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“Our One Night in Newark”

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BEST WESTERN Plus Newark Airport West
Ranked #6 of 16 Hotels in Newark
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1,071 reviews from our community

Traveler rating
    233
    398
    232
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    101
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303
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (100)
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Veldhoven
Level Contributor
40 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed November 30, 2012 via mobile

We had a very nice stay in this hotel. The location isn't great but the rooms, service and shuttle bus compensate that. The rooms are big and clean. The shuttle bus drives you to penn station and the airport. Going back there when we visit New York again!

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank judithbr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matawan, NJ
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed November 22, 2012

Room was surprisingly large and well appointed but could have been cleaner....our request for foam pillows was not honored. We actually had to go down to the lobby and ask for soap - none was left in the bathrooms. The "express breakfast" was watery Nescafe and a tray of some amorphous muffins left on a table.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AndiCNJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed November 14, 2012

THE BAD:
No one here knows what they are doing. This was absolutely my worst hotel experience to date and I travel a lot for work. The staff is unhelpful and inept. This includes being OVER CHARGED FOR THE ROOM BY $700.00, A DIRTY ROOM THAT STUNK LIKE MARIJUANA, A INEDIBLE BREAKFAST IN A FREEZING LOBBY, HORRIBLE COMMUNICATION, UNHELPFUL STAFF, INACCURATE SHUTTLES (THAT DON’T ACTUALLY GO TO NEWARK PENN STATION). When I was finally able to speak to someone about being overcharged, I they were rude, yelled at me, and said they couldn’t do anything about it; that I would have to call back the next day to speak to a manager because they didn’t know what they were doing.

GOOD:
Nothing.

If you are in the business of dealing with people or money, you better KNOW HOW TO DEAL WITH PEOPLE AND MONEY!

Room Tip: Avoid this hotel; that's my tip.
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  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ben Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed November 11, 2012

My husband and I had missed our flight and were put on the stand-by list. At the end of the day, we were exhausted and didn't make it out, so we decided to phone a couple of hotels so as not to spend the night at the airport.

Luckily, the Best Western had a room available for $100. I was nervous because in the past, Best Western were always a bit on the down-trodden side.

But this was POSH! We walked into our room and were amazed at how plush and nice it was, especially considering the price.

Not your typical Best Western (unless they've all under gone an overhaul and I'm just not aware o it).

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Valerie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quincy
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed November 10, 2012

Last night, I was turned away at 11pm from this Best Western in Newark, despite having a reservation and proof of my reservation in my hand.

I reserved a room on 11/3 and printed out the confirmation email and I phoned the day before and confirmed again (I was concerned because of the aftermath of the hurricanine to make sure they were operational) Every step along the way I was toild no problem. I have a reservation.

When I arrived at the front desk, after a 7 hour drive, I was told my room was gone and that I had been "sent an email." I received two emails - one on 11/3 and one on 11/8 - both were confirmations of my room.

I was offerred no assistance of any kind to find a room and had to call many, many hotels from my car.

I finally got a room in Secaucus, a half an hour drive way, but that room cost me an additional $80 over the price of the room I had for the Best Western. I had selected this room because of its proximity to NYC - I attended an event at the Prudential Center and had planned to stay the night at this hotel and then take the shuttle to Penn Station Newark the next day. I had plans to take the train into Manhattan and spend the day with friends.

I have looked over all of their information on their website and in their confirmation emails and can see no notice that I will lose my room if I don't show up by a certain time or that I needed to tell them I would be a late arrival.

If I cancelled after 4pm or did not show, I know and accept that they legally get to keep my room charge. So, where is my safety net? I will file a complaint with whomever oversees hotels in New Jersey, but beware. Don't trust that Best Western honors its reservations or takes care of its customers.

Mary Sullivan
Boston

  • Stayed November 2012, traveled with family
    • Value
    • Service
Helpful?
3 Thank Mary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Plus Newark Airport West

Property: BEST WESTERN Plus Newark Airport West
Address: 101 International Way, Newark, NJ 07114
Phone Number:
Location: United States > New Jersey > Newark
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 16 Hotels in Newark
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Plus Newark Airport West 3*
Number of rooms: 83
Official Description (provided by the hotel):
Welcome to BEST WESTERN PLUS Newark Airport West!Stay at this conveniently located Newark hotel and enjoy full-service amenities and easy access to New York City!The BEST WESTERN PLUS Newark Airport West offers travelers the conveniences and services of any full-service hotel without inflated nightly rates normally found in the New York area. Unique hotel amenities include a daily complimentary hot buffet breakfast, and an exercise facility. A convenient 24-hour business center and a 24-hour snack shop are located on-site, perfect for travelers arriving and departing at irregular hours. A recently renovated, on-site cocktail lounge offers a wide array of spirits and allows weary travelers to unwind.Accommodation amenities include an in-room microwave, refrigerator and an iron/ironing board. The BEST WESTERN PLUS Newark Airport West also offers same day dry cleaning service.A complimentary shuttle service is available for guests to Newark International Airport. Hotel guests can also take advantage of a daily shuttle to the Jersey Garden Outlet Mall and Penn Station-offering easy access to the sights and attractions of New York City. Shuttle service is also available to the Cape Liberty Cruise Port, located in nearby Bayonne. A nominal fee is charged for Mall, Cruise Port and off peak Penn Station trips. ... more   less 
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Also Known As:
Best Western Plus Newark Airport West Hotel Newark
Best Western Newark
Newark Best Western

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