BE WARNED! The Management and staff are unprofessional, clueless and extremely rude. The hotel itself is smelly, loud and un-kept. I booked this reservation through hotel.com. Through a computer glitch (an automatic default to a two night stay rather than the requested one night stay), I was charged for two nights instead of one. This error was immediately noticed and hotel.com was notified. All they needed was the approval of the hotel to reverse and refund this error. Instead, the reservation clerk (Patrick) insisted that there would be no refund as per the ‘small print’ of a charge of one night for any changes to the reservation. The Manager (Mel Desei) was not available and I insisted that he be called. The Manager denied the refund request. The clerk insisted that the Manager would be available to speak with the next day. The next morning, after my one night stay and prior to check out on February 15th, the issue was again addressed and rudely denied. The Manager was still not available in person. I had to get on the phone with Howard Johnson Corporate offices, Customer Care Division right there in front of the hotel employee to get this resolved. Of course, under the circumstances and in the name of good customer service, they agreed that there would be a refund for the erroneous second night booking. It is hard to believe in this day and age, that this type of dysfunction and lack of customer service exist. The corporate offices of Howard Johnson should make immediate changes to their quality of representatives. Stay away!
- Official Description (provided by the hotel):
- 8 Miles from New York City, Manhattan.5 Miles from Met Life Stadium, SuperBowl 2014. ... more less
- Reservation Options:
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- Also Known As:
- Howard Johnson Newark
- Newark Howard Johnson