September 24 - Made a reservation for September 25th for one night for two people and was given confirmation number and stated that we would arrive way after normal check in, as we were travelling on the road for over 5 hours. Once we arrived Sept. 25, we were told that they were overbooked. They tried to call and see if they could get us in at another hotel, that was another 45 minutes away. When we asked why no one contacted us, they stated they did not have a number for us, even though we specifically gave (2) two contact numbers when we made the reservation.
Today I spoke to an argumentative, confrontational manager, who stil stated that there was no phone number for us, and that sometimes they are overbooked and they were waiting to see if they had space, once we arrived. To anyone trying to make reservations at this "establishment" please exhaust all other possibilities first. The way they conduct themselves is totally unacceptable.
- Official Description (provided by the hotel):
- Welcome to BEST WESTERN PLUS Newark Airport West!Stay at this conveniently located Newark hotel and enjoy full-service amenities and easy access to New York City!The BEST WESTERN PLUS Newark Airport West offers travelers the conveniences and services of any full-service hotel without inflated nightly rates normally found in the New York area. Unique hotel amenities include a daily complimentary hot buffet breakfast, and an exercise facility. A convenient 24-hour business center and a 24-hour snack shop are located on-site, perfect for travelers arriving and departing at irregular hours. A recently renovated, on-site cocktail lounge offers a wide array of spirits and allows weary travelers to unwind.Accommodation amenities include an in-room microwave, refrigerator and an iron/ironing board. The BEST WESTERN PLUS Newark Airport West also offers same day dry cleaning service.A complimentary shuttle service is available for guests to Newark International Airport. Hotel guests can also take advantage of a daily shuttle to the Jersey Garden Outlet Mall and Penn Station-offering easy access to the sights and attractions of New York City. Shuttle service is also available to the Cape Liberty Cruise Port, located in nearby Bayonne. A nominal fee is charged for Mall, Cruise Port and off peak Penn Station trips. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Plus Newark Airport West Hotel Newark
- Best Western Newark
- Newark Best Western