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“Worst Service Ever”
Review of The Hotel ML

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The Hotel ML
Ranked #17 of 28 Hotels in Mount Laurel
Ronkonkoma, New York
1 review
“Worst Service Ever”
Reviewed April 25, 2011

This place was horrible, the food staff was openly spraying chemicals while food was in teh warming racks. when asked to please stop I was told it's to much to ask and if I dont like it get my money back. When I spoke with the General Manager Carl, he told me that Chris was under a lot of stress and will be let go next week. I gues 6 more days of chemical spray never hurt anyone. I have never seen service so poor from the bottom to the top. I WOULDN'T RECOMMEND THIS PLACE TO MY WORST ENEMY!!!

  • Stayed April 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RichardSabatino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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582 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (156)
Date | Rating
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  • French first
  • German first
  • Norwegian first
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  • Any
English first
Tampa, Florida
Level Contributor
77 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
Reviewed April 11, 2011

We stayed here for one night because we were traveling and needed a place in the Mount Laurel Area. The Hotel ML was formally a Marriott, but changed the name. We believe it is because the addition of the water park next door. The people we asked didn't know why they changed the name either.

Check in was smooth. The rooms were average. The bed was comfortable, the linens were soft (we can't stand scratchy sheets). The bath room and shower were average, but it had good water pressure and the shampoo was decent.

Room Service was surpisingly good. We used the breakfast card and put it out at midnight. The breakfast delivered on time at 8am. The eggs, hashbrowns, english muffin, and coffee were all excellent.

The hallways of the hotel seem a little old, but they were in good shape. We walked through the conference center which was surpisingly big for a hotel this size.

The lobby bar was perfect for a hotel this size. It served as a meeting place and stay open late for a nightcap after dinner. Most people sit at the bar and the bartendars are friendly and fast.

All in all, the Hotel ML is not a destination hotel. But if your travels bring you through the Mount Laurel area and you need a place to stay, the Hotel ML will do the job.

  • Stayed April 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TravelingRomantics
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Hotel ML

Property: The Hotel ML
Address: 915 Route 73, Mount Laurel, NJ 08054-1123 (Formerly Marriott Mount Laurel)
Location: United States > New Jersey > Mount Laurel
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 28 Hotels in Mount Laurel
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — The Hotel ML 3.5*
Number of rooms: 278
Official Description (provided by the hotel):
The Hotel ML offers an exciting new hotel concept focused on providing unparalleled customer service in a warm and welcoming environment. Formerly the Mt. Laurel Marriott. ... more   less 
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Also Known As:
Marriott Mount Laurel
Mount Laurel Marriott

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