff diffident and most certainly not welcoming. I ended up going to my room, staying there and leaving the next morning. Not what I would have expected from the hotel chain and certainly not one I would recommend or return to.

  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cfab777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Freddy H, Manager at DoubleTree by Hilton Hotel Newark Airport, responded to this review, February 6, 2014
We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,467 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (171)
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English first
United States
1 review
Reviewed January 28, 2014

I wish I could clone this hotel. I have stayed here 3 times and every time it is excellent. The staff here is very helpful and the amenities are perfect. I highly recommend this hotel. I will stay here again for sure!!

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Rick Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian C, General Manager at DoubleTree by Hilton Hotel Newark Airport, responded to this review, January 29, 2014
Thank you very much for taking the time to write such a great review of our hotel! I appreciate all of the details you outlined, especially those of the various staff members who assisted you. It is our primary goal to exceed our guests expections each and every time. We value your business and look forward to being of service to you in the near future when traveling and trust you will select The DoubleTree by Hilton Newark Airport as your home away from home!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wayne, United States
2 reviews
Reviewed January 27, 2014

My management team met for a planned stay of the Doubletree in Newark, NJ the week of January 20, 2014. Due to the inclimate weather several of our team members did not make it in. In spite of that set back the remaining members that did make it to NJ and we had an extremely successful meeting, spanning 2 days. There was adequate room to comfortable meet in the lobby and we left with a feeling of accomplishment and no disappointment in not having accomplished our goals. In addition, the Bistro was outstanding for our breakfast, with a large variety of breakfast options and outstanding coffee. The Pub, next door had a great selection of menu items for dinner and at a fair price. We will most likely return to this facility, when the next meeting in NJ is planned, based on the convenience and experience that we had last week. I would say there were areas in the rooms and halls that would benefit from some TLC...as it was definitely worn, had items left by patrons left behind and did not fit the overall feeling of upscale hotel, that a Hilton Doubletree facility is known for.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Kimberly P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Freddy H, Manager at DoubleTree by Hilton Hotel Newark Airport, responded to this review, February 6, 2014
Thank you so much for choosing our property on your recent meeting. I am so happy reading your review. Here we strive to deliver exceptional service and it is good to know that our hard work created a memorable stay for you and your friends/co-workers. I will make sure to extend your compliments to all departments and we will be looking forward to welcome you back on your next meeting!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
2 reviews
Reviewed January 26, 2014

Stayed there two days back. Rooms were very run down. Was told that it was renovated recently which is odd. Wires all over the place. Lights not working. Disappointing for a Hilton. Have complained to the front office.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PBB2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian C, General Manager at DoubleTree by Hilton Hotel Newark Airport, responded to this review, January 29, 2014
Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our property. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
corona, United States
Level 2 Contributor
5 reviews
5 hotel reviews
Reviewed January 23, 2014

very pleasant surprise on the quality of service, competance of the staff and quality of the restaurant Bistro 128--exceptional value --newark airport is not known as a vacation spot but this hotel made us feel like we were in some exotic location with the very competant and professional staff

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Eugene S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Freddy H, Manager at DoubleTree by Hilton Hotel Newark Airport, responded to this review, January 24, 2014
Thank you very much for taking the time to write such a great review of our hotel! I appreciate all of the details you outlined, especially those of the various staff members who assisted you. It is our primary goal to exceed our guests exceptions each and every time. We value your business and look forward to being of service to you in the near future when traveling and trust you will select The DoubleTree by Hilton Newark Airport as your home away from home!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bluffton, South Carolina
Level 6 Contributor
484 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
Reviewed January 22, 2014

Friendly and helpful staff, clean rooms and comfy beds. Bar restaurant has pretty tasty burgers. One of the few airport hotels where you could not here planes constantly. The bathrooms are tiny and really could use updating.

Room Tip: Ask for a room on the "train side" it's quieter.
See more room tips
  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank debbieinsc2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Freddy H, Manager at DoubleTree by Hilton Hotel Newark Airport, responded to this review, January 24, 2014
Thank you so much for taking the time to write the great review! I appreciate all of the details. We are very happy that you enjoyed your stay! Thank you for noticing the helpfulness of the staff. We really strive to exceed our guest’s expectations! We hope we will see you again very soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bluffton, South Carolina
Level 6 Contributor
115 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed January 22, 2014

Stayed overnight for early AM flight in the middle of a 12-inch snowstorm. Staff was very reassuring that they would be able to get me to the airport the next morning without a problem. Room was on Hilton Honors floor - nice condition. Everything worked as expected. Had a meal in their bar-nice menu and the food was excellent. My waiter must have been kept there overnight, as he was also my waiter at the breakfast buffet. Buffet was also very good - huge blackberries!

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Freddy H, Manager at DoubleTree by Hilton Hotel Newark Airport, responded to this review, January 24, 2014
Thank you so much for choosing our property on your recent trip. I am so happy reading your review. We strive to deliver exceptional service and it is good to know that our hard work created a memorable stay for you and your family. I will make sure to extend your compliments to all team members and we will be looking forward to welcome you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Newark Airport

Property: DoubleTree by Hilton Hotel Newark Airport
Address: 128 Frontage Rd, Newark, NJ 07114-3721
Phone Number:
Location: United States > New Jersey > Newark
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #11 of 16 Hotels in Newark
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Newark Airport 3.5*
Number of rooms: 503
Official Description (provided by the hotel):
Welcome to the newly renovated rooms at the DoubleTree by Hilton Hotel Newark Airport. Our hotel is ideally situated next to Newark Liberty International Airport (EWR), minutes from downtown Newark, and just 10 miles from NYC. We offer a complimentary shuttle to EWR every 15 minutes for your convenience. Our hotel is the ideal place to stay pre or post-cruise from Cape Liberty Cruise Port – just 7 miles from the hotel. Plan your trip to the port with ease by stopping by the travel desk in our lobby. Delight in a warm, freshly baked chocolate chip cookie when you arrive in our bright and spacious atrium. Enjoy free WiFi in all our public spaces, or upgrade to WiFi in your room for a fee. Our hotel offers an exclusive Executive Lounge. Choose an executive level room on the 12th floor for access to our exclusive Executive Lounge, which offers continental breakfast (Mon - Fri) and evening hors d’oeuvres (Mon - Thurs). ... more   less 
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Also Known As:
Sheraton Newark
Sheraton Hotel Newark Nj
Newark Sheraton

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