Earlier this year we decided to use restaurant.com gift certificates to try the new and improved Luchentos.
Our first two experiences were terrific with one exception. The hostess seemed turned off that I was utilizing the gift certificates and immediately added a 18% gratuity to the bill for two. Since I routinely give 20 - 25% she hurt her own staff.
We went for a third trip the other day and we had to ask for many things that were routine, water, bread, refills.
When it came to my hamburger the waiter asked, if it were a steak how would you like it cooked. I requested medium but I got rare, really rare.
Just a one time mess up, improperly trained staff? I don't know but I won't be going back soon.