My wife and I decided to bring her parents here for dinner one night to catch up and have a relaxing evening out. The night started off well and the servers were very attentive, but that soon changed. We waited over 45 minutes for appetizers and more than an hour for our entrees to arrive. We watched as the so called "regulars" sit down a 1/2 hour after us and receive their food before us. We observed and made excuses for the staff saying maybe we ordered more complex dishes than the other customers. Once the entrees arrived I bit into a huge piece of plastic, totally ruined my appetite. When this was brought to the servers attention he looked at me like I had 20 eyes. He did not offer to fix or do anything to make the situation better. Instead I sat there and watched the rest of our company enjoy their dinner and occasionally stole a piece of my wife's veal (which was mediocre, at best). From there we ordered some coffee and were sent on our way. The overall experience lasted over 3.5 hours, way to long for an overstaffed restaurant that was not super busy. I unfortunately left apologizing to the in laws for an awful experience. Thomas' Ristorante will not be getting any recommendations from four additional people after this experience.