Arriving close to midnight, and after waiting almost 30 minutes for the airport shuttle to arrive, we were brought to the hotel only to be told (yet not before waiting another 30 minutes), that there was a problem with the entire 6th floor and there was no room for us. The boy at the desk looked about 18 yrs old, and he couldn't reach the manager on duty. Desperate, he printed out vouchers for us and another guest for the Econolodge Newark International Airport (our "sister" hotel, he told us). At 1am, we are driven 15 minutes to that hotel, which was absolutely filthy, with exposed wire hanging from the ceiling, beaded "curtains" to separate the reception from the back office, sketchy people loitering and a sign posted advertising their hourly rates. The manager there said that he couldn't accept the vouchers because the manager never requested authorization and there was no guarantee of payment. This is understandable, since the manager was AWOL. The best western van driver felt bad leaving us there, and offered to take us back to the airport. Of course, that did us no good, as it was now 1:30am. He mentioned that there was a more decent hotel next door, the Crowne Plaza, so we all pulled our baggage down the street to that hotel and paid $150 for the few hours we spent there. It's hard to believe that a major hotel chain would leave their guests stranded like that. Don't stay here!
- Official Description (provided by the hotel):
- Welcome to BEST WESTERN PLUS Newark Airport West!Stay at this conveniently located Newark hotel and enjoy full-service amenities and easy access to New York City!The BEST WESTERN PLUS Newark Airport West offers travelers the conveniences and services of any full-service hotel without inflated nightly rates normally found in the New York area. Unique hotel amenities include a daily complimentary hot buffet breakfast, and an exercise facility. A convenient 24-hour business center and a 24-hour snack shop are located on-site, perfect for travelers arriving and departing at irregular hours. A recently renovated, on-site cocktail lounge offers a wide array of spirits and allows weary travelers to unwind.Accommodation amenities include an in-room microwave, refrigerator and an iron/ironing board. The BEST WESTERN PLUS Newark Airport West also offers same day dry cleaning service.A complimentary shuttle service is available for guests to Newark International Airport. Hotel guests can also take advantage of a daily shuttle to the Jersey Garden Outlet Mall and Penn Station-offering easy access to the sights and attractions of New York City. Shuttle service is also available to the Cape Liberty Cruise Port, located in nearby Bayonne. A nominal fee is charged for Mall, Cruise Port and off peak Penn Station trips. ... more less
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- Also Known As:
- Best Western Plus Newark Airport West Hotel Newark
- Best Western Newark
- Newark Best Western