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“What IS that smell?”

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Wyndham Philadelphia - Mount Laurel
Ranked #8 of 28 Hotels in Mount Laurel
GreenLeadersSilver level
Reviewed November 3, 2012

Due to Hurricane Sandy my husband and I have been without power since Monday (10/29). As a result we have been using different hotels. On October 31 we checked into the Wyndham Mt. Laurel. The reservationist claimed we received the last room available. As you approach the building you notice it looks very dated from the outside. I thought perhaps the inside had been renovated with a more 21st century look. We walked in and sadly it looked like the 1970’s, early 80’s became stuck here. It seemed as if every area of the hotel had a yellowish brown tint as if you were wearing tinted sunglasses indoors. Well we needed a room so as long as the room was clean I was fine (relatively) for just one night. We take the elevator to the 5th floor and as soon as the doors open you notice the carpet was very dated and something powdery had spilled yet, no one cleaned the area. The cleaning crew was still cleaning rooms but never cleaned the spill (It remained when I checked out the next morning). We go to room 510 and open the door. What is that smell? Did someone not flush the toilet after they used it? No. It turned out that that smell was our room! I quickly went to the window and thankfully it opened. So despite being cold outside I left it open to try to get some of the smell out. I also had brought an air freshener with me and sprayed every inch of that room as well as the curtains. I continued to inspect the blast from the past 70’s room. There were a few stains on the carpet and the smell was concentrated towards the area of the room with the nightstand and the headboards. Thankfully the duvets appeared clean. However, I was so turned off from being in that room that I slept in the fetal position across the foot of the bed on top of the duvet and used my coat as a blanket. I left the window cracked all night due to the smell. Before my husband left to go to work that night we went downstairs. As we came back up on the elevator the doors opened onto the second floor. The carpet in the hallway on that floor was extremely filthy and buckled. I thought this place is really nasty. You had to check out before 11 AM but I ran out of there by 7:40 AM. I forgot to mention that you know a hotel is dated when you go to the menu on the TV, notice they have video games available, but they were games for the Nintendo 64!!!! The 90’s called and they want their games back.

Room Tip: Do not stay in room 510! In fact just do not stay at this hotel.
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  • Stayed: October 2012, traveled as a couple
    • Location
    • Sleep Quality
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    • Cleanliness
1  Thank NJSpiceGirl26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WyndhamMtLaurel, Manager at Wyndham Philadelphia - Mount Laurel, responded to this reviewResponded November 6, 2012

Dear Valued Guest,

On behalf of the staff and management here at the Wyndham Philadelphia-Mount Laurel Hotel, we sincerely apologize for the inconvenience you and your husband experienced at our hotel.

We were very dismayed to read your comments regarding your stay and apologize for any inconvenience that you may have suffered. Our guest rooms were completely renovated in late 2009, so I do apologize that our rooms were not your satisfaction.

Again please accept my apologies and be assured that all of your comments have been addressed with all of the appropriate department managers. Thank you and we hope you will give our hotel another chance in the future.

Sincerely,
The Management & Staff of the Wyndham Philadelphia-Mount Laurel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,325 - 1,331 of 1,504 reviews

Reviewed November 1, 2012

evryone was great the front dest was very helpful,we had a great time at the bar, i belive her name was dawn was very frendly and very nice thanks for a great time.

  • Stayed: October 2012, traveled with family
    • Value
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Review collected in partnership with Wyndham Hotel and Resorts
Thank THOMAS H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WyndhamMtLaurel, Manager at Wyndham Philadelphia - Mount Laurel, responded to this reviewResponded November 2, 2012

Dear Valued Guest,

I appreciate your kind remarks about our hotel and staff. We continually strive to offer our guests a unique service experience while staying with us. Again, thank you so much, and I hope that you will be staying with us again if your travels bring you through.

Sincerely,
The Management & Staff of the Wyndham Philadelphia-Mount Laurel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 1, 2012

This place is bad news. We have stayed at Wyndhams and this place was awful. The front desk clerks are robots, no warmth at all. The elevators are from the dark ages.....prepare to wait for minutes. Get to the room and put the clothespin on your nose. The carpets are shoddy and stink. As for the "heater" there is none, nor AC. It is a fan that blows out cold or warm air. SKIP THIS PLACE!!!!!!!!!!

  • Stayed: November 2012, traveled with family
    • Value
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Thank eaglesclaw121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WyndhamMtLaurel, Manager at Wyndham Philadelphia - Mount Laurel, responded to this reviewResponded November 6, 2012

Dear Valued Guest,

I was of course very dismayed to read your comments regarding your stay and apologize for the terrible experience you may have suffered. It is the desire of the service team of the Wyndham Philadelphia-Mount Laurel to provide every guest with an exceptional stay, but in this case it does not appear that we accomplished that goal.

Again please accept my apologies and be assured that all of your comments have been addressed with all of the appropriate department managers. If you would be so kind and feel comfortable doing so, I would greatly appreciate it if you would contact me directly at 856-234-7009 to let me know which room number you stayed in. This would also assist me in inspecting the condition of the room. Thank you.

Sincerely,
The Management & Staff of the Wyndham Philadelphia-Mount Laurel

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Reviewed November 1, 2012

  • Stayed: October 2012, traveled on business
    • Location
    • Rooms
    • Cleanliness
Review collected in partnership with Wyndham Hotel and Resorts
Thank PHILIP S
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
WyndhamMtLaurel, Manager at Wyndham Philadelphia - Mount Laurel, responded to this reviewResponded November 2, 2012

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed November 1, 2012

  • Stayed: October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
Thank BJ H
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
WyndhamMtLaurel, Manager at Wyndham Philadelphia - Mount Laurel, responded to this reviewResponded November 2, 2012

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed October 29, 2012

  • Stayed: October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
Thank Josia C
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
WyndhamMtLaurel, Manager at Wyndham Philadelphia - Mount Laurel, responded to this reviewResponded November 2, 2012

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed October 29, 2012

  • Stayed: October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
Thank LARRY C
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
WyndhamMtLaurel, Manager at Wyndham Philadelphia - Mount Laurel, responded to this reviewResponded November 2, 2012

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Wyndham Philadelphia - Mount Laurel

Address: 1111 Route 73, Mount Laurel, NJ 08054-5115
Phone Number:
Location: United States > New Jersey > Mount Laurel
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Mount Laurel
#9 Business Hotel in Mount Laurel
Price Range: $82 - $146 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Wyndham Philadelphia - Mount Laurel 3.5*
Number of rooms: 236
Official Description (provided by the hotel):
The Wyndham Philadelphia-Mount is located in the heart of the Mount Laurel business district, 20 minutes from downtown Philadelphia and 30 minutes from the Philadelphia International Airport. The Terra Nova Restaurant & Blue Room Bar & Lounge are located on site. The Wyndham Philadelphia- Mount Laurel also features an indoor pool, fitness center, complimentary parking and Wi-Fi. The Hotel has achieved a 3 Green Key rating through the Green Key Eco-Rating Program. This rating demonstrates that the Hotel has taken significant steps to protect the environment through its solar covered parking & other policies. ... more   less 
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Also Known As:
Wyndham Philadelphia - Mount Laurel Hotel Mount Laurel
Wyndham Mount Laurel
Mount Laurel Wyndham

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