I had an overnight at Newark Airport decided to try this hotel and see how it compares to the Hilton Newark Airport. I had a better experience at the other hotel due to many small problems at this hotel - which were fixed but there were so many of them!
General details about this hotel in comparison to the Hilton Newark Airport. This one is connected to a shopping mall so there places and things to go to next to the hotel. The gym is similar to the airport hilton maybe a little smaller, but a standard Hilton fitness center. The breakfast was similar, maybe better at the Penn Station Hilton. The shuttle to the hotel takes longer to Penn Station and it only runs once an hour but is largely on time (it was about 7 minutes late to pick us up at the airport). The rooms are standard Hilton rooms. The staff wants to be very helpful but they need to get more things right the first time.
Here is a list of minor problems with my stay: (a) no blanket on bed when I checked in. Room was defeathered but no replacement blankets left on bed, only a sheet - not enough in February. (b) no tub mat in shower. New tub was so slippery I slipped twice in the shower - once falling on my butt - could have been very dangerous. Had to call housekeeping to get them to bring a rubber mat. This was a third call after the bed call and the water call (discussed next). (c) no waters in room (despite being Hilton gold). They were delivered to me at the gym quite promptly. But this required yet another phone call. (d) restaurant got my order wrong after taking a while to bring my food. They got it majorly wrong - different vegetable and sauce on the fish when I did not want it on the fish. I asked them to fix it and bring it to my room rather than waiting a while longer at the restaurant. They did this and comped the meal. (e) Monitors not working in business center - told to use computer at concierge desk to print boarding pass but that was not working either. Had to email boarding pass to manager who took care of it.
My room was fine, not quite as nice as the very newly renovated (and hip) room at the Airport Hilton (see my review from December 2012) but quite servicable.
Overall the staff really tried to fix everything but frankly they should have had it right the first time rather than needing to call up countless times to have various details fixed. That said I had a very good rate (around $125 including tax) for my overnight near the EWR airport.
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- Also Known As:
- Hilton Newark Penn Station Hotel Newark
- Hilton Hotel Newark
- Hilton Penn Station Newark
- Newark Hilton