This location is great. Just a free 5 minute shuttle ride from the airport! However, the hotel knows this and as such the hotel doesn't really care about service. The rooms are really outdated as well. I mean who has popcorn ceilings in 2013! The bathroom is really old as well. The hotel is showing its age. Service wise, I had to call down twice for more bath towels. Took over 40 minutes so I finally went down myself to get them. That is not acceptable for a Marriott. The "At Your Service" operator was short and rude as well. If the manager of the property wants to dispute this I am sure he can look at the call logs from room 714 on July 18 and see how many calls were made for this simple request.
The waiters at the limited service restaurant were not knowledgeable about their own menu.
The kids menu clearly states that kids meals come with a free kids drink. So when my bill arrived with a charge for kids drinks (even though we had ordered from the kids menu for our children) I thought it was a mistake and pointed it out to the waitress. Her response was "Oh we always charge for that. Let me go read the menu to see what it says." She came back and removed the charge but I got to thinking how many other customers do they scam this way?? Travelers are tired after flying and if they don't notice this charge on their bill they are unwittingly going to pay it. The key here is that the waitress admitted that they always charge for this. Very deceptive!!!
The next morning, I asked for a bagel and asked the waiter what kind they had. He said he didn't know.
Well, the better response would have been "We usually have..... Let me go and check to see what we have this morning."
Bottom line, don't expect typical Marriott service or quality at this property and review your bill!
- Official Description (provided by the hotel):
- Located on the Newark Airport premises, Newark Liberty Marriott is perfect for people traveling in the Newark and Manhattan areas. This hotel offers space for meetings and wedding receptions. ... more less
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- Also Known As:
- Newark Liberty International Airport Marriott Hotel Newark
- Marriott Newark
- Newark Marriott