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“First timer in an Aloft”
Review of Aloft Mount Laurel

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Aloft Mount Laurel
Ranked #10 of 28 Hotels in Mount Laurel
Overland Park, Kansas, United States
Level Contributor
41 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“First timer in an Aloft”
Reviewed May 27, 2013

Loved my first stay at an Aloft hotel. Hotel was very modern and very clean. The room was much larger than I anticipated. The only downside was the dark bathroom area in the shower. I also did not expect to have the shampoo and bath gel on the wall in mounted containers. I missed having conditioner separate. The breakfast was interesting...like fast food. Not up my alley at all. All in all it was a good stay.

  • Stayed May 2013, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank JuliMcG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teresa N, Social Media Manager at Aloft Mount Laurel, responded to this review, May 29, 2013
Welcome to the Aloft! I'm glad you enjoyed your first stay with us. I surprised to hear you missed out the tiny bath amenities! The reason we put our shampoo and conditioner in dispensers on the wall is to cut down on the waste and plastic recycling. Breakfast in our re:fuel area is grab-n-go. I'm sorry there wasn't anything there to your liking. The front desk has a list of great area restaurants for dine-in experiences, or you could swing by Starbucks next door to grab something for breakfast as well. Overall, we're happy you had a great first stay, we're looking forward to many more!
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377 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (72)
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English first
Pompano Beach, FL
Level Contributor
91 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed May 23, 2013

this was my second stay at ALoft in 6 months we liked it so much the first time that we decided to stay there again when visiting NJ for a wedding. We love this hotel for the vibe and amenities and the location. This time around it was not all smooth sailing as twice during our 3 day stay the elevators both were not working and we were on the 6th floor. I usually am not one to complain but being dressed in formal wear and having to trudge down 12 flights of stairs was just not acceptable. The second day of our stay our room was also never cleaned and we had not opted for their green program. Upon checking out I did mention when asked how my stay was by the receptionist and I did mention my issues with the elevator not working and his remedy was our taking a free beverage from the snack shop ..... imagine my disdain you inconvenienced me more than once for the weekend and your remedy was a free coffee. The ball was seriously dropped here. Other than that and even with the inconvenience we will stay at ALoft again as we love the hotel.....

Room Tip: get on the higher floors and stay away from the elevators
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SeanM7303
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teresa N, Social Media Manager at Aloft Mount Laurel, responded to this review, May 31, 2013
Dear SeanM7303, I cannot begin to apologize enough for the inconveniences you experienced over the course of the weekend while you were staying with us. Guest satisfaction is one of our highest priorities as well as the safety of our guests. For our guest's security, the elevators had to be shut down until they were properly maintenanced to ensure that any and all issues were taken care of before they were put back into operation. Unfortunately, the timing was not perfect and we take complete responsibility for that. We sincerely hope that on your next stay we are able to pick the ball up where it was dropped and make your stay a great one.
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Jmagg79
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed May 20, 2013

Loved they décor of this hotel. Trendy. Check in was smooth, the room was decent size. Very clean. We had a few drinks at the bar later that night. The bar and lounge is nice to hang out in. The room it's self was trendy. You could here music from the ballroom playing till about midnight so if you go to bed early this might be an issue. Maybe if you could get a room on the opposite side of the club/ballroom. We did not do breakfast, but for a small fee you can get a bagel or a hot breakfast sandwich. There is a Starbucks right next to it, so we went their instead. Over all it was a pleasant stay. I would stay here again if I was in the area.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jmagg79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teresa N, Social Media Manager at Aloft Mount Laurel, responded to this review, May 29, 2013
First and foremost, l would like to apologize for the event in the ballroom that disturbed you. I'm glad that in lieu of the music, your stay was not only pleasant but enjoyable! I'm happy you had a chance to experience our W XYZ Bar and trendy atmosphere, but overall, I'm anticipating your next stay with us so that we can surely impress you!
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1 review
Reviewed May 15, 2013

From the moment we arrived we were greeted and treated with top quality service. Tishante was especially attentive to ensure that our stay was pleasurable, as a result, we will defiantly return to Aloft in Mt. Laurel during our next visit to the area.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gkgem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teresa N, Social Media Manager at Aloft Mount Laurel, responded to this review, May 29, 2013
I'm pleased that you had a super sassy stay at the Aloft Mount Laurel and I'm excited to share your kind comments with Tishante. She is a great asset to our talent team. I'm extremely proud that the service she exudes impressed you.
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RRS723
2 reviews
Reviewed May 14, 2013

I stay at the Aloft every week for business and I absolutely love it. The staff there is extremely nice, accommodating and personal Tishante, in particular, makes each morning so seamless. She is smiling, helpful and always starts the day off right! I enjoy my time at the Aloft and really appreciate all that the staff does to make it a pleasurable stay. Thank you, Tishante!

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RRS723
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teresa N, Social Media Manager at Aloft Mount Laurel, responded to this review, May 29, 2013
It's always great to hear when a guest has had a fantastic stay and even better when we see that a staff member has gone above and beyond to make sure it happened. Tishante is a great member of the front desk talent team and I will personally make sure she not only reads the review but gets a firm congratulations from management and the rest of the front desk team. We hope your next stay is just as fantastic if not more. Best wishes for safe and sassy travels.
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Morris Plains, New Jersey
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 12, 2013

Stayed here with the girlfriend one night. It is a modern style hotel which is obviously geared towards a younger crowd. Was the middle of the week and there was loud karaoke in the lobby bar late into the evening. Its a fun place but if you are looking to relax here, I'd go with another hotel. The rooms were neat, nice design with a fridge in the room. Remember, its modern. So different then a traditional hotel. Two gripes, you can only get ice downstairs in the lobby. And the pool area doesn't have a hot tub. How are you going to have a fun, hip hotel without a hot tub in the pool area?? Other then that, everyone was friendly, the rooms were clean and its not far from Philadelphia.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tacoma01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teresa N, Social Media Manager at Aloft Mount Laurel, responded to this review, May 14, 2013
What a sweet boyfriend you are to treat your girlfriend to a night away! We hope she enjoyed it! Aloft Hotels are funky spaces that are open to possibilities for entertaining. The W xyz Bar at Aloft Mount Laurel hosts live music and events most nights of the week. I'm sorry that the karaoke crowd was little too loud for you, but I am happy to hear that you did enjoy our location to Center City Philadelphia, our loft-inspired guestrooms, and the Splash indoor pool...minus a hot tub. I hope we will see you both again, whether you're exploring Philadelphia or visiting for another quick and romantic overnight stay!
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On the road again
Level Contributor
1,120 reviews
119 hotel reviews
common_n_hotel_reviews_1bd8 388 helpful votes
Reviewed May 8, 2013

Platinum guest been coming here 4 years and since new this hotel is getting rundown. The quality of staffing is low, seems unmotivated to do a good job. The bar and music are not conducive to a business hotel as a loud karaoke party going on Weds night is not what a tired person like me wants to face in the lobby on arrival. I will not return again.

Room Tip: Bypass this hotel as better choices exist, this has become a party hotel.
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DoctorVonCueBall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teresa N, Social Media Manager at Aloft Mount Laurel, responded to this review, May 10, 2013
Thank you for your comments, we always learn from our guests' point of views. Thank you for your continued business and for your feedback. From recent reviews, our staff has been reviewed well, I am sorry you did not receive the level of service you expected. I understand that the W xyz Bar has evolved since you first started staying with us. It is a South Jersey hotspot! We're very excited to be hosting a larger a bar scene and am sorry to see you go because of that. We will absolutely take your comments into consideration, we sincerely appreciate your review.
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Additional Information about Aloft Mount Laurel

Property: Aloft Mount Laurel
Address: 558 Fellowship Rd, Mount Laurel, NJ 08054-3444
Phone Number:
Location: United States > New Jersey > Mount Laurel
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Mount Laurel
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Aloft Mount Laurel 3*
Number of rooms: 150
Official Description (provided by the hotel):
Aloft Mount Laurel is 25 minutes from Philadelphia and 1 hour from Atlantic City. Our hotel has w xyz(SM) bar; re:fuel by Aloft(SM), our 24/7 pantry; and re:mix(SM) lounge; and free wifi ... more   less 
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Also Known As:
Aloft Mount Laurel Hotel Mount Laurel

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