Cheryl our bartender is the best, she was so accommodating and the best bartender around. She was on point with the drinks and remembered all out names. Would definitely stay here next time I am in the mount laurel/ Philadelphia area.More
Cheryl our bartender is the best, she was so accommodating and the best bartender around. She was on point with the drinks and remembered all out names. Would definitely stay here next time I am in the mount laurel/ Philadelphia area.MoreShow less
Thank you for sharing your experience during your stay at our hotel. We appreciate all the kind and positive remarks regarding our hotel staff and we will be sure to pass on to Cheryl all your kind words.
I think the experience here is completely dependent on the room. I was first given a room facing the turnpike that was loud, had old looking furniture, smelled musty, and had paint peeling at multiple spots. I asked for a room change, and the front desk person was very nice and switched me. Everything about the second room was better. It was a hot day and there was no a/c in the elevators or any of the public spaces. Hopefully, this was a temporary issue. There were box fans in the lobby to make it more bearable but the hotel should have a/c.
Thank you for sharing your most recent experience at our hotel. While we strive for perfection for every guest’s stay, there are times when things do malfunction. While these events are unfortunate, let me assure you we do everything in our power to minimize these unforeseen circumstances. We would like to take the time now to sincerely apologize for any inconvenience and we hope to see you again.
Nice hotel. The parking was interesting under the solar panels, but there appeared to be ample parking for most of the guests. The lobby and common areas were very clean. The room was nice. The staff was very gracious and happy to help, especially Cheryl in the lounge area. The sole computer in the "library" for guests to use for printing or computer needs wasn't really enough. I had to wait thirty minutes for the guest in front of me to fill out a survey of some kind on the computer in order for me to print some documents for my job that day on the printer. I would return again.
Dear Robert L,
Thank you for taking the time to provide feedback on your most recent stay with us. On behalf of the hotel staff, we would like to apologize for any inconvenience regarding the wait on the computer in the hotel library area. Like you, most guests use this area for quick printing, but there are occasionally some exceptions. We hope that you give us the chance to make it right and give you the service you deserve. We hope to see you again soon.