We recently booked a suite for two nights, May 25/26, 2012 and arrived on Friday at 4:00 pm. We had stayed at this location about a year ago and it was satisfactory. Upon this arrival, we noticed that the lobby carpeting was grimey, soiled and stained. The hallway carpeting was no better. The room we were given on the first floor was equally disgusting; it smelled, the carpeting was gross, and the sleeper sofa fabric looked as though if you would sit on it, you could slide off without any resistance--grimey and greasy looking.
The desk clerk gave us a key to a room on the 2nd floor for a possible exchange, and it was no better. We drove a few blocks to Crawford Place and Candlewood Suites; booked a room there for the same two nights. It is very clean and very well cared for.
We returned to Extended Stay Deluxe and requested a credit to my AMEX card, which was processed by the manager-on-duty. She apologized for our displeasure of her hotel.
I have read several recent reviews of this hotel and they were good; I guess these people have low expectations for hotels in general or they are used to staying in disgusting places!
If you have any scrupples at all, do not stay here; there are several other extended stay hotels in Mount Laurel that are far better than this hotel!More
- Free Wifi
- Free Parking