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DoubleTree Suites by Hilton Hotel Mt. Laurel
Ranked #2 of 28 Hotels in Mount Laurel
Certificate of Excellence
GreenLeadersSilver level
Reviewed March 6, 2014

Good Hotel minus the wall thickness, can hear eveything above your room if someone is occupying the room. Food served is excelent, good location for business, real close to Philadelphia if anyone is intrested in going to a city.

  • Stayed: February 2014, traveled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Michael A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pennie O, Director of Sales at DoubleTree Suites by Hilton Hotel Mt. Laurel, responded to this reviewResponded March 10, 2014

Hello Michael,

Thank you for taking the time to post your review on Tripadvisor. We greatly appreciate it. I am happy to hear that you enjoyed your stay and food service. As you mentioned our location is great which allows quick and easy access too many places. We sure hope you come back and stay with us again real soon. Thank you!

Pennie O.

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486 - 492 of 720 reviews

Reviewed February 27, 2014

Nice hotel and room - but exceptionally helpful staff. I had left a bag of mine in the parking lot - without any identification on it. I returned to find it missing. The staff assisted me in trying to locate it without success. I thought it was lost. Later (two days) after my return home - the staff called and had found my bag. They kindly sent to my home. Wonderful people. I will definitely stay at this hotel again in the future.

  • Stayed: February 2014, traveled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Kymberley P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pennie O, Director of Sales at DoubleTree Suites by Hilton Hotel Mt. Laurel, responded to this reviewResponded February 28, 2014

Hello Kymberley,

Thank you so much for taking the time to post your very nice review on Tripadvisor. We are very happy that you selected our property to stay at. However, more importantly I am happy that we were able to find the bag you left behind and return it to you. We all know how easy it is to leave something behind, but when that happens we make sure it gets back to the proper owner as soon as possible. It’s always nice to have a happy ending. We sure hope to see you back sometime soon. Thank you!

Pennie O.

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Reviewed February 27, 2014

This was a great hotel; the staff was friendly and the rooms were clean. This was our first time staying at this hotel, me and my husband just needed some time away and the stay was great. The breakfast in the morning was nice, I would definitely stay here again!!!

  • Stayed: February 2014, traveled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank Rhonda W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pennie O, Director of Sales at DoubleTree Suites by Hilton Hotel Mt. Laurel, responded to this reviewResponded February 28, 2014

Hello Rhonda,

Thank you so much for taking the time to post your very nice review on Tripadvisor. We are very happy that you selected our property to stay at. I have to agree with you, it is great to deal with friendly people. We sure do have a great staff. I am so happy that you and your husband were able to get away and enjoy yourselves. We sure look forward to seeing you come back and doing that again. Thank you!

Pennie O.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 26, 2014

As always, we start with the positives. The suites themselves are well apportioned, which is what really matters, of course, with a comfortable bed, acceptable living room furniture and two top of the line televisions. The washroom is separate from the sinks ( a minor inconvenience), and the shower, though adequate for persons of height and size, lack sufficiently hot water for those of you who insist on a hot (rather than a warm) shower.

Fundamentally, the room, if a bit overpriced, is fine. There is an indoor pool and spa area which is not central to the facility (only to a certain set of rooms, more on this in a moment). Rooms experience significant noise bleed from both the hallways and the courtyards, so bear that in mind if you are a light sleeper.

Housekeeping is great. Unobtrusive, efficient and good at what they do.

The gym is adequate.

The office, or what passes for one, is unacceptable. It is two PCs and a printer crammed into a closet at the far end of the facility where events are taking place. It lacks even the most rudimentary office supplies. For a hotel that caters to business travelers, this is unacceptable.

Front desk staff is efficient if unenthusiastic. There is a facility that sells basic items for guests at mildly inflated prices, considering.

The property is expansive, meaning that it is not well organized or laid out, and it is easy to get lost in. Though, to their credit, the meeting rooms/banquet facility is well segregated from the guest room areas. I can see parking being an issue on nights where there are events, however.

Room service will simply not answer the phone or return an order when they are too busy. The restaurant is average to below average and overpriced.

On the whole, this is an average property that is slightly above market priced relative to it's immediate area competitors. It looks its age on the outside, though the inside rooms are contemporary. Nothing should stop you form staying here, but it won't wow you either.

  • Stayed: December 2013, traveled on business
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Thank cromartie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pennie O, Director of Sales at DoubleTree Suites by Hilton Hotel Mt. Laurel, responded to this reviewResponded February 28, 2014

Valued Guest,

Thank you for taking the time to post your review on Tripadvisor. We appreciate knowing about our guests experience weather they are positive or negative. We try to make each guest experience a great one at our hotel and your satisfaction is important to us. I will be sure to share your comments with all departments involved. Thank you again for your feedback. We sure hope you come back and stay with us again. Thank you!

Pennie O.

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Reviewed February 25, 2014

This hotel is welcoming. The room and pool area were very clean. The restaurant was incredible. the Wait staff and Bartender were very attentive. My wife and I had a great experience at Double Tree Mt. Laurel.

  • Stayed: February 2014, traveled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank Christopher P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pennie O, Director of Sales at DoubleTree Suites by Hilton Hotel Mt. Laurel, responded to this reviewResponded February 28, 2014

Hello Christopher,

Thank you for going on Tripadvisor and giving us a great review. We greatly appreciate it. I am so happy to hear that you and your wife enjoyed your stay. Also glad to hear that you were able to use our beautiful pool and indulge in the great food in our restaurant. We sure hope to see you back again real soon. Thank you!

Pennie O.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 20, 2014

Very happy with our choice. It was a "real" suite with two rooms (not just a divider), clean, updated and comfortable. With 2 large screen tvs and the door closed parents and kids could watch what they wanted separately. Kitchenette had mwo and larger mini-fridge but you need to bring your own plate and utensils. That said, the restaurant staff happily supplied us with a plate and silverware for reheating one meal. Overall, staff was helpful and pleasant. Pool is larger than average and surrounded by windows so it doesn't feel confining. Would definitely stay there again!

Room Tip: rooms facing courtyard and away from elevator are quieter
See more room tips
  • Stayed: February 2014, traveled with family
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Thank 8lifgr8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pennie O, Director of Sales at DoubleTree Suites by Hilton Hotel Mt. Laurel, responded to this reviewResponded February 24, 2014

Valued Guest,

Thank you so much for taking the time to post your very nice review on Tripadvisor. We are very happy that you selected our property to stay at and that you enjoyed your "Suite" experience. We are glad you were able to take advantage of our great pool and lounge area too. We strive to please all of our guests whether they are here for business or pleasure, that’s our goal! We sure hope to see you back sometime real soon. Thank you!

Pennie O.

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Reviewed February 20, 2014

The room was clean and comfortable. Unfortunately we did not have a good experience at the pool. There were 12 boys in the pool, underage,(12 -14) no supervision, when we told the front desk, nothing was done about it, no wifi in the room, i personally would never stay at that location again. Went to relax and enjoy the pool area, did not get to do that...

  • Stayed: February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton
Thank 767claudined
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pennie O, Director of Sales at DoubleTree Suites by Hilton Hotel Mt. Laurel, responded to this reviewResponded February 24, 2014

Valued Guest,

Thank you so much for taking the time to post your review on Tripadvisor. We are very happy that you selected our property to stay at. However, I am very sorry your experience at our property wasn't up to the usual high standards that we are known for. We try to make each guest experience a great one at our hotel and your satisfaction is important to us. I will be sure to bring your comments to the appropriate people to make sure that these issues are addressed. Thank you again for your feedback and we hope you'll give us another opportunity in the future to make your stay the best it can be. Thanks you!

Pennie O.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree Suites by Hilton Hotel Mt. Laurel

Address: 515 Fellowship Rd, Mount Laurel, NJ 08054-3404
Phone Number:
Location: United States > New Jersey > Mount Laurel
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Mount Laurel
#1 Green Hotel in Mount Laurel
#3 Business Hotel in Mount Laurel
Price Range: $125 - $208 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — DoubleTree Suites by Hilton Hotel Mt. Laurel 3*
Number of rooms: 204
Official Description (provided by the hotel):
The DoubleTree Suites by Hilton Hotel in Mt. Laurel, NJ is located near Philadelphia's corporate corridor (reach downtown Philadelphia in less than thirty minutes). Our all-suite hotel (accessible rooms available) is close to corporations including: BAE Systems, Bank of America, IBM, and General Electric. Enjoy your stay at our beautifully-landscaped hotel as you listen to the sound of waterfalls in our courtyard. Sit down for dinner at our on-site restaurant, Redz Restaurant (for breakfast, lunch or dinner). Our DoubleTree hotel guests enjoy our all two-room suites with separate living areas, private balconies, microwaves and mini-refrigerators. Enjoy other hotel amenities including, but not limited to: business center with complimentary printing services, fitness room, swimming pool, multi-lingual staff, on-site lounge, room service and our snack shop. We have several meeting rooms and ballroom space available for your next conference or event in the Philadelphia area. Our largest ballroom - the Grand ballroom - accommodates up to 300 people (with our theater-style seating set-up). Parking is free for our guests. ... more   less 
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Also Known As:
Doubletree Guest Suites Mt. Laurel Hotel Mount Laurel
Doubletree Mt Laurel
Doubletree Mount Laurel

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