We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“great for family”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Residence Inn Neptune at Gateway Centre
Ranked #4 of 6 Hotels in Neptune
Lakewood, New Jersey
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“great for family”
3 of 5 bubbles Reviewed February 12, 2014

the place was neat clean perfect for traveling with a family, just what i wanted, nothing to fancy, 2 bedroom suite was great had kids in other room without having to do adjoining rooms. Not sure if would pay full price but got discount so definitely was worth it staff was great had an issue with room smell was resolved immediately.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank solomon_s_lkwd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RI_Neptune_GM, General Manager at Residence Inn Neptune at Gateway Centre, responded to this review, February 14, 2014
Agreed - we are great for Family! Thank you for sharing your candid feedback about your recent stay. The two-bedroom suite certainly provides a roomy space with two separate bedroom/bathrooms plus a full equipped kitchen with full-sized appliances to make either a short stay or long stay comfortable. We apologize again for the smoke scent and if we could be of assistance on a future visit, please don't hesitate to contact me directly. Sincerely - Abby Kushner, General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

189 reviews from our community

Traveler rating
    90
    60
    22
    10
    7
See reviews for
89
44
10
23
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Washington, D.C.
Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed January 19, 2014

Great property. I travel to this part of NJ a few times a year and now know where I'll be staying in the future. Front desk staff was incredibly polite. I got upgraded to a 2 BR suite (Gold status helps). Breakfast was more than adequate. Rooms large and comfortable. Restaurants are nearby as well. For the price, you simply can't beat it. Highly recommend.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bdevido
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RI_Neptune_GM, General Manager at Residence Inn Neptune at Gateway Centre, responded to this review, January 21, 2014
Indeed, Residence Inn IS a great property! And, we would like to thank you for your kind words about our polite front desk team, clean rooms, and fulfilling breakfast. With our renovations more than halfway completed, I hope that you return to see the finished product! If I could be of assistance for a future visit, please don't hesitate to contact me directly. See you soon - Abby Kushner, General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level Contributor
40 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed January 14, 2014

Good and pleasant hotel which met our expectations. We just wanted a hotel with breakfast and indoor pool and this hotel was it. It was in an decent location, liked that it wasn't on a main road and it was close to shopping and restaurants. We had a king bed room and it was large enough for 2 adults and 2 kids. I was happy with the cleanliness of the room and bathroom. Breakfast had something for everyone-normal fare: waffles, cereal, eggs, yogurt, fruit. The pool area was nice and water temperature was nice if you like it on the warm side which I do. Good hotel for the area.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mayo18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RI_Neptune_GM, General Manager at Residence Inn Neptune at Gateway Centre, responded to this review, January 21, 2014
Yes, Residence Inn - Neptune is a good place to stay for a few days or even many days. We take great pride in providing suites that are clean, roomy, and that also we can fill everyone's tummys! With the current snowy weather upon us - we look forward to warm sunny weather in a few quick months. We hope that you are able to return to the Jersey Shore to see us again. All the best - Abby Kushner, General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lancaster, Pennsylvania
Level Contributor
41 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed January 11, 2014

Had an overnight here on my way to pick up my girls from the airport. Only about 45 Mins. from EWR and pretty close to OCean Grove.
Coming back in Aug 14 with the whole family and hoping for a good trip as well. We've normally stayed at RI in Tinton Falls, but have outgrown the rooms.
The breakfast was also decent.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jackie Heagy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RI_Neptune_GM, General Manager at Residence Inn Neptune at Gateway Centre, responded to this review, January 15, 2014
We are so happy that you and your girls enjoyed your visit to the Residence Inn - Neptune NJ. While it seems like a quick stay, it seems as though you had the opportunity to experience a few of our amenities including breakfast. Ocean Grove is a great place to go when at the Jersy Shorea area for shopping and great restaurants as well. We hope to see you on a return visit to the area - we are currently remodeling! Sincerely - Abby Kushner, General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, District of Columbia, United States
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 6, 2014

The hotel was very clean and very comfy. They serve a complete free breakfast everyday. If you are into shopping, there are plenty of stores near by including a premium shopping outlet. They also have a pool, fitness center and basketball court. Great place to stay if you love the Jersey Shore!

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Big_Bro_2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RI_Neptune_GM, General Manager at Residence Inn Neptune at Gateway Centre, responded to this review, January 12, 2014
Christmas at the Jersey Shore is indeed a great time a year! A great location near the best shopping at the Jersey Shore - we LOVE Black Friday sales! A fulfilling hot and cold breakfast with hot and cold items that rotate, a light evening bite Monday, Tuesday, and Wednesday, indoor pool/whirlpool, and fitness center. Enough to keep anyone occupied. We appreciate your feedback and hope to see you again next Christmas. Sincerely - Abby Kushner, General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
44 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed December 29, 2013

This was our third time at the Residence Inn in Neptune. We loved it so much previously, and left great reviews on Tripadvisor.
This time, sadly, it failed to deliver on customer service.
I went in the gym and the room-card reader was not operational, so I wasn't able to open the door. There was a lady working out in the gym and she let me in. She said that the fault with the card reader has been reported but nobody went there to fix it.
The temperature in the gym was 82F - noticeably hotter than in the hallways. I phoned the reception desk immediately and reported it, they said that someone would come over (the temperature controller in the gym was in a locked box, so I couldn't regulate the temperature myself).
After an hour of exercising in a very hot room, still nobody showed up. I gave up and walked to the reception desk to let them know that the room is still hot and nobody is showing up to do anything about it. The lady working behind the desk was disinterested. I was told that the gym room 'has always been this hot' and that I should 'prop the door open to cool it down'.
This was just poor customer service - plain and simple. No apology, no impression that the issue I reported was even being looked into.

I was sad to witness this as I love this hotel. It just goes to show that staff can really make a difference.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Principessa18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RI_Neptune_GM, General Manager at Residence Inn Neptune at Gateway Centre, responded to this review, January 5, 2014
Happy New Year - and, thank you for your feedback about your stay. I personally apologize that you concerns were not addressed and resolved. Certainly, what happened is not common for us. Currently, we are undergoing renovations and I invite you to come and see all the changes. If I could be of assistance for that future visit, please don't hesitate to contact me directly - Abby Kushner, General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Petersburg, Florida
Level Contributor
67 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed December 11, 2013

Spent four nights in a studio suite, and had an excellent experience. On the first day a problem with our room was quickly solved by moving to another location; Cheryl at the front desk handled our needs professionally and without question. Gina who is on the desk overnight greets guests by name in the morning, and is a true asset to the property. Clearly there is good on site management and every day housekeeping had the room in perfect order. Coffee always available, and the early week complimentary supper was a nice touch after our busy day out. Great location for our needs of visiting family and friends in the area, and a trip into NYC. About 45 minutes to EWR; every store and chain restaurant is nearby. We stay at many Marriott properties and you cannot go wrong here.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RichStPete
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RI_Neptune_GM, General Manager at Residence Inn Neptune at Gateway Centre, responded to this review, December 17, 2013
Wow - Thank you for the excellent comments about your visit with us! Problems do happen - and, it is great to hear that Cheryl was able to make the experience a better one! I agree that Gina, too, is top notch - as part of our over night. Housekeeping rounds out our spectacular team by providing a clean and fresh suite daily, refilling amenities, and making everything feel just like home! But wait - I did forget about our fabulous Breakfast and Evening Social team members who always are sure to provide fresh and tasty items! Happy Holidays - we hope to see you again soon, Abby Kushner, General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Neptune
0.4 mi away
Hampton Inn Neptune/Wall
0.6 mi away
Holiday Inn Express Neptune
4.5 mi away
Homewood Suites by Hilton Eatontown
Show Prices
Show Prices
Show Prices
2.0 mi away
Courtyard Wall at Monmouth Shores Corporate Park
4.4 mi away
Empress Hotel
Empress Hotel
#2 of 6 in Asbury Park
4.0 of 5 bubbles 286 reviews
4.4 mi away
The Asbury Hotel
The Asbury Hotel
#1 of 6 in Asbury Park
4.0 of 5 bubbles 214 reviews
Show Prices
Show Prices
Show Prices

Been to Residence Inn Neptune at Gateway Centre? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Residence Inn Neptune at Gateway Centre

Property: Residence Inn Neptune at Gateway Centre
Address: 230 Jumping Brook Rd, Neptune, NJ 07753-3186
Phone Number:
Location: United States > New Jersey > Neptune
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 6 Hotels in Neptune
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Neptune at Gateway Centre 3*
Number of rooms: 100
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Marriott, Hotwire, Orbitz, Travelocity, Priceline, Booking.com, TripOnline SA and HotelQuickly so you can book your Residence Inn Neptune at Gateway Centre reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Residence Inn Neptune At Gateway Centre Hotel Neptune
Neptune Residence Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing