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“Ok hotel, SCARY neighborhood!” 1 of 5 bubbles
Review of Comfort Suites Newark

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Comfort Suites Newark
Ranked #13 of 16 Hotels in Newark
lower, slower, delaware
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Ok hotel, SCARY neighborhood!”
1 of 5 bubbles Reviewed September 20, 2007

The hotel was ok. The service was not good...it was like pulling teeth to get any assistance. We were so scared of the neighborhood that we ordered in dinner so we didn't have to go outside. Didn't sleep all night due to police/emergency sirens blaring all night long. Find another place to stay!

  • Stayed September 2007
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Check in / front desk
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank burkeede
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortsuitesnewark, General Manager at Comfort Suites Newark, responded to this review, May 27, 2015
Dear Guest,

We accommodate many guests each evening and we strive to make their stay a wonderful and satisfying experience. Consequently,it's disappointing to learn that you're unhappy. Please accept my sincere apology. I want you to know that the comments and suggestions we receive from guests are taken seriously. I would like to assure you that all the issues raised have been addressed and appropriate action has been taken. Thank you for taking the time to share your concerns with us. We look forward to seeing you soon.

--
Ash Sardar
Manager
Comfort Suites Newark
1348 McCarter Hwy,
Newark, NJ 07104
Ph: (973) 481 5200
Fax: (973) 481 9399
Email: csnj123@gmail.com
WebSite: comfortsuites.com/hotel/nj123
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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298 reviews from our community

Traveler rating
    68
    117
    59
    25
    29
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68
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56
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
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illinois
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed August 11, 2007

You get what you pay for, we paid $119 a night, but it was basically for sleeping in hotel in a very dirty and seedy looking neighborhood. The following items were broken the entire time of our stay (4 nights): 1) ice machine on our 3rd floor. When I reported this I was told only working ice machine was the one in the lobby. 2) The washing machine and dryer in the public laundry facilities were broken. 3) The fitness room was located in a dimly lit basement and the threadmill was broken.

As a Choice Priveleges member I was supposed to receive a complimentary newspaper every morning but it never appeared. About the only thing that ok was their breakfast. Check in took over 30 minutes because the attendant kept picking up the phone. The hotel was run by a disinterested staff who seemed put out whenever they were approached. I was very happy to check out!!!

Stayed August 2007
Helpful?
3 Thank Illinois_tourist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortsuitesnewark, MANAGER at Comfort Suites Newark, responded to this review, February 27, 2009
Thank You, We are glad you enjoyed your stay at our hotel. We are a new construction hotel and are constantly updating the hotel to keep up with the times.We are located in the Newark downtown area and there has been positive development to the area with new business and new construction. There is a strip mall about to open across the hotel with a variety of stores. We hope to see you soon.
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Travelers are raving about these Newark hotels

Girard, KS
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed June 12, 2007

Ok, let me get right to the thing that upset us. The shuttle from the airport to the hotel, I do not think that thing even moves. We got to the airport and called for the shuttle, which I called and confirmed the morning of. Ended up the guy says we have to take a taxi. Then get word that it only runs on weekday mornings, what a joke. Another man at the hotel had the same problem! Other than that the room was nice enough. Don't think that they air condition the main floor though, always hot in the hallway. The breakfast was good. There is nothing around the hotel as far as eating or entertainment, kinda an area not to walk around by yourself.

  • Stayed June 2007, traveled on business
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Check in / front desk
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
2 Thank thecouches
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortsuitesnewark, MANAGER at Comfort Suites Newark, responded to this review, February 27, 2009
Thank You, We are glad you enjoyed your stay at our hotel. We are located in the Newark downtown area and there has been positive development to the area with new business and new construction. There is a strip mall about to open across the hotel with a variety of stores. We hope to see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, TN
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed November 16, 2006

Very decent hotel for the convenience to Newark Penn Station. Room was clean and comfortable and the usual amenities of free continental breakfast and high-speed internet. But don't expect a view, since all you will see are the slums of New Jersey. There is a reason why the hotel has a tall gate all the way around. And even though Penn Station is only 5 minutes away, only walk it if you have an armed bodyguard. You can always drive to Penn Station (parking is $8 a day), Hotel shuttle will run you $6 one way (if he decides to show up) and the taxi's are $5-$10 a day depending on the taxi driver. After four days of taxis, I would advise driving if you would like to keep your breakfast down. My best advice is you want to stay outside New York City but still have access is to stay at the Hilton next to Penn Station. No parking fee, no taxis and definitely no scary neighborhoods to walk thru. Can I submit a review for New Jersey on here?

  • Liked — Clean room, amenities and access to Penn Station
  • Disliked — Location
  • Tips/Secrets — Bring a cat5 cable to access internet service
  • Stayed November 2006, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
7 Thank Hoteladvisor999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortsuitesnewark, MANAGER at Comfort Suites Newark, responded to this review, February 27, 2009
Thank You, We are glad you enjoyed your stay at our hotel. We are located in the Newark downtown area and there has been positive development to the area with new business and new construction. There is a strip mall about to open across the hotel with a variety of stores. We hope to see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed October 9, 2006

Great hotel with good access to New York City. Just one mile from Penn Station where you can get a PATH train direct to World Trade Center and connect with metro. Our room for three had king bed and queen bed. Great breakfast with waffles, etc.

  • Liked — Price
  • Disliked — No view
  • Stayed September 2006, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
3 Thank konatraveler40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortsuitesnewark, MANAGER at Comfort Suites Newark, responded to this review, February 27, 2009
Thank You, We are glad you enjoyed your stay at our hotel and we hope to see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
houston
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
2 of 5 bubbles Reviewed August 13, 2006

I stayed here for one night with my family on Aug 01. We drove from Niagara Falls to Newark to catch a flight back to Houston the next day. We arrived at the hotel around 10:00 pm. The hotel is located in a very bad area. I saw a couple of police cars parked right outside when we arrived. I felt a little uncomfortable even to walk from the packing lot to the main entrance, probably because I have seniors and kid with me. If you don't have a car, don't stay here because there is nothing without walking distance and you don't want to walk around this area anyway. I am not familiar with Newark but from what I had experience, it is not a very friendly and safe place.
The room itself was OK. Breakfast was so so. My son was so looking forward to the waffle machine, but it was out of order.
We paid only $89 a night, with free breakfast for the whole family, do worth the money.

  • Liked — Cheap
  • Disliked — bad location
  • Stayed July 2006, traveled with family
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank unknown_to_nyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortsuitesnewark, MANAGER at Comfort Suites Newark, responded to this review, February 27, 2009
Thank You, We are glad you enjoyed your stay at our hotel. We are located in the Newark downtown area and there has been positive development to the area with new business and new construction. There is a strip mall about to open across the hotel with a variety of stores. We hope to see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Co. Monaghan Ireland
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed March 4, 2006

Having arrived at the Comfort Suites Newark for an overnight stay we were informed that 3 of our 6 rooms were cancelled. When eventually this was sorted we were given uncleaned and unprepared rooms. After being assured that our transport to the airport next morning for our connecting flight was organised, we discover at time of pick up that nothing had been arranged. We then had to arrange private transport at our own expense although this had been covered in flight arrangements. We were told by the taxi firm they had a problem with payment from the hotel. All in all we found this hotel to be unconcerned about the arrangements of their guests. Our stay there was transitory and we felt the hotel management was indifferent to our predicement as they wouldn't see us again, as indeed they won't.

Helpful?
3 Thank Trish012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortsuitesnewark, MANAGER at Comfort Suites Newark, responded to this review, February 27, 2009
We acomodate many guests each evening and we strive to make their stay a wonderful and satisfying experience. Consequently,it's dissapointing to learn that you're unhappy. Please accept my sincere apology. I want you to know that the comments and suggestions we receive from guests are taken seriously. I would like to assure you that all the issues raised have been addressed and appropriate action has been taken. Thank you for taking the time to share your concerns with us. We look forward to seeing you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Newark

Property: Comfort Suites Newark
Address: 1348 McCarter Hwy (Rt 21), Newark, NJ 07102
Phone Number:
Location: United States > New Jersey > Newark
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #13 of 16 Hotels in Newark
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites Newark 2.5*
Number of rooms: 86
Reservation Options:
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Also Known As:
Comfort Suites Newark Hotel Newark
Newark Comfort Suites

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