This was the WORST hotel experience of my life. We were flying into Newark from Los Angeles, arriving at midnight and needed to stay one night at a convenient place before heading out the next morning to see relatives in PA. I reserved the hotel 2 months ahead, and called earlier in the day from LA to let the hotel know that we - a family of 4 with 2 young children - would be arriving at midnight and the hotel said it was fine. The hotel shuttle was ok and the driver Hector was very helpful/nice, but once we got to the hotel at 1:30 am, the night manager Freddy announced that there was no room for us due to some "misunderstanding" that he refused to explain when pressed. But he gives us an offer - to check in like we were staying at the BW anyways then we would be "upgraded" to a room at a nicer hotel. That "nicer" hotel turned out to be the Howard Johnson 15 minutes away by shuttle bus - and the room turned out to be filthy with peeling paint, mold, and greasy carpet. To top it off, it was under the flight path so no one got any sleep. Oh, and there was no free breakfast and shuttle to the train station that was included in our payment to the BW. A check on HJ's website showed that the "upgraded" room cost $40 less than the the room we paid for at the BW - so I have to wonder who was making money off of this? I did notice that neither Freddy (the BW night manager) or the HJ night manager would look me in the eye, maybe they were too busy lining their pockets. AWFUL. We felt stranded in a strange city in the middle of the night with two small sleepy children and had to accept what we were given at that moment even though we were disgusted. We are regular BW customers and we have never had an experienced like this from any other BW hotel so I will still give the chain the benefit of the doubt, but I will definitely be letting corporate know about this place.
- Official Description (provided by the hotel):
- Welcome to BEST WESTERN PLUS Newark Airport West!Stay at this conveniently located Newark hotel and enjoy full-service amenities and easy access to New York City!The BEST WESTERN PLUS Newark Airport West offers travelers the conveniences and services of any full-service hotel without inflated nightly rates normally found in the New York area. Unique hotel amenities include a daily complimentary hot buffet breakfast, and an exercise facility. A convenient 24-hour business center and a 24-hour snack shop are located on-site, perfect for travelers arriving and departing at irregular hours. A recently renovated, on-site cocktail lounge offers a wide array of spirits and allows weary travelers to unwind.Accommodation amenities include an in-room microwave, refrigerator and an iron/ironing board. The BEST WESTERN PLUS Newark Airport West also offers same day dry cleaning service.A complimentary shuttle service is available for guests to Newark International Airport. Hotel guests can also take advantage of a daily shuttle to the Jersey Garden Outlet Mall and Penn Station-offering easy access to the sights and attractions of New York City. Shuttle service is also available to the Cape Liberty Cruise Port, located in nearby Bayonne. A nominal fee is charged for Mall, Cruise Port and off peak Penn Station trips. ... more less
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- Also Known As:
- Best Western Plus Newark Airport West Hotel Newark
- Best Western Newark
- Newark Best Western