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“A bit tired”

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Fairfield Inn & Suites Mt. Laurel
Ranked #21 of 28 Hotels in Mount Laurel
Level 5 Contributor
75 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“A bit tired”
Reviewed August 20, 2012 via mobile

Quiet location, clean rooms, okay breakfast. We stayed here to visit Liberty Bell, it was quite a journey. This area had many hotels, garages and restaurants. Staff were friendly, but we're unable to provide rollaway bed due to fire regulations, also it was the only hotel on 14 night holiday not to have luggage rack.

Stayed August 2012, traveled with family
Helpful?
1 Thank Penny E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerrome L, General Manager at Fairfield Inn & Suites Mt. Laurel, responded to this review, August 23, 2012
Thank you for choosing the Fairfield Inn & Suites during your recent visit to the area. We truly appreciate you taking the time to share your experience. We are always looking for ways to improve our service and your feedback is truly appreciated.

Best Regards,

Jerrome Lewis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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237 reviews from our community

Traveler rating
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    61
    26
    17
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93
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Any
English first
Woodbridge, Virginia
Level 4 Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed August 20, 2012

I've stayed here in the past (work, leisure), this time it was just as good. I would not suggest room 128, which is on the other side of the fitness center and pool. I could hear someone on the treadmill and echoes from the pool, but nothing I didn't expect with an overnight stay.
Other than that my family had a great time swimming and like I said it's definitely a great place if you're stopping through.

Room Tip: Nothing on the first floor if you're going to stay.
See more room tips
  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Des H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerrome L, General Manager at Fairfield Inn & Suites Mt. Laurel, responded to this review, August 23, 2012
Thank you for taking the time to share your experience. As we are always looking for ways to improve our service, your feedback is very important to us. We are pleased to hear that your family enjoyed your stay with us. We look forward to welcoming you back again soon.

Best Regards,

Jerrome Lewis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NJ
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 14, 2012

We have friends in Mt. Laurel and we usually visit them a few times a year. This was the first time we took our kids, ages 5 and 3. We were looking for a clean, comfortable hotel with an indoor pool. Fairfield Inn was the perfect choice. Not only were the staff of the hotel very friendly and helpful, but they went out of their way to make sure our stay was pleasant. Our room was clean, and the pool area was perfect for us. Because we have young children, I was afraid that the pool would be too deep for them to play in. But the pool was 2 1/2 feet deep in the shallow end, and 4 1/2 feet deep in the deep end. Now, if you are looking to swim laps, this isn't the pool for you, but to have some splashy fun with your kids? Perfect. The ladies who work the breakfast room were super friendly and accomodating. They asked if we needed anything, and the one time we did, they ran to get it for us. Since we will be returning to Mt. Laurel in a month or two, we will definitely be staying at the Fairfield Inn.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ticagirl98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerrome L, General Manager at Fairfield Inn & Suites Mt. Laurel, responded to this review, August 18, 2012
Thank you so much for taking the time to share your experience. As we are always looking for ways to continue to improve our service, your feedback is truly valued and appreciated. I am so pleased to hear that you and your family enjoyed our indoor pool. Also, that the staff was able to help make your stay easy and enjoyable. We look forward to welcoming you back again soon.

Best Regards,

Jerrome Lewis
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coon Rapids, Minnesota, United States
1 review
Reviewed August 11, 2012

The people working there were friendly, courteous and helpful. The hotel was busy and cleanliness was acceptable in the common areas,the room was better than average. Beds were on the soft side but in good shape. We also stayed at 3 Hilton properties this trip and 2 were not up this standard. The manager was friendly and helpful. He provided some late night concierge service to us for eating and entertainment. We were pleased with his recommendations. Breakfast was satisfactory and clean. The ladies that ran it were very helpful and friendly.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carlo12270
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerrome L, General Manager at Fairfield Inn & Suites Mt. Laurel, responded to this review, August 18, 2012
Thank you for choosing to stay with us during your recent visit to the area. We strive to make every guest's stay an easy and enjoyable experience. I am pleased to hear that the staff was able to make such a positive difference in your stay. We hope to welcome you back in the future.

Best Regards,

Jerrome Lewis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Branford, Connecticut
Level 4 Contributor
43 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed August 6, 2012

Tucked off the main drive with a Courtyard and Town Place Suites, EVERY employee I interacted with was helpful, cheerful and upbeat. This set the tone for my stay. Common areas are very clean. Management would do well not to cut corners is the guest rooms. Carpet was clean, but a bit dusty in corners. Looked like the bathroom had a bit of work done, but floor grout was gray, and not properly installed. Water puddled in tub, though tub was newer. Shower head, (my usual hint on housekeeping standards), was nice and clean! Breakfast was standard Fairfield fare. I would stay again. Hint for those not familiar to the land of "No Direct Left Turns", you can avoid looping around Route 73 by using Church Road.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CTbowlingmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerrome L, General Manager at Fairfield Inn & Suites Mt. Laurel, responded to this review, August 8, 2012
Thank you for taking the time to share your experience. As we are always looking for ways to continue to improve our service, your feedback is very important to us. I am pleased to hear that the staff was able to make such a positive difference during your stay. We look forward to welcoming you back again soon.

Best Regards,

Jerrome Lewis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 31, 2012

i stayed at this hotel for one night and i was not impressed 1st i check in then when i get to the room its not the one that i reserved and they didnt give me the tickets that to the fun plex that was included with my package , when i asked then they sd "are you sure you didnt get them?" why would i ask if i had gotten them ? then i tell them thats the wrong room the ask me " did u do anything in the room because we still have to rent it out ?" im like what i just walked in here with 3 kids.anyway the pool closed early , there was a couple of soccer teams there that made noise all night long running in the hallways , the breakfast was mediocre and they advertised jimmy dean breakfast sandwiches and didnt have any at all , the breakfast room was so small and not much to choose from then there were 2 women in there replenishing the food little by little and the room was packed then to top it off a guest put the in soles of his dirty sneakers right on the table and they said nothing . the room we had was musky and stuffy .that night when i went to the lobby it was full of middle aged men drinking beer and grey goose i thought this was a family hotel. and to top it all off i called back because i left my shirt in the closet someone said they would call me back that was the 29th i havent heard anything so u called back on the 31st (july 2012) and they told me the same thing someone would call me back , its crazy. never again.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cocomochamama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerrome L, General Manager at Fairfield Inn & Suites Mt. Laurel, responded to this review, August 8, 2012
Thank you for taking the time to share your experience. Please accept my sincerest apologies for all the issues that you experienced during you time with us. This is not the level of service we strive to give each and every guest here at the Fairfield Inn & Suites by Marriott. We welcome the opportunity to discuss your stay in more detail and the opportunity to make it right in the future.

Best Regards,

Jerrome Lewis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Mount Laurel hotels

Syracuse, NY
Level 3 Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed July 8, 2012

I usually feel picking a Marriott property is a safe bet. I was dissapointed with this one. The room smelled like smoke, the lobby was filled with unsupervised teenagers between 8-10 PM and the common areas felt cramped. The rooms were average, but the beds were not comfortable and the Direct TV remote was challenging to operate. I wouldn't stay here again. I was really surprised after reading many positive reviews on Tripadvisor.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SCSTWG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Fairfield Inn & Suites Mt. Laurel, responded to this review, July 11, 2012
Thank you for taking the time to share your experience. We strive to make every guest's stay an easy and enjoyable experience. Please accept my sincerest apology if your stay was anything less. We truly appreciate your feedback, as we are always looking for ways to continue to improve our service.

Thank you again for choosing the Fairfield Inn & Suites by Marriott. We hope that the next time you are in the area we have another opportunity to welcome you back and make it right.

Best Regards,

Jerrome Lewis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Mt. Laurel

Property: Fairfield Inn & Suites Mt. Laurel
Address: 350 Century Pkwy, Mount Laurel, NJ 08054-1192
Phone Number:
Location: United States > New Jersey > Mount Laurel
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #21 of 28 Hotels in Mount Laurel
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Mt. Laurel 2.5*
Number of rooms: 117
Reservation Options:
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Also Known As:
Fairfield Inn & Suites Mt. Laurel Hotel Mount Laurel
Fairfield Inn And Suites Mt. Laurel
Fairfield Inn Mount Laurel
Fairfield Mount Laurel
Fairfield Inn Mt Laurel
Mount Laurel Fairfield Inn

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