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DoubleTree Suites by Hilton Hotel Mt. Laurel
Ranked #2 of 28 Hotels in Mount Laurel
Certificate of Excellence
GreenLeadersSilver level
Philadelphia, United States
2 reviews
“Nice Stay”
4 of 5 bubbles Reviewed February 27, 2014

This was a great hotel; the staff was friendly and the rooms were clean. This was our first time staying at this hotel, me and my husband just needed some time away and the stay was great. The breakfast in the morning was nice, I would definitely stay here again!!!

  • Stayed February 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Rhonda W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pennie O, Director of Sales at DoubleTree Suites by Hilton Hotel Mt. Laurel, responded to this review, February 28, 2014
Hello Rhonda,

Thank you so much for taking the time to post your very nice review on Tripadvisor. We are very happy that you selected our property to stay at. I have to agree with you, it is great to deal with friendly people. We sure do have a great staff. I am so happy that you and your husband were able to get away and enjoy yourselves. We sure look forward to seeing you come back and doing that again. Thank you!

Pennie O.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

637 reviews from our community

Traveler rating
    296
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    96
    38
    32
See reviews for
220
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248
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Russian first
  • Any
English first
Cleveland, Ohio
Level Contributor
74 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 bubbles Reviewed February 26, 2014

As always, we start with the positives. The suites themselves are well apportioned, which is what really matters, of course, with a comfortable bed, acceptable living room furniture and two top of the line televisions. The washroom is separate from the sinks ( a minor inconvenience), and the shower, though adequate for persons of height and size, lack sufficiently hot water for those of you who insist on a hot (rather than a warm) shower.

Fundamentally, the room, if a bit overpriced, is fine. There is an indoor pool and spa area which is not central to the facility (only to a certain set of rooms, more on this in a moment). Rooms experience significant noise bleed from both the hallways and the courtyards, so bear that in mind if you are a light sleeper.

Housekeeping is great. Unobtrusive, efficient and good at what they do.

The gym is adequate.

The office, or what passes for one, is unacceptable. It is two PCs and a printer crammed into a closet at the far end of the facility where events are taking place. It lacks even the most rudimentary office supplies. For a hotel that caters to business travelers, this is unacceptable.

Front desk staff is efficient if unenthusiastic. There is a facility that sells basic items for guests at mildly inflated prices, considering.

The property is expansive, meaning that it is not well organized or laid out, and it is easy to get lost in. Though, to their credit, the meeting rooms/banquet facility is well segregated from the guest room areas. I can see parking being an issue on nights where there are events, however.

Room service will simply not answer the phone or return an order when they are too busy. The restaurant is average to below average and overpriced.

On the whole, this is an average property that is slightly above market priced relative to it's immediate area competitors. It looks its age on the outside, though the inside rooms are contemporary. Nothing should stop you form staying here, but it won't wow you either.

  • Stayed December 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank cromartie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pennie O, Director of Sales at DoubleTree Suites by Hilton Hotel Mt. Laurel, responded to this review, February 28, 2014
Valued Guest,

Thank you for taking the time to post your review on Tripadvisor. We appreciate knowing about our guests experience weather they are positive or negative. We try to make each guest experience a great one at our hotel and your satisfaction is important to us. I will be sure to share your comments with all departments involved. Thank you again for your feedback. We sure hope you come back and stay with us again. Thank you!

Pennie O.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delran, United States
2 reviews
5 of 5 bubbles Reviewed February 25, 2014

This hotel is welcoming. The room and pool area were very clean. The restaurant was incredible. the Wait staff and Bartender were very attentive. My wife and I had a great experience at Double Tree Mt. Laurel.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Christopher P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pennie O, Director of Sales at DoubleTree Suites by Hilton Hotel Mt. Laurel, responded to this review, February 28, 2014
Hello Christopher,

Thank you for going on Tripadvisor and giving us a great review. We greatly appreciate it. I am so happy to hear that you and your wife enjoyed your stay. Also glad to hear that you were able to use our beautiful pool and indulge in the great food in our restaurant. We sure hope to see you back again real soon. Thank you!

Pennie O.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lebanon, New Jersey
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed February 20, 2014

Very happy with our choice. It was a "real" suite with two rooms (not just a divider), clean, updated and comfortable. With 2 large screen tvs and the door closed parents and kids could watch what they wanted separately. Kitchenette had mwo and larger mini-fridge but you need to bring your own plate and utensils. That said, the restaurant staff happily supplied us with a plate and silverware for reheating one meal. Overall, staff was helpful and pleasant. Pool is larger than average and surrounded by windows so it doesn't feel confining. Would definitely stay there again!

Room Tip: rooms facing courtyard and away from elevator are quieter
See more room tips
  • Stayed February 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 8lifgr8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pennie O, Director of Sales at DoubleTree Suites by Hilton Hotel Mt. Laurel, responded to this review, February 24, 2014
Valued Guest,

Thank you so much for taking the time to post your very nice review on Tripadvisor. We are very happy that you selected our property to stay at and that you enjoyed your "Suite" experience. We are glad you were able to take advantage of our great pool and lounge area too. We strive to please all of our guests whether they are here for business or pleasure, that’s our goal! We sure hope to see you back sometime real soon. Thank you!

Pennie O.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bordentown, New Jersey
1 review
3 of 5 bubbles Reviewed February 20, 2014

The room was clean and comfortable. Unfortunately we did not have a good experience at the pool. There were 12 boys in the pool, underage,(12 -14) no supervision, when we told the front desk, nothing was done about it, no wifi in the room, i personally would never stay at that location again. Went to relax and enjoy the pool area, did not get to do that...

  • Stayed February 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank 767claudined
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pennie O, Director of Sales at DoubleTree Suites by Hilton Hotel Mt. Laurel, responded to this review, February 24, 2014
Valued Guest,

Thank you so much for taking the time to post your review on Tripadvisor. We are very happy that you selected our property to stay at. However, I am very sorry your experience at our property wasn't up to the usual high standards that we are known for. We try to make each guest experience a great one at our hotel and your satisfaction is important to us. I will be sure to bring your comments to the appropriate people to make sure that these issues are addressed. Thank you again for your feedback and we hope you'll give us another opportunity in the future to make your stay the best it can be. Thanks you!

Pennie O.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed February 18, 2014

I stay allot at this particular Double Tree - the staff are friendly, the rooms clean and spacious. The restaurant is excellent; the morning chef is fast and good while the wait staff are attentive. Any problems I've ever had (which are few) have been handled quickly and efficiently.

  • Stayed February 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Bernita B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pennie O, Director of Sales at DoubleTree Suites by Hilton Hotel Mt. Laurel, responded to this review, February 24, 2014
Hello Bernita,

Thank you so much for taking the time to post your very nice review on Tripadvisor. We are very happy that you keep coming back to our property. We know that there are many options in the area but are very happy that you have selected ours. Our friendly Front Desk staff is always happy to great you with our delicious warm chocolate chip cookie. We look forward to having you stay with us again real soon. Thank you!

Pennie O.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Williamstown, NJ, United States
2 reviews
4 of 5 bubbles Reviewed February 18, 2014

Lovely hotel with clean, comfortable suites. A pleasant citrus fragrance greets you as you arrive and move through spotless hallways. The staff is friendly and prompt. The warm cookie on arrival is always a treat. GG's restaurant serves good food with a cheerful atmosphere and lovely piano bar at night. Abundant breakfast in the morning. Glass-enclosed indoor heated pool, family-friendly. Lots of nice places to read or relax. Public restrooms very clean and cheerful. Generous, comfortable beds - sofa bed in living room area. Two televisions. Nicely attended gardens/outdoor areas.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Donna K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pennie O, Director of Sales at DoubleTree Suites by Hilton Hotel Mt. Laurel, responded to this review, February 24, 2014
Hello Donna,

Thank you so much for taking the time to post your very nice review on Tripadvisor. We are very happy that you selected our property to stay at. We know that there are many options in the area but are very happy that you keep come to ours. Not only do we have friendly staff but as you mentioned there are many other special things we have to offer. We hope to see you back real soon. Thank you!

Pennie O.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree Suites by Hilton Hotel Mt. Laurel

Property: DoubleTree Suites by Hilton Hotel Mt. Laurel
Address: 515 Fellowship Rd, Mount Laurel, NJ 08054-3404
Phone Number:
Location: United States > New Jersey > Mount Laurel
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Mount Laurel
#1 Romantic Hotel in Mount Laurel
#3 Business Hotel in Mount Laurel
Price Range (Based on Average Rates): $$
Hotel Class:3 star — DoubleTree Suites by Hilton Hotel Mt. Laurel 3*
Number of rooms: 204
Official Description (provided by the hotel):
The DoubleTree Suites by Hilton Hotel in Mt. Laurel, NJ is located near Philadelphia's corporate corridor (reach downtown Philadelphia in less than thirty minutes). Our all-suite hotel (accessible rooms available) is close to corporations including: BAE Systems, Bank of America, IBM, and General Electric. Enjoy your stay at our beautifully-landscaped hotel as you listen to the sound of waterfalls in our courtyard. Sit down for dinner at our on-site restaurant, Redz Restaurant (for breakfast, lunch or dinner). Our DoubleTree hotel guests enjoy our all two-room suites with separate living areas, private balconies, microwaves and mini-refrigerators. Enjoy other hotel amenities including, but not limited to: business center with complimentary printing services, fitness room, swimming pool, multi-lingual staff, on-site lounge, room service and our snack shop. We have several meeting rooms and ballroom space available for your next conference or event in the Philadelphia area. Our largest ballroom - the Grand ballroom - accommodates up to 300 people (with our theater-style seating set-up). Parking is free for our guests. ... more   less 
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Also Known As:
Doubletree Guest Suites Mt. Laurel Hotel Mount Laurel
Doubletree Mt Laurel
Doubletree Mount Laurel

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