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“Not a good visit”

Iron Hill Brewery & Restaurant
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Ranked #3 of 52 Restaurants in Maple Shade
Certificate of Excellence
Price range: $30 - $30
Cuisines: American
More restaurant details
Restaurant details
Good for: Business meetings, Bar scene, Large groups, Romantic
Dining options: Lunch, Late Night, Dinner, Reservations
Dining style: Casual Dining
Cross street: Lenola Road
Reviewed August 26, 2013

My husband and I decided to revisit this restaurant after the movies. We were surprised to walk in with a 7:30 Saturday night reservation and be seated immediately. We each ordered a rare hamburger platter and a beverage. Our drinks arrived but our food took over thirty minutes. The room was full and food was being served. After about twenty minutes , the manager came over and apologized to us for the delay. She said she spoke to the chef and our meal would come out in about two minutes. Well two minutes later, the twosome next to us got their meal.....they had been seated 15 to 20 minutes after us....and so we sat. I was really unhappy and went in search of the manager. When I returned to the table, she was bringing out our dinner. She apologized again and said it was their mistake for the delay. Food was fine, our server was very apologetic as well, but the manager never came back to check on us. We got our bill, paid and left. There was no good will extended to us nor any attempt to make up for their kitchen issues. Even a ten percent discount on a forty dollar bill would have made us feel that they really did care.

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Thank 5Bmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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142 - 146 of 212 reviews

Reviewed August 8, 2013 via mobile

Had a sampler of beer. Great way to try different types. The orange truffle is a dark beer which I usually don't care for. But what a surprise. Tip: ask for an orange wedge and squeeze some extra juice into it. Am usually a hefeweizen drinker. Enjoyed the witbier most of all. Hubby enjoyed the Vienna Red. He had the blue crab quesadilla and I had tbe black bean burger. Both very tasty.

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Thank PSLCruiser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 5, 2013

Recommended by several people. We went on the holiday as not much else was open. My husband had the chicken gumbo which was spicy enough for his liking and then the small plate of shrimp tempura. Not too sure what the difference is between small plates and appetizers, but no matter, my grilled chicken came in a stack of mashed potatoes, two pieces of breast and really skinny, crunchy onion rings surrounded by asparagus. Plenty for lunch today - portions we saw and sampled were Ample. Just a Little pricey by SJ standards, especially wine by the glass. We will definitely return

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Thank bermudagirl71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 25, 2013

Ambiance was good, service was very good, food was good, beer was very good...everything overpriced. Great for couples and families!

Thank Scottrep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHB_NorthWales, Director of Operations at Iron Hill Brewery & Restaurant, responded to this reviewResponded June 26, 2013

Thanks so much for posting on Trip Advisor on your visit at IHB. We are sorry to hear that you feel we are overpriced for we do feel that we bring great value to the dining experience. Thank you so much for your feedback nonetheless for we turly appreciate the comments and I have passed them on to our owners and other managers in the company. We hope to see you at an Iron Hill again soon and feel free to reach out to Iron Hill directly at any time at geninfo@ironhillbrewery.com.

Cheers!
Doris Kerr, Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 2, 2013

This is the third Iron Hill Brewery that we have visit, and it is just as good as the others. The baked crab cakes are in the top five of all the crab cakes that I have eaten. The seafood pot pie is fantastic, and for some reason they want to take it off the menu. That is a mistake. Their regular line of beer is very good, there specials for the month are excellent. Not many restaurants get this high marks from me, and even though it is an hour drive to have lunch, it was well worth the trip.

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Thank Charles S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHB_MapleShadeNJ, Manager at Iron Hill Brewery & Restaurant, responded to this reviewResponded June 27, 2013

WOW! What a compliment! Thank you so much for sharing your experiences with us for not only your review is exciting, but knowing that you drove one hour to us is extremely flattering. We have shared your comments with our team and we are truly grateful for you taking the time for sharing your feedback. I have also passed your comments along about the Seafood Pot Pie to our Director of Culinary for his consideration for you opinions truly do matter and we are grateful for guests like you who share with us.

Thank you again for your loyalty and we hope you will visit an Iron Hill again soon. Be sure to keep an eye out in Voorhees for we hope to open there in August this summer.

Cheers!
Doris Kerr
Director of Operations
geninfo@ironhillbrewery.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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