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“Outdated but clean. Great for business travel” 3 of 5 bubbles
Review of TownePlace Suites Mt. Laurel

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TownePlace Suites Mt. Laurel
Ranked #19 of 28 Hotels in Mount Laurel
Pittsfield, Massachusetts
2 reviews
“Outdated but clean. Great for business travel”
3 of 5 bubbles Reviewed January 16, 2012

After being informed by my employer that I would be on business travel to the Mt. Laurel area for 6 Months, I knew I had some work cut out for me in finding a good hotel that I would be able to handle for that period of time. Some of my co-workers have been on travel in the area and they recommended this hotel over the Residence Inn. I was told that the residence in was fairly new, however, was extremely unclean.

With that in mind I went ahead and booked the Towneplace Suites for a month of my 6 month stay, just in-case I would want to switch to a different hotel down the road. The exterior of the hotel makes it look very modern, and clean. Upon entering the building I began to understand why people said the hotel is outdated, which it definitely is. The lobby is very small, but what more do you need for an EXTENDED stay hotel? The staff was very personable, and even told me about the weekly raffles they do for Marriott rewards points. Being the winter, they have a raffle where you chose one out of two NBAl teams playing that night. If you choose the winning team, you receive 500 bonus Marriott points!

The door between the lobby hotel rooms sounded like one in a secured building / jail. You needed to use your key to enter this part of the building. Although this might have lead some people to question the location of the hotel, I liked it because it definitely made me feel safe. Going up to my room on the 3rd floor (of 3 floors) via the old creaky elevator, you could really start to see the age of the hotel by the style of carpet and wallpaper.

When I arrived at my room, I was pleasantly surprised at how clean it was. The kitchen, bathroom, sofa, and bed all looked to be kept up well! The sofa was located at the foot of the bed, and would NOT be good for a family with children as stated in other posts, but for my short term business travel needs it was perfect. The bed was comfortable, couch was hard but clean, and the kitchen had all of the supplies one would need to cook dinner for 1 or 2. The room also had a table, which being on business travel I used more for a desk than anything, and a fairly good sized closet.

The TV is in somewhat of a weird spot, but you can easily make it work so that you can see the TV from the table (desk), sofa, and bed, with a small turn of its stand. Since I was staying in the hotel for an extended period of time, I wanted to be able to watch netflix so I brought along my PS3. Go to find out, that these are very special hospitality flat screen TVs where you can hook up devices to their inputs, but will not be able to change the input on the TV to view them. They only give you a comcast remote, and the TV has no buttons on it to change these settings. (I looked for a universal remote, and have not been able to get one to work).

Another downside was the speed of the internet. My god was it one of the slowest I have ever used. They have a wired hookup in the room, and have wireless throughout. One of the most annoying things was that you had to renew your internet connection, agreeing to terms and conditions, every 24 hrs.

Overall this hotel had everything I needed and served its purpose. The hotel was only $57 a night, so for that rate it has gone WAY past what it had to do. The hotel was clean and had enough amenities to get by for 6 months.

Room Tip: I have herd from multiple people that the rooms in where are more than one bedroom are not very clea...
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  • Stayed January 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Matt G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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94 reviews from our community

Traveler rating
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    25
    13
    6
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42
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
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English first
Birmingham, Alabama
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed January 3, 2012

Stayed here a few nights over Holiday. Our room was never cleaned, house keeping only changed the trash gave us couple towels and went on for the day. We ask the front desk why hasnt, and when our room could be cleaned and the first person at the desk which was a girl got defensive stating that's all they are supposed to do....???? We said hello isnt this owned by the Marriott? We showed her pictures of the room how the bed wasnt made up, nothing was cleaned in the bathrooms, so she shrugged her sholders and she said she was going to inform her manager the next morning. So now we are at the check out on the last day, she is there with her manager, at the time i didnt even want to argue and complain especially after the way we have been treated, she nor her manager apoligized for our inconvienience at the stay of this hotel...Find another hotel, i would had rather stayed at the Red Roof INN around the corner

Room Tip: Customer Service is Very Poor
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  • Stayed December 2011, traveled with friends
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank JTBuck1911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Princeton, New Jersey
Level Contributor
59 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed January 2, 2012

Stayed while visiting Philadelphia area for New Years. Property is older, but maintained well. Staff is very friendly and outgoing. Suites were clean and in good shape. Good location near
I-295 and NJ Turnpike entrance, but quiet.

  • Stayed January 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Brian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Jersey & Delaware
Level Contributor
43 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed December 28, 2011

We booked a standard suite for 2 Christmas Eve and Christmas night while in town visiting familly. I agree that the lobby was unlike any other Marriott in that it looked like a small office with some snacks on the wall. However, the staff was courteous.

My husband was concerned that the people staying in the building across from ours looked a bit sketchy, but they didn't create any problems. I was concerned that the door leading into our building was not locked when we arrived and was able to be entered without a key card. It was locked by the evening though.

The room itself was average, but served the purpose. I received one free night after cashing in my Marriott rewards points so it was well worth it to get 2 nights for the price of 1. The room itself was a bit dated. The internet was still wired, the sofa was hard and the bed - at first comfortable, but was too soft and aches in the morning.

I was very impressed with the kitchen. It was fully equipped with everything I needed to cook what I was brining to my family's on Christmas. The only drawback was that the oven only contained 1 rack, which doubled my baking time.

I would compare TownePlace Suites to a Super 8. Nothing fancy, but was comfortable enough for a couple of nights on a budget.

  • Stayed December 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank south_jerseygirl79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maryland
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed September 12, 2011

We stayed here for one night recently after a family party. We had a 2 bedroom suite, with 2 queen beds and a pull-out in the living room. The kitchen was nice, but we did not have a chance to use it since we stayed only one night. The rate was really good and the minimal continental breakfast was sufficient for our teenagers to have a little something in the morning. The employees were nice and helpful. Everything was clean and pleasant.

  • Stayed July 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank kath1210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frederick, Maryland
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 bubbles Reviewed September 12, 2011

I can't believe this is a Marriott. When we arrived, some folks were loitering and smoking or drinking near the entrance. When we went in, instead of a nice, bright lobby, I felt like it was a make-shift convenience store with a make-shift check-in. I almost turned away. But we went to check out the two-bedroom "suite." We went in to see the dingiest couch in the living room space, that I have seen since college. It looked like something a few frat boys would have picked up off the side of the road and put in their living room. Mustard yellow with dirt all over! And that was a sleeper sofa! Cringe! The shade of the floor lamp was ripped, and food was left in the cabinets from previous guests. The saving grace was that the beds were actually clean, as was the bathroom for the most part (the sink clogged fairly quickly after turning it on). There were cobwebs over the bedside lamp in our bedroom. The rug in the whole unit was awful and dirty. We made sure not to put our bare feet on it. No one sat on the couch and we wiped down the chairs at the table before sitting there. Ugh. The worst hotel I've stayed in.

  • Stayed September 2011, traveled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank kallanach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed November 3, 2010

I stayed here for business in the area but drove out to Philly every afternoon for sightseeing. It is a convenient 10 or so miles - at the most 20 minutes leaving around 2 pm and returning around 6 pm. It is a old hotel and has old doors and old furniture but everything else has been redone. Fresh paint, recent enough carpets, newer light fixtures, linens, tapestries, mattress was comfy and newer, etc. It has an old fashioned tv (ie not flat screen) but the picture was fine. Everything was clean, maid service did a good job, front desk was friendly. The breakfast left a lot to be desired and isn't as good as other TownePlace Suites that I've stayed at but you are in New Jersey - you should be going out for delicious bagels anyway. If you can get a better deal here than the other surrounding Marriott properties, just stay here. I didn't use the pool here but I wouldn't get that excited, it is old but if you are looking for pool facilities you should be staying somewhere a lot nicer anyway. And there are two buildings but once you check in if you have to stay in the other building, there really is little need to go back to the other building unless you want to use the computer, fitness center or get the continental breakfast.

  • Stayed November 2010, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank SFCrabette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about TownePlace Suites Mt. Laurel

Property: TownePlace Suites Mt. Laurel
Address: 450 Century Parkway, Mount Laurel, NJ 08054
Phone Number:
Location: United States > New Jersey > Mount Laurel
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #19 of 28 Hotels in Mount Laurel
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — TownePlace Suites Mt. Laurel 2.5*
Number of rooms: 95
Reservation Options:
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Also Known As:
Towneplace Suites Mt. Laurel Hotel Mount Laurel

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