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“Better than average Hotel”

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DoubleTree by Hilton Hotel Newark Airport
Ranked #9 of 16 Hotels in Newark
Reviewed July 22, 2013

Was just here 1 night for meeting. Single king room was clean and roomy. bathroom a little small. Good size work out room with dumb bells to 50LBs. Odd set up with indoor pool in the lobby of the hotel, no privacy if you are looking for it.

  • Stayed: July 2013, traveled on business
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Thank SALEM_JOHN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian C, General Manager at DoubleTree by Hilton Hotel Newark Airport, responded to this reviewResponded July 24, 2013

All of us here at the DoubleTree by Hilton Newark Airport would like to thank you for writing on our tripadvisor page after your recent stay at our hotel. The comments from our guests are very important to us so that we can find out if we are achieving our goals in providing service to you or so that we can find out how to improve our service. We realize that you do have a choice of hotels and would like to thank you for choosing our DoubleTree to be your home away from home and hope you will continue to do so.

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1,349 - 1,355 of 1,610 reviews

Reviewed July 20, 2013

Just a note for those travelers thinking about staying at the Doubletree Hotel Newark Airport. Watchout for Little Miss Attitude at the front desk. Situation was a very simple request. My wife and daughter were arriving to Newark Airport on Wednesday the 17th of July 2013 at 9Am and would be leaving Newark Airport for Frankfurt Germany at 7pm the same day. I did not want them to have to stay in the airport all day so I used my Hilton points plus a small fee to book a room. I had contacted the Doubletree Newark Hotel the night prior to be assured that if the reservation was made the room would be available for a 9am checkin. I advised the staff member that my family would be checking in at approx 9AM and leaving same day at approx 5pm. I was advised a room would be made available for that request since the hotel was not soldout. Fast forward to the date in question. When my wife and daughter arrived they were greeted by LITTLE MISS ATTITUDE who without even looking into the computer to verify an available room immediately spoke out that there are no rooms avaiable and that Doubletree doesn't guarantee early checkin. My wife tried to explain the agreement made the night prior to arrival with the hotel front desk agent but LITTLE MISS ATTITUDE continue to make Doubletree guests feel like they were not needed to stay in this hotel. Finally Little Miss Attitude checked the computer and what do you think she found. YOU GUESSED IT. The room and the request made for the early checkin. All that Attitude for what? Nothing. The room was available. I hope the Manager of this Doubletree Newark Airport Hotel reads this. It would do a great service to the Hilton organization to retrain this individual. Remember a hotel is nothing more than an extension of ones home. When a guest arrives at ones home they want to feel welcome. The last thing they need is ATTITUDE from an ungrateful employee.

  • Stayed: July 2013, traveled with family
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1  Thank llinda03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BridgewaterHGI, Public Relations Manager at DoubleTree by Hilton Hotel Newark Airport, responded to this reviewResponded July 23, 2013

Thank you for your loyalty. I am so sorry about your family's experience at the front desk. I can assure you that it is not standard to find someone at our hotel who isn't helpful. We strive to ensure our front desk agents and other team members know how much we value your business and I apologize for any issues. If there is anything we can do for you, please don't hesitate to let us know.

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A TripAdvisor Member
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Reviewed July 15, 2013

old furniture, bathroom smelled, ac was weak. I had to take as my flight was cancelled due to rain and ir was 10PM. The hotel was getting filled up and not much selection. Also did not get a distressed rate,

  • Stayed: July 2013, traveled on business
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Review collected in partnership with DoubleTree by Hilton
2  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BridgewaterHGI, Public Relations Manager at DoubleTree by Hilton Hotel Newark Airport, responded to this reviewResponded July 16, 2013

Thank you for writing a review about your recent stay at our hotel. We are very sorry you were unhappy with our guestrooms. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience. We hope you’ll stay with us again soon and tell us what you think about our improvements.

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Reviewed July 12, 2013

The Breakfast $50.00 and was not prep good, didnot enjoy my breakfast, could have gone to Macdonald or Dunkin Donut,After paying alot of money to stay there we have to pay for parking also, could not get to use a microwave .

  • Stayed: July 2013, traveled on business
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Review collected in partnership with DoubleTree by Hilton
2  Thank Julia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BridgewaterHGI, Public Relations Manager at DoubleTree by Hilton Hotel Newark Airport, responded to this reviewResponded July 16, 2013

Thank you for your review of our hotel and restaurant. We’re very sorry that you were disappointed with your entrée, and we’ve shared your comment with our culinary team. We’re improving our menu with your recommendations in mind. The next time you’re in the area, we hope you’ll come back to see the changes we’ve made and tell us what you think. We want to provide you with the best guest experience. Thank you for helping us improve!

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Reviewed July 12, 2013

Extremely slow elevators. Hard, burned cookies. Room in poor repair (example plugs all loose or not working). Very difficult to find hotel (using a professional car service with GPS). Front desk very slow to answer two calls (more that 10 rings).

  • Stayed: July 2013, traveled with family
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Review collected in partnership with DoubleTree by Hilton
2  Thank Nancy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BridgewaterHGI, Guest Relations Manager at DoubleTree by Hilton Hotel Newark Airport, responded to this reviewResponded July 13, 2013

The comments from our guests are very important to us so that we can find out if we are achieving our goals in providing service to you or so that we can find out how to improve our service. We also learned that we have failed to make your entire experience a perfect 10. We have shared your important feedback with our entire team so they can utilize your suggestions and comments as a learning tool for our future success. If you have any other comments that you would like us know about, please feel free to contact us directly.

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Reviewed July 10, 2013

DoubleTree at Newark Hotel is a pleasant to stay, with overall very satisfactory room qualities, cleaniness and facilities - perhaps the top 1 or 2 hotels overall around Newark Airport area. Highly recommendations.

  • Stayed: July 2013, traveled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank Gang S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian C, General Manager at DoubleTree by Hilton Hotel Newark Airport, responded to this reviewResponded July 25, 2013

All of us here at the DoubleTree by Hilton Newark Airport would like to thank you for writing on our tripadvisor page after your recent stay at our hotel. The comments from our guests are very important to us so that we can find out if we are achieving our goals in providing service to you or so that we can find out how to improve our service. We realize that you do have a choice of hotels and would like to thank you for choosing our DoubleTree to be your home away from home and hope you will continue to do so.

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Reviewed July 9, 2013 via mobile

Okay, not in the lobby but right next to it in an odd 1970s atrium. The bathrooms are small and need to be updated. There was an odd smell in the room -- cleaner? -- but the bar was pleasant and the hotel was fine for a one night stay right by the airport.

  • Stayed: July 2013
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Thank atlblond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian C, General Manager at DoubleTree by Hilton Hotel Newark Airport, responded to this reviewResponded July 25, 2013

All of us here at the DoubleTree by Hilton Newark Airport would like to thank you for writing on our tripadvisor page after your recent stay at our hotel. The comments from our guests are very important to us so that we can find out if we are achieving our goals in providing service to you or so that we can find out how to improve our service. We realize that you do have a choice of hotels and would like to thank you for choosing our DoubleTree to be your home away from home and hope you will continue to do so.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Newark Airport

Address: 128 Frontage Rd, Newark, NJ 07114-3721
Phone Number:
Location: United States > New Jersey > Newark
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #9 of 16 Hotels in Newark
Price Range: $86 - $274 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Newark Airport 3.5*
Number of rooms: 503
Official Description (provided by the hotel):
Welcome to the newly renovated rooms at the DoubleTree by Hilton Hotel Newark Airport. Our hotel is ideally situated next to Newark Liberty International Airport (EWR), minutes from downtown Newark, and just 10 miles from NYC. We offer a complimentary shuttle to EWR every 15 minutes for your convenience. Our hotel is the ideal place to stay pre or post-cruise from Cape Liberty Cruise Port – just 7 miles from the hotel. Plan your trip to the port with ease by stopping by the travel desk in our lobby. Delight in a warm, freshly baked chocolate chip cookie when you arrive in our bright and spacious atrium. Enjoy free WiFi in all our public spaces, or upgrade to WiFi in your room for a fee. Our hotel offers an exclusive Executive Lounge. Choose an executive level room on the 12th floor for access to our exclusive Executive Lounge, which offers continental breakfast (Mon - Fri) and evening hors d’oeuvres (Mon - Thurs). ... more   less 
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Also Known As:
Sheraton Newark
Sheraton Hotel Newark Nj
Newark Sheraton

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