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Residence Inn Mt. Laurel at Bishop's Gate
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Reviews (205)
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All reviewsfull kitchenusual continental breakfastfree breakfast and eveningcold choicescorporate buildingsclean rooms and facilitiesliving areabasketball courtsectional couchindoor pooltwo bedroom suitegreat bedbusy roadcheck in was a breezesold outfamily vacationfire pit
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Reviewed January 14, 2013

Stayed at a Residence Inn in NJ (Mt Laural) this weekend; only 2nd time staying with MRI (the first time was in Orlando) and as with our first MRI experience we were very impressed, happy and comfortable. Granted we were in the newest wing added to the hotel and it helped that everything was "new" but the ammenities in the room were top notch, the housekeeping was great, the breakfast was good (would have liked to see bacon and sliced white bread for toasting), and the front staff was nice and very helpful. We were in NJ to attend a family funeral and it was made a little easier knowing the welcoming room we were coming back to each evening. The only glitch we found (and this was tolerable) was that it took a very long time for the hot water to come through the pipes and even then it didn't get really hot. I'm sure they are probably still tweeking their system in the new section. We will definitely be trying this establishment out next time we visit family, look forward to having the same experiences and we whole-heartedly recommended it to other family memebers.

Room Tip: Have only stayed once so really do not have opinions on variables.
  • Stayed: January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Chris L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benjamin L, General Manager at Residence Inn Mt. Laurel at Bishop's Gate, responded to this reviewResponded January 15, 2013

We are glad that you enjoyed your stay with us, however the next time you come and see us, we hope it is for better circumstances. We thank you for your feedback.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 6, 2013

My family just returned from our trip to NJ/PA in December. I chose Residence Inn because the two bedroom suite had the second bathroom in it, full kitchen, and hot breakfast in the morning. It also had a good location for going to a wedding in Cinnaminson, NJ and going over to Historic Phila. It was easy to find. The hotel staff was professional, cheerful, very helpful. The little pantry near the front desk was great also. I also consulted trip advisor for advice on hotels in the area. Residence Inn Mt. Laurel at Bishop's Gate had the best reviews and honest. Thanks for helping to make our trip great!

Room Tip: The two bedroom suite was roomy, had a little living room with pull out couch. Perfect.
  • Stayed: December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Pat988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benjamin L, General Manager at Residence Inn Mt. Laurel at Bishop's Gate, responded to this reviewResponded January 7, 2013

We are glad that we were able to live up to our reputation and that you were able to enjoy your stay. Please come back and see us again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 26, 2012

My husband and I stayed one night here on November 23rd. We had a huge room with a fireplace and separate bedroom. The new addition is finished with new rooms but we did not get one of those. However, the room we had was great. The bed was very comfortable and the bathroom sink and countertop had lots of space to put our toiletries. The carpet was a bit worn but that was minor. The WiFi in the room also worked very well. There are no ice machines since the rooms are equipped with refrigerators with an ice maker, however our ice maker was turned off so there was no ice for us.

The breakfast the next morning was very good. There was oatmeal, scrambled and hard boiled eggs, sausage, potatoes, yogurts, make it yourself waffles, cereals, muffins, bagels etc. It was a very good buffet and the new addition to the breakfast room was very nice with lots of seating.

I would definitely recommend this hotel. It is very close to shopping areas and malls too.

Room Tip: There is a whole new section of rooms and everything is brand new - you may want to try one of those.
  • Stayed: November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Lyoder11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benjamin L, General Manager at Residence Inn Mt. Laurel at Bishop's Gate, responded to this reviewResponded December 1, 2012

We are glad that you enjoyed your stay with us. Since opening the new addition it has been in huge demand. Unfortunately since we are a Residence Inn our main business is long term stay, which means rooms may not be available in the addition based upon our checkouts. However, the only difference between the rooms is the decor. Whether you receive a room in the new wing or the existing hotel you can be sure to receive the quality and service standards as set forth by Marriott.

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Reviewed October 25, 2012 via mobile

(Not necessarily an older Residence Inn (RI), but one that's wearing -- if my 1-bedroom suite was representative of others.)

Three-story RI (100+ suites) located by corporate/ business complex with nearby shopping/ restaurants. (Can see eateries from hotel -- across multi-lane road (Rt 38) -- but can't walk across road to access. If you're daring, attempt to dart around speeding cars bowfinger-style.) Need car to safely access eateries, groceries stores, shops.


1-Bedroom, Parking Lot View
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Average space for smaller, 1 bedroom (that's not a corner suite): spacious for 1, comfortable for 2 or 3, cozy for 4.

• Kitchenette has stove if you'd like to cook -- not just reheat in microwave. (Even if you don't use cook top, nice having extra space/ countertop to spread out.)

• Large kitchen sink, but slow draining; no garbage disposal. (One of the few RIs (I've stayed at) without garbage disposals. After running dishwasher (fully loaded) sometimes sink drains quicker.)

• Separate kitchen table & desk; enough outlets for electronic gadgets.

• Free internet/WiFi. (No hardwire connection, but wireless strong/ stable.)

• 40+ channels analog TV stations; okay reception. No HD & average image quality LCD. Can precisely aim swivel TV wherever you're located in room: desk, table, sofa, kitchenette.

• Quiet room considering proximity to roads (Rt. 38, I-295, NJ Turnpike); faintly heard trucks on rare occasion. (Nothing bothersome/ distracting.)

• Quieter dishwasher (not a roaring loud one), quiet door close (not typical, loud, heavy slam of many RIs).

• Goldilocks-perfect king bed -- not too hard, not too soft -- just right. (Bedroom door opens a few inches from foot of bed -- too tight.)

• Got a kick out of room door's eyehole/ peephole "cover," which I'd not seen at any RI before. 
 

Niceties & Not So Niceties
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• Guest Laundry (2nd floor): 3 washers ($1.50), 6 dryers ($1.50). (Leftmost washer demanded & gobbled an extra quarter & wouldn't return it even after pressing silver button. Wonky washer lid; "close lid" message scrolled by, but lid eventually closed properly after cajoling. Bottom, middle dryer on hottest setting didn't completely dry small load of clothes; hang-dried damp items. (Not fatal quirks, just annoyances.) 

• First-floor exercise/ fitness room: elliptical, 2 treadmills, bicycle -- with built-in TV screens. Also weight equipment & towels, wipes, water provided. (If you want to exercise during wash & dry cycles, go between 2nd-floor laundry & 1st-floor exercise room -- part of workout.)

• Computers & printer (in gatehouse seated area) to print documents & boarding passes.

• Free self-parking; no problem finding open spot.

• After work/ dinner walking area by corporate/ business complex: quiet, pleasant. On foot at "Residence Inn" sign at entry, take right on Sunburst Lane & left onto Bishops Gate Blvd.. Walk on grass area (off street) & you'll see paved walkway. As you progress, see broad sidewalk (along trees) & continue safely on sidewalk by car park, view landscaping & corporate buildings.


Petty Annoyances
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• Small drinking glasses (juice-glass size) & small, ice-cream-scoop-size cereal bowl. (Can use coffee mugs or gatehouse coffee cups as drinking glasses.)

• Slowish elevator with a squeak, going up & down 3 floors only -- no problem using steps.

• Maybe just my room: wall dings, splashes, faint carpet stains/ pulls/ separating seams -- general wear & tear. (Just heavily trafficked, wearing room that's seen lots of comings & goings. Doesn't affect functionality -- just lacks eye appeal.)

• Toilet seat wobble; don't fall in. Also, sometimes need to hold down toilet handle (for additional time) to enable toilet to fully flush.

• Sketchy functioning icemaker in freezer; made a few ice cubes 1st couple days, then self-corrected. Refrigerator was tepid (at highest setting 9); "11" was needed. Fridge also appeared to self-correct same time as freezer.

• Heavily stained ironing board cover needed replacing. (Lack of attention to details/ maintenance makes you wonder if rooms/ appliances are checked before guests arrive.)

• Hint of mildew on tub/ shower & a bit of new caulking needed along wall seams. (Not lethal problems; just would be nice if better condition.)

• Hallway heat on; thermostat read 77 degrees F (25 C) -- even 79 F (26 C) at times. Room was equally warm; needed to turn on (& keep on) air conditioner to make room habitable temperature. (AC can be loud but you become inured to it after a while; cold air from ac vent blows directly on bed.)

• Saw only 2 weary luggage carts/ trolleys (tilted wheel on 1).

Nothing earth shattering, just accumulation of petty irritations surface & put you off hotel. (Reflects poorly on RI brand, which range from poor to outstanding; you just don't know where on spectrum the RI you've booked is going to fall.)


Free Hot & Cold Breakfast
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(6:30am-9:30am on Mon.-Fri.; 7am-10am on Sat., Sun.)

• Standard, hot & cold RI fare with some variety. Limited rotation of hot items -- mostly eggs, sausage patty/ ham, potato. (More alternating of hot options (breakfast wraps, egg sandwiches on whole grain English muffins, sausage hash, etc.) would be much appreciated if you're repeat/ long-term visitor.)

• Best "real" whole grain bread. (This is only 2nd RI I've visited that serves this bread. Wish *every* RI would serve it as standard.)

• Served same type of unripened honeydew melon most mornings. (Many/ all RIs put out same unripened, cut honeydew. Partially edible -- some too hard to chew.) Sometimes had sliced pineapple/ cantaloupe -- as at other RIs.

• No plain yoghurt -- just sweetened/ sugary ones. Only saw yoghurt parfait (granola, blueberry) twice; but, did have much-appreciated boiled eggs every day. (Additional "wished for" healthy choices: plain, unsweetened Greek yoghurt & greater assortment of fruit -- preferably, ripe, in-season fruit.)

• Depleted items replenished. Comfortable dining area – enough seating. (Can grab items to go (bagel, banana,..) if pressed for time & need to eat on the go.)


Free Full Dinner
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(6pm-7:30pm; Mon., Wed, & alternating Tue.)

Depending which week you arrive, you'll either have a meal 3 days per week (Mon, Tue, Wed.), or 2 days per week (Mon., Wed.).

• Standard RI evening fare: lasagna (vegetable, meat), chicken fingers, etc. 

• Typical hamburger/ hotdog Wednesdays, but excellent *pickles* (round, light-green slices); doesn't appear to be typical, out-of-jar pickles. (Pickles & real whole grain bread -- make up for shortcomings; make entire stay worthwhile. Wish *all* RIs would serve those pickles.)

• Salad (iceburg lettuce with shredded carrot, cabbage) for each meal with choice of dressings. (No tomato, cuke, peppers, etc..)

• Sodas & lemonade for drinks. Cookies, chocolate kisses, & colourful hard candy as dessert.


Nearby Groceries/ Eateries
------------------------------------
For evenings when RI isn’t serving meals or if you’ve time/ inclination to prepare meals in your furnished kitchenette, drive to nearby groceries:

• Target --  in shopping plaza on Centerton Rd., a 10-min. drive. Costco & restaurants also in plaza.

• Wegmans -- in same Centerton shopping plaza as Target. (Upscale/ pricey food haven with abundant variety of cooked meals & excellent salads -- can be less costly alternative to restaurants.)

• Eateries on Dearborn Circle (a 5-min. drive): Indian ("Monsoon" -- pricey but quality takeout), Thai, Mexican, Ruby Tuesday. (Request restaurant list from helpful front desk for takeout (or dine in) on the 4-5 days a week that RI isn't serving dinner. Plenty of diversity to suit various palates & budgets.)


Approx. D R I V E  Time (depending on traffic)
--------------------------------
• 1.5 hrs (70 mi./ 113 km) to Newark Airport (EWR).

• 45 min. (28 mi./ 45 km) to Philadelphia International Airport (PHL).

• 35 min. (20 mi./ 32 km) to Center City/ Downtown Philadelphia.

• 10 min. (2 mi./ 3 km) to Centerton Square Shopping Mall (Target, Wegmans, Costco, eateries).

• 5 min. (0.5 mi/ 0.8 km) to Dearborn Circle eateries/ shopping. (Can see across from Rt. 38, but cannot safely walk across 38 to get there -- need vehicle.)

• -5 min. to Rt. 38, I-295, NJ Turnpike (convenient location)

Driving in the area can be problematic if you're unfamiliar with no-left-turn rule, which can derail direct navigation -- causing you to drive unnecessarily out of your way until you can find a safe turnaround point (locals call "jug handles"). (At times, GPS is rendered useless, because of these forbidden turns; with familiarity, you learn your way around. Allow extra travel time initially.)


Would Prefer Newer Suites;
Older Suites a Reliable Backup
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Wearing, yet solid, mid-level RI -- not high-end, not low end. (The room/ area (I experienced) could do with update/ maintenance.) Accumulation of petty annoyances may irk you after awhile or may not faze you at all.

Overall, comfortable enough for short or long stays whether traveling with family, as a couple, or alone on business. (Not a holiday destination, but solid suites, meals, services.)

I'd easily return to older suites if updated; but, in current condition, would seek better accommodations. (If none available, would return to this RI as default "known quantity.")

New section of hotel (farthest from gatehouse) is in-process. Once completed, if you can get a suite there, do. (Didn't hear any sounds from new section as it was being worked on; so if you're in older area, you may not hear a peep.)

  • Stayed: September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
7  Thank gnomemoss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benjamin L, General Manager at Residence Inn Mt. Laurel at Bishop's Gate, responded to this reviewResponded December 1, 2012

I apologize for not responding sooner to this review. Thank you for your in depth review of our property. We have since opened the new addition and it has been a huge success. We look forward to future reviews.

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Reviewed September 13, 2012

Stayed here with family on a recent Saturday night. The addition to the hotel looks to be nearly complete. Since we were there on a weekend there wasn't any construction going on. When we arrived, there was only one person working at the desk so check-in was a little slow with other people in line and the man having to answer phones at the same time. There appeared to be a wedding going on at the hotel that day so it was pretty busy.
Rooms are huge. Ours was pretty warm when we got there (temp was set at 74) but we kicked the themostat down and it cooled quickly. One bonus is that the vent is right over the bed so it kept it nice and cool for sleeping. Breakfast in the morning is pretty decent. The hotel is very convenient to I-295.

  • Stayed: September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank bostonluke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benjamin L, General Manager at Residence Inn Mt. Laurel at Bishop's Gate, responded to this reviewResponded September 14, 2012

We are glad that you liked your room and enjoyed your stay. We look forward to seeing you again once the new rooms are completed.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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