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“Nice”

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Hilton Garden Inn Mt. Laurel
Ranked #4 of 28 Hotels in Mount Laurel
Stonington, Connecticut
Level Contributor
85 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Nice”
4 of 5 bubbles Reviewed January 12, 2014

There are a number of business hotels within a mile or two of the Garden Inn but this is worthwhile to consider. Its at a nice quiet location and its close th some of the local offices. As with any of the area hotels its not close to any local attractions but its fairly convenient to the turnpike and a number of chain restaurants that are within a short drive. ( This is south Jersey... you don't walk anywhere). I would strongly not reccommend the Crackerbarrel which is within walking distance as it was pretty awful.

The lobby bar is friendly and small and as a Hilton property there are no surprises.
My only real complaint was that there was little parking in front and unless you have checked in and have a key you can't get in through the back.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dennis u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff B, General Manager at Hilton Garden Inn Mt. Laurel, responded to this review, January 20, 2014
Dear Denie U -

Thank you for your review. We are glad you enjoyed your stay with us! I’m sorry about the Cracker Barrel, they usually get good reviews. I can certainly understand how the majority of the parking in the rear can be an inconvenience. We have a porte-cochere in the front of the hotel for all guests arriving to park so that we can process their registration. This way you can get your keys and decide which area of the parking lot works best for you based on room location. We know our parking set-up is a little different than most hotels, so thank you for your patience and your feedback! Looking forward to seeing you again soon!

Gratefully,

Jeff Barnes
General Manager
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640 reviews from our community

Traveler rating
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See reviews for
231
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Swedish first
  • Any
English first
Bridgetown, Barbados
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 7, 2014

We spent our first anniversary here and we are so glad we did. Great loaction, great facilites and VERY helpful, pleasant and friendly staff members. Breakfast was awesome, spacious parking facilities, comfortable room, lovely bathroom. The only thing I would complain about was the "on again, off again" internet but who has time for the internet on your anniversary ;)

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DoubleM2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff B, General Manager at Hilton Garden Inn Mt. Laurel, responded to this review, January 20, 2014
Dear DoubleM2012 -

Thank you so much for the great feedback and congratulations on your first anniversary! We are honored you allowed us to be your choice of lodging for such a special occasion! We are checking our internet access points and ensuring they are all working to full capacity. We hope to be a part of your future anniversaries to come!

Sincerely,

Jeff Barnes
General Manager
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Leesburg, United States
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed January 6, 2014

This is a nice hotel with all of the necessary facilities. The beds are consistently comfortable and very clean. This was our 2nd stay and both were excellent. This hotel is easy to find and the staff was wonderful.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Vincent B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff B, General Manager at Hilton Garden Inn Mt. Laurel, responded to this review, January 20, 2014
Greetings Vincent B -

We truly appreciate your feedback and I know the staff will love to hear your kind comments! We understand the “people factor” makes such a big difference when choosing a hotel these days. Please let us know when you will be traveling to the Mt. Laurel area again so we can secure your reservations for you!

Sincerely,

Jeff Barnes
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chelmsford, United States
1 review
5 of 5 bubbles Reviewed January 2, 2014

The stay was very pleasant and convenient in every aspect. The price was reasonable and the accommodations were quite nice. It would be easy to stay here again and I probably will. I have nothing more to say and I ann simply trying to manage the 200 character requirement which I find questionable in its requirement.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Tara Elaine D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff B, General Manager at Hilton Garden Inn Mt. Laurel, responded to this review, January 20, 2014
Hello Tara Elaine D -

Thank you for the excellent review. Your feedback is both helpful and a great source of positive reinforcement for our team! We look forward to your next visit with us and we hope it will be sooner than later!

Sincerely

Jeff Barnes
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsfield, United States
1 review
5 of 5 bubbles Reviewed January 2, 2014

Rooms were clean and well kept. Everyone was helpful and very friendly. I would say if your need a place to stay this is the hotel.. Room service Pool/Hot tub Fitness center in house restaurant /bar Clean room Fresh towels EXCELLENT

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Lisa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff B, General Manager at Hilton Garden Inn Mt. Laurel, responded to this review, January 20, 2014
Dear Lisa H -

Thank you for the “Excellent” review! Seeing that our commitment to the guests is working is very important to us. We want all of our travelers to have a similar experience and we truly appreciate you sharing your feedback with us and our other travelers!

Sincerely,

Jeff Barnes
General Manager
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Orlando, United States
1 review
5 of 5 bubbles Reviewed January 1, 2014

This hotel is an excellent value, handy to everything, and spotlessly clean. We spent 3 nights here and slept great! The fitness room is outstanding. Staff is helpful, friendly, and accommodating. I love the adjustable bed/mattress as well. We will definitely stay here next time we are in the area. Good value for the price.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jackie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff B, General Manager at Hilton Garden Inn Mt. Laurel, responded to this review, January 20, 2014
Hello Jackie B -

Thank you for the outstanding review! Being spotlessly clean is a must for us. Friendly staff, great facilities and location are important for sure, but without cleanliness, what’s the point, right? Cleanliness definitely ranks up top with taking care of the guest! Thank you again and come back to see us soon!

Gratefully,

Jeff Barnes
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saratoga Springs, New York
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed December 29, 2013

I stayed one night at the HGI and enjoyed our short stay. The hotel was very clean, staff was helpful, and it was quiet. My only concern was the quality of the beds. They were not very comfortable as I found them unusually firm but more annoying was that the mattress cratered in the center making it difficult to sleep on one side of the bed. The mattress is in need of replacement.

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rich_A_NY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff B, General Manager at Hilton Garden Inn Mt. Laurel, responded to this review, January 20, 2014
Hello Rich_A_NY -

Thank you for helpful feedback. Our beds actually don’t have mattresses. We have a layer of foam that is combined will air baffles. I can certainly understand why it may have been uncomfortable. All of our beds have adjustable dials on both sides of the bed. This allows one side to be more or less firm than the other side of the bed in case the person you are sharing the bed with has a different preference in how soft or firm the bed is. It sounds as though there may have been a strong “soft-setting” on one side and a strong “firm-setting” on the other side. Whether it was intentional or not, I apologize that you found it uncomfortable. Our staff is required to ensure all beds are adjusted to the “neutral” dial position once a guest checks out and before a new guest checks in. I will reiterate to staff how important it is to ensure that is being done. Please contact me, jeff.barnes@hilton.com or my Assistant General Manager, jodi.rosen@hilton.com, the next time your travels bring you the Mt. Laurel area so we may see to your accommodations personally.

Sincerely,

Jeff Barnes
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Mt. Laurel

Property: Hilton Garden Inn Mt. Laurel
Address: 4000 Atrium Way, Mount Laurel, NJ 08054-3916
Phone Number:
Location: United States > New Jersey > Mount Laurel
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 28 Hotels in Mount Laurel
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Mt. Laurel 3*
Number of rooms: 140
Official Description (provided by the hotel):
The Hilton Garden Inn - Mt. Laurel is the newest and most impressive hotel in Southern New Jersey. With easy access to Philadelphia and the Jersey Shore, we are committed to providing not only clean, state of the art accommodations, but friendly, efficient staff and a true dedication to the hospitality experience you deserve. ... more   less 
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