I will first say that the staff are very well trained. Polite, professional and courteous!
The hotel lobby is fine. The bar and lounge area are very nice. My problem is with the rooms.
I was booking a room for my self and my 2 sisters. I called ahead to confirm that the beds in the Double rooms would be large enough 2 adults. I was assured they would be. They are not!
The entire room was small. It had furniture that had chunks missing from the dresser/ desk piece of furniture. It had tacky gold knobs all over it, even places there were not draws. It just looked shabby. Where did they get the furniture...the Salvation Army?
The wall paper was curling away from the walls as well.
Certainly not a room that feels welcoming to return to!
I just felt ripped off for what I paid. The "hotel" room felt more like a motel room. It was over $220. I responded to a survey and the Hyatt did email me back. They acknowledged that they encouraging the owners renovated. Well if you know it is shabby why is it over $200?
This was the first time I stayed at a Hyatt. I had just joined the loyalty program. I certainly will not return to this Hyatt....I may never stay at another one again!
Kudos to the staff...they were great!
- Official Description (provided by the hotel):
- Contemporary convention/ conference center hotel within walking distance of downtown New Brunswick. 288 Room, 14 suites hotel with 33,000 square feet of flexible meeting space including a 9,600 sf ballroom. Public and meeting space renovation completed in 2007. ... more less
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- Also Known As:
- Hyatt Regency New Brunswick Hotel New Brunswick
- New Brunswick Hyatt Regency
- Hyatt New Brunswick