This is a hard hotel to rate. The rooms were nice and the amenities were great. It had the potential to be a great stay and quite honestly I was not totally disappointed with the hotel. I have two minor complaints, but ones that I believe could have been remedied by good customer service. My biggest complaint was the front desk customer service. There was a lot happening at the hotel, but the front desk staff was very rude - with the exception of one gentleman. At one point we came down to talk to them. I waited for the one lady at the front desk to finish a phone call, then she said how can I help you. As I began to ask for things she answered the phone again and gave me the wait one minute finger. That was just one of several examples of rudeness and/or poor management as there never seemed to be enough staff to handle all that was going on in the hotel. There was no communication that we would not have access to the club room Friday and Saturday night when we asked to stay at the club level upon booking our room.
My second complaint was that the elevators smelled like smoke. It seemed to me that the maintenance staff smoked in the back supply room and used the elevator which led to a stinky elevator. The rooms were very nice and I feel bad about complaining about this but for a five star hotel it shouldn't happen.
- Official Description (provided by the hotel):
- The Wyndham Philadelphia-Mount is located in the heart of the Mount Laurel business district, 20 minutes from downtown Philadelphia and 30 minutes from the Philadelphia International Airport. The Terra Nova Restaurant & Blue Room Bar & Lounge are located on site. The Wyndham Philadelphia- Mount Laurel also features an indoor pool, fitness center, complimentary parking and Wi-Fi. The Hotel has achieved a 3 Green Key rating through the Green Key Eco-Rating Program. This rating demonstrates that the Hotel has taken significant steps to protect the environment through its solar covered parking & other policies. ... more less
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- Also Known As:
- Wyndham Philadelphia - Mount Laurel Hotel Mount Laurel
- Wyndham Mount Laurel
- Mount Laurel Wyndham