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“Terrible Management”

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Best Western Plus Newark Airport West
Ranked #4 of 16 Hotels in Newark
Reviewed September 26, 2010

September 24 - Made a reservation for September 25th for one night for two people and was given confirmation number and stated that we would arrive way after normal check in, as we were travelling on the road for over 5 hours. Once we arrived Sept. 25, we were told that they were overbooked. They tried to call and see if they could get us in at another hotel, that was another 45 minutes away. When we asked why no one contacted us, they stated they did not have a number for us, even though we specifically gave (2) two contact numbers when we made the reservation.
Today I spoke to an argumentative, confrontational manager, who stil stated that there was no phone number for us, and that sometimes they are overbooked and they were waiting to see if they had space, once we arrived. To anyone trying to make reservations at this "establishment" please exhaust all other possibilities first. The way they conduct themselves is totally unacceptable.

  • Stayed: September 2010, traveled on business
    • Service
1  Thank Review807
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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918 - 924 of 1,145 reviews

Reviewed September 26, 2010

great location, very friendly staff. good, quick service in restaurant.

  • Stayed: September 2010, traveled as a couple
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Thank troll001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 19, 2010

This Best Western has been upgraded and is at this time in great conditgion. Rooms are nicely liad out, clean hospitable. Nice buffet breakfast. Staff were very hospitable and accomedating. Bar was open quite late.
It is minutes from Newark Airport and great for park and fly. It is in an area which is easily guarded and of the beaten path. Shuttle is regular (Mercedes van) and made the whole experience of park and fly very pleasant.

  • Stayed: September 2010, traveled as a couple
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Thank DIVNDOC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 29, 2010

Stayed at this hotel a few nights last weekend. The outside of the hotel is not the most beautiful building ive ever seen, but the inside has been remodeled and has new furniture/decor. the breakfast was really good. the shuttle service to newark penn station was very prompt. our beds were comfy, the rooms clean, and the flat screen was nice as well. i would stay here again. you cannot beat the price. you are close to manhatten, but without the high prices. Oh, and our room was huge! you dont get that in NYC. another plus is the free parking.

  • Stayed: August 2010, traveled with friends
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Thank jess116000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 25, 2010

We chose this hotel as our base for exploring New York city as it was the cheapest hotel on the site. The hotel itself was very nice, the rooms were huge, had free Wifi, the breakfast was very nice and the staff were friendly enough. We used the free shuttle bus service from Newark airport to the hotel, although it took nearly 1 hour to arrive, and i had to phone twice. But we did use the shuttle bus to penn station everyday and it was much better.
The only issue we had was that the key cards weren't working very well, we had 2 for our room and neither worked, so we went to reception and they swapped them for 2 more, these still didn't work, so back to reception. We repeated this twice more before someone actually came up with us and fixed the card reader.
As many other people have said, this hotel is located on an industrial area and so there isnt a lot to see and do in the local area, but if you are just staying for a night, or just using it as a base to explore then its fine.

  • Stayed: March 2010, traveled with friends
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Thank Paulnewquay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 9, 2010

I reserved 2 rooms in advance and got confirmation number from Best Western Newark Airport West. But when I arrived to hotel after midnight, reservation desk personnel told me they did not have any room for us. I was totally shocked because I had a confirmation. Even if I did not show up they supposed to keep room for me and charge it to me according to their policy. They did not inform me about their failure to provide confirmed rooms to me.

On that night my kids were together with me and we were tired of 9 hour driving from Niagara falls to Newjersey. The only thing we want was to have a bad and sleep as soon as possible. But irrisponsible Hotel changed your vacation to nightmare.

Later I saw charges for that rooms they did not provide in my credit card transaction .

I do not blame everything on Best Western hotels because each hotel is independently owned and operated. But I know the operator of Best Western Newark Airport West hotel is greedy and not trust worthy.

  • Stayed: July 2010, traveled with family
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3  Thank rdemircali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 28, 2010

We stayed for one night in Room 601 from July 12-13. It was a very nice corner room, newly reburbished and very clean.

The exterior of the building is being fixed up, or so it appears, with fake stonework. on the bottom part of the front facade..I presume they'll eventually add a coat of paint.

The lobby/restaurant/common areas felt VERY grimy. Dirty, stained carpeting and walls that could use a good scrubbing and/or paint.

Tired, beat up looking seating greet you as you enter through the main door.

Staff is "just friendly enough". Nothing special.

The breakfast was quite good, lots of variety!

The location of the hotel is VERY BAD. A beat up, rundown industrial area. Hard to find, I'm sure, if you were driving yourselff (which we were not).

Their best bet would be to bulldoze the place and sart over somewhere else.

  • Stayed: July 2010, traveled as a couple
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1  Thank GogetterVancouver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Newark Airport West

Address: 101 International Way, Newark, NJ 07114-2314 (Formerly BEST WESTERN Plus Newark Airport West)
Phone Number:
Location: United States > New Jersey > Newark
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 16 Hotels in Newark
Price Range: $99 - $205 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus Newark Airport West 3*
Number of rooms: 83
Official Description (provided by the hotel):
Welcome to BEST WESTERN PLUS Newark Airport West!Stay at this conveniently located Newark hotel and enjoy full-service amenities and easy access to New York City!The BEST WESTERN PLUS Newark Airport West offers travelers the conveniences and services of any full-service hotel without inflated nightly rates normally found in the New York area. Unique hotel amenities include a daily complimentary hot buffet breakfast, and an exercise facility. A convenient 24-hour business center and a 24-hour snack shop are located on-site, perfect for travelers arriving and departing at irregular hours. A recently renovated, on-site cocktail lounge offers a wide array of spirits and allows weary travelers to unwind.Accommodation amenities include an in-room microwave, refrigerator and an iron/ironing board. The BEST WESTERN PLUS Newark Airport West also offers same day dry cleaning service.A complimentary shuttle service is available for guests to Newark International Airport. Hotel guests can also take advantage of a daily shuttle to the Jersey Garden Outlet Mall and Penn Station-offering easy access to the sights and attractions of New York City. Shuttle service is also available to the Cape Liberty Cruise Port, located in nearby Bayonne. A nominal fee is charged for Mall, Cruise Port and off peak Penn Station trips. ... more   less 
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Also Known As:
Best Western Plus Newark Airport West Hotel Newark
Best Western Newark
Newark Best Western

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