I have been to the Hilton hotels many times. This one was up to par and conveniently located near the train station. It was an easy commute into NYC. We arrived before check in time and they were able to let us in the room.
There is a charge for overnight parking, but we were able to stay into the next day around 1pm without any additional charges.
The front desk staff needs a little help with customer service, but overall they were friendly. Before we left for the train station, we had a question and the front desk was busy. We saw someone walking around and helping people in the lobby, so we asked him. He turned out to be the hotel manager. He was VERY helpful and friendly. That is customer service -- a manager who helps where needed, no matter what.
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- Also Known As:
- Hilton Newark Penn Station Hotel Newark
- Hilton Hotel Newark
- Hilton Penn Station Newark
- Newark Hilton