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“Very Rude Staff”

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Staybridge Suites Philadelphia - Mt Laurel
Ranked #9 of 28 Hotels in Mount Laurel
Certificate of Excellence
GreenLeadersBronze level
A TripAdvisor Member
“Very Rude Staff”
Reviewed April 29, 2005

My boyfriend was in a car accident in front of this hotel. When he went in to use the phone, the staff was very rude and told him he was not allowed. When I arrived almost an hour later, because he had to walk to a payphone, I went in to ask why, when someone has been in an accident, why they couldn't use the phone. I was then told the same thing, he wasn't a registered guest therefore he couldn't use the phone. I then said, "But he was in a car accident, and you still wouldn't let him use the phone?" At this point the two girls didn't say anything, and then the one turned and went into another room, and I was completely ignored. I couldn't believe they could be so rude. You would think someone who worked in customer service would have a little more compassion, even if it was fake.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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469 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (95)
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English first
Southend, UK.
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed February 27, 2005

All I can say is Wow! This place is incredible for the price. I stayed for one night with a friend to see a music concert. We stayed in a massive 2 bedroom suite. One bedroom had a king size bed and the other had a queen size bed. Each bedroom had its own on-suite full private bathroom and a large TV.

The rooms were spacious - Although we did have a few problems with getting the heating system to work- It did not seem to work when we arrived, but worked fine the morning before we left.

In the main dining area was a kitchen and another massive TV with a DVD Player!

Hotel brekfast buffet was great! I loved the Waffle Making Machine!

Plenty of free parking too!

Helpful?
11 Thank StarshipUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Staybridge Suites Philadelphia - Mt Laurel

Property: Staybridge Suites Philadelphia - Mt Laurel
Address: 4115 Church Rd, Mount Laurel, NJ 08054-2220
Phone Number:
Location: United States > New Jersey > Mount Laurel
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Mount Laurel
#3 Green Hotel in Mount Laurel
#3 Family Hotel in Mount Laurel
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Staybridge Suites Philadelphia - Mt Laurel 3*
Number of rooms: 99
Official Description (provided by the hotel):
It's easy to make yourself at home when you stay in an apartment-style, extended stay suite. Staybridge Suites Philadelphia - Mount Laurel hotel's location near Philadelphia, PA creates stress-free travel to that city's attractions. You can spend less time in traffic and more time exploring bustling Center City and Independence National Historical Park thanks to the hotel's location near Philadelphia, PA. If you want to go shopping, Cherry Hill Mall, less than 10 minutes away, features a large selection of well-known stores and great dining establishments. Whether a project, training or relocation brings you to Mount Laurel, NJ, the hotel's staff makes you feel at home. Stay fit with a basketball or volleyball game, swim in an indoor, heated pool and jog in the Fitness Center. We even provide guests with a free guest laundry facility. Take advantage of our pet friendly hotel's affordable rates and reserve your Mt. Laurel suite today. ... more   less 
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Also Known As:
Staybridge Suites Philadelphia - Mt Laurel Hotel Mount Laurel
Staybridge Suites Mount Laurel

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