We had a fantastic Labor Day Weekend with friends in Toms River, NJ but unfortunately missed our flight home. We checked nearby hotels and decided to stay at this Marriott (okay, we are reward members so we do love our Marriotts!!).

Check in was pleasant and we were off to our room. We dropped off our luggage then headed to the restaurant for a lite dinner.

Valentin was our waiter and what a waiter he was. From his MAGNIFICENT voice to his bigger than life personality he made our dinner so enjoyable.

If you are ever at this Marriott please stop in and see Valentin!! ❤️❤️

I stayed at this hotel with my wife and checked in late on August 26th, close to mid night. Were finishing our two weeks vacation in amazing NYC and wanted to close to the hotel as we had to catch an early flight the next morning. Hotel’s perfect for this purpose.

We checked in close to mid night as we just finished watching the US OPEN. A guy named Arnold checked us in. He was expressionless, no welcome or greeting of any sort and just came across as rude. Can’t believe someone like that can work at a front desk for a hotel like Marriott! Worst service we got from being in NYC for two weeks.

On the other hand, check out was perfect with a lady called Clarissie, very friendly and professional.

I stay at this hotel usually Sunday nights when my flight to my work location cancels. I am a consultant with a Titanium elite status and have stayed 116 paid nights this year in Marriotts. Till date the staff here has been warm and pleasant. At check in the lady was very sweet and asked if I wanted a late checkout to which I said I might and I would let them know. This was Aug 25th night. Anyways in the morning I requested a 2 pm checkout. At 11:30 am I went to get my keys extended and it was done. I used the gym and at 12:15 pm went to my room and I could not get in. I went back to the lobby stood in line and mind you not the elite line. Cassandra happened to serve me when my turn came and was RUDE. I told her I need my keys to be keyed. She in a rude tone asked for my ID which I said is in the room and she says quite loudly I would need security to escort you, I didn’t mind that as it’s a protocol and I have had that happen before but her tone was rude as though I shouldn’t even stay in the hotel. I am Indian FYI. Since my flight was at 2 Pm all I wanted was to get my bags and leave so I was waiting and security hadn’t arrived so I decided to try asking at the elite counter. I went there and Cassandra right away rushed and rudely said she is assisting me and I am locked out and security needs to escort me. This was said loud enough for the entire check in line to hear. Finally security arrived and she asked me my room number and I replied 1059. She was so out to get me that she chose not to hear 1059 but right away said we DON’T have any room as 105. Then I loudly said 1059 and security told her I did say 1059. Security was asked apologetic. Finally I got to my room, showed him my ID and left. This is the first time in my 9 years of Marriott loyalty someone has been so rude towards me. I am a lifetime Platinum and a current titanium elite. Cassandra needs to learn from AC Marriott Dublin Ohio or Columbus Marriott Airport how to treat guests who aren’t causing any issues.