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“Disappointing, NOISY”

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Wyndham Philadelphia - Mount Laurel
Ranked #8 of 28 Hotels in Mount Laurel
GreenLeadersSilver level
Virginia Beach
Level 5 Contributor
76 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Disappointing, NOISY”
Reviewed April 30, 2013

We booked this place without a lot of research, based on Wyndham name and appearance on the web site. Check-in went well with the couple people working being very friendly and welcoming. However, a quick look told us the place was old and feeling older. Decor and cleanliness told of better days in the past. Our room was large, with a nice couch, but it was covered with a 1970's style plastic like you might expect in Motel 6. The mattress was older and one where every move is felt by both, but not so bad we couldn't sleep and being tired we figured it would work. And we were just passing through and looking for a good night's sleep anyway, so we left for a bite to eat.

When we returned after supper, all was fine for a while. About 8:30 or 9:00 the music started. We were on the 5th floor, and a 'sweet 16' party was on the first floor, but we could feel the vibrations and bass pounding, louder than the TV in our own room. Not knowing what was happening at first, I went downstairs to check and found you couldn't have a normal conversation in the lobby because of the noise, so it wasn't that management didn't know. I asked how late and they said it goes until 11:00 or so. So much for good night's sleep! I asked for a room change - they moved us up to 8th floor... No offer of help with moving our stuff from them - but we got it done after a few trips.

It was quieter - we could still hear a little but by turning on fans we overcame the party noise. All was good and we got to sleep UNTIL 2:55 when it turned out that some of the "sweet" 16's decided to prank people on our floor, pounding on the door. Jumping up to see if there was a fire, I saw them running into a door across the hall. Figuring that would be the end, I went back to bed and light sleep. 3:35 - same thing. Not too much sleep the rest of the night....

I complained at the desk in the morning and asked the clerk if she would be sure that the parents of the group knew about the pranks. I thought there might be some apology, given the series of problems but none.

Hard to believe that management didn't realize the noise of the party was out of control and disrupting others. Several people in the elevators remarked about the 'bad night' and noise.

The hotel needs a remake and update. Just as critical though will be effective management who are thinking about all their customers rather than whoever booked the party.

Room Tip: Away from the party!
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  • Stayed April 2013, traveled as a couple
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Helpful?
1 Thank Bob R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WyndhamMtLaurel, Manager at Wyndham Philadelphia - Mount Laurel, responded to this review, May 14, 2013
Dear episcobob,

It is disappointing to hear that our hotel did not live up to your expectations. All of us here at the Wyndham Philadelphia-Mount Laurel take your comments very seriously, and we are eager to correct any failures on our part. We hope that if your travels bring you back to the Mount Laurel, NJ area, you will choose to stay at our hotel again as I am confident you will enjoy your stay.
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Rating summary
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  • Sleep Quality
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Traveler tips help you choose the right room.   Room tips (133)
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English first
Weehawken, New Jersey, Usa
1 review
Reviewed April 27, 2013

We stayed here one night the service was good we called down for an iron and they got it to us in less than five mins

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts

Helpful?
Thank Tiffany R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WyndhamMtLaurel, Manager at Wyndham Philadelphia - Mount Laurel, responded to this review, May 14, 2013
Dear Tiffany R,

Thank you for taking the time to write a review about your recent experience at our hotel. It’s our pleasure to meet and exceed your expectations. We look forward to having you back with us soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wilmington, Delaware, Usa
1 review
Reviewed April 25, 2013

We purchased the Sahara Sams package which was a good value. The bathroom tub was a little old and cracked up, could use some updating

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts

Helpful?
Thank Kiesha T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WyndhamMtLaurel, Manager at Wyndham Philadelphia - Mount Laurel, responded to this review, April 26, 2013
Dear Kiesha T,

Thank you for choosing the Wyndham Philadelphia-Mount Laurel. We appreciate your feedback. I sincerely apologize for condition of our bathtub. We take great pride in the service we provide as well as the condition of the hotel. Our team will be investigating the guestroom you occupied as we do perform routine maintenance in order to prevent damage. Thank you for bringing this to our attention.

We hope to have the opportunity to host you again in the near future.
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Additional Information about Wyndham Philadelphia - Mount Laurel

Property: Wyndham Philadelphia - Mount Laurel
Address: 1111 Route 73, Mount Laurel, NJ 08054-5115
Phone Number:
Location: United States > New Jersey > Mount Laurel
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Mount Laurel
#9 Business Hotel in Mount Laurel
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Wyndham Philadelphia - Mount Laurel 3.5*
Number of rooms: 236
Official Description (provided by the hotel):
The Wyndham Philadelphia-Mount is located in the heart of the Mount Laurel business district, 20 minutes from downtown Philadelphia and 30 minutes from the Philadelphia International Airport. The Terra Nova Restaurant & Blue Room Bar & Lounge are located on site. The Wyndham Philadelphia- Mount Laurel also features an indoor pool, fitness center, complimentary parking and Wi-Fi. The Hotel has achieved a 3 Green Key rating through the Green Key Eco-Rating Program. This rating demonstrates that the Hotel has taken significant steps to protect the environment through its solar covered parking & other policies. ... more   less 
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Also Known As:
Wyndham Philadelphia - Mount Laurel Hotel Mount Laurel
Wyndham Mount Laurel
Mount Laurel Wyndham

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