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“Nice, weekend getaway”

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Sheraton Mahwah Hotel
Ranked #8 of 8 Hotels in Mahwah
Oradell, New Jersey
Level 5 Contributor
66 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Nice, weekend getaway”
Reviewed March 30, 2014 via mobile

Very nice, large hotel in northern Bergen County, NJ. Stayed on a Saturday night and package included buffet Sunday breakfast. Selections were very average but did the job. Very professional front office staff. Also enjoyed a late night night-cap at the (surprisingly) small lounge...again ,treated very nicely.

Very clean hotel. If your travels take you to this part of the state, this hotel is an excellent choice.

Stayed March 2014, traveled as a couple
Helpful?
1 Thank Inothreeputt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard G, Director of Sales at Sheraton Mahwah Hotel, responded to this review, April 11, 2014
Dear Inothreeputt,

Thank you for sharing your lodging experience. We appreciate the positive comments about the staff and service. Our intimate lounge is enjoyed by many guests. We take pride in providing a clean and comfortable stay. We look forward to welcoming you back soon!

Thank You!
Richard
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423 reviews from our community

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102
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (74)
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English first
New York, New York, United States
Level 2 Contributor
5 reviews
3 hotel reviews
Reviewed March 4, 2014

Beautiful hotel. Awesome staff that made me feel very comfortable. I am so happy to be an spg member. The room was pristine as was the rest of the hotel. Definitely would go back, and I live only about 8 miles away. A fun and easy getaway from home. My guest seemed to like it too. You all are doing a great job. Would recommend this hotel to family and friends. Thanks Sheraton Mahwah for a great weekend!

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sangeetakumari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard G, Director of Sales at Sheraton Mahwah Hotel, responded to this review, March 31, 2014
Dear Sangeetakumari,

Thank you for your compliments on our services and facilities! SPG is a valuable and rewarding offer by Starwood Hotels and Resorts. We look forward to serving you on your next stay!
Thank You!
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Ridgewood, New Jersey
Level 5 Contributor
52 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed March 2, 2014 via mobile

Very close to tuxedo ski resort. I have stayed her many times and it's always fine. Upgraded to a king suite with couch, well worth it. We like to swim with kids then go to restaurant after a long day of boarding. Restaurant was really not great this time. Ordered apps that were decent, however 3 porterhouse and 1 seafood fri devilo was not great. Ordered steaks x-rare, rare and mid rare, all came back well-mid well done. Sent one back, it came back to table in 4 mins medium (supposed to be x-rare) manager said next time order it Pittsburg style? My pasta had jalapeños all over the dish, love them but not appropriate for Italian seafood pasta. $30.00 for a steak that came with a small side not great. Next morning jumped in pool with kids at 10:00am, only to be asked to move our towels from table and to move to the opposite side of pool by pushy parent hosting a birthday party. They were setting up a whole floatable volleyball court in pool and really asked us to leave, 20 kids came in with paper plates and food. We left immediately, showered complained to front desk and left. Spent close to $350 for one night on room and food, would have been ok if food was good and they did not allow group birthday parties with pushy greedy, cheap parents.

Stayed March 2014
Helpful?
Thank Kirstinjoy1204
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard G, Director of Sales at Sheraton Mahwah Hotel, responded to this review, March 7, 2014
Dear Kirstinjoy1204,

Thank you for choosing the Sheraton Mahwah Hotel. We are very convenient to Tuxedo Ridge and offer a Ski and Stay Package on weekends. Our apologies for the quality of the food not meeting your expectations. The hotel does not permit group parties at the pool, we will make every effort to ensure this does not happen again. Please let me know if I can make up for your disappointment on this stay. We look forward to welcoming you back soon.

Thank You!
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Minneapolis, Minnesota
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 17, 2014

This hotel is run down and old. I will only highlight the improvements that can be made-- things like the thin walls are structural shortcomings and the hotel management can't really fix them.

However, several improvement opportunities exist. The carpets in the hallways are lumpy and in the rooms threadbare. The rooms are stinky like mildew, and the bathrooms have mold in the showers.

The water main burst in January while I was there, and the HVAC in the hotel lobby/hallways was consistently broken (i would estimate 55 degrees... not enticing to eat in the lobby bar at this temperature).

There is no shuttle to local restaurants (roxanne's, shannon rose?) despite being within 2-5 miles. Why?

The only upsides are relatively accommodating front desk staff and a friendly attendant named Makita in the lounge.

I am SPG platinum and stay for the points, but staying here is definitely "biting the bullet" just to get the points/ nights. Stayed 20 nights in January.

  • Stayed January 2014, traveled on business
    • Sleep Quality
    • Cleanliness
Helpful?
Thank Morgan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard G, Director of Sales at Sheraton Mahwah Hotel, responded to this review, February 25, 2014
Dear Morgan F,

We appreciate your choosing our hotel and for being a loyal SPG member. We strive to exceed all guests expectations. We apologize for the conditions of your guest room. Our housekeeping team will work to correct the issues you noted. The extreme weather conditions placed the facilites in a difficult situation when the pipe burst in the office complex above the hotel. We hope to be of service in the future, please feel free to contact me to discuss your experience in more detail.
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Travelers are raving about these Mahwah hotels

New York
2 reviews
Reviewed January 19, 2014

We chose this hotel because it was close to tuxedo ridge ski mountain. We were so pleasantly surprised by how wonderful the hotel was. The room was very clean, I always inspect a bathtub at a hotel and this one was great! The water pressure in the shower was good as well. The service was perfect. Everyone there was so nice and extremely helpful. Lisa at the from desk really did a great job and even remembered the phone conversation we had about their ski package weeks prior. The package was great! Besides two adult lift tickets to the mountain, we received two free drink vouchers and an amazing gourmet breakfast buffet for four. The restaurant for dinner was just what we were looking for. Joseph was our waiter and he did an impeccable job and really made sure we felt welcomed. The service couldn't have been better. We definitely will be going back for another visit!!

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dee z Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard G, Director of Sales at Sheraton Mahwah Hotel, responded to this review, February 7, 2014
Dear Dee z Z,

Thank you for taking the time to share your hotel experience at the Sheraton Mahwah Hotel. We are delighted to see you enjoyed our Ski and Stay Package with Tuxedo Ridge at Sterling Forest. It is an amazing value, enjoyed by many! Our service staff appreciates the kind and complimentary comments! We look forward to welcoming you back in the near future.
Thank You!
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Aldan, Pennsylvania
Level 5 Contributor
78 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed January 5, 2014 via mobile

This was our first visit to the area. We stayed here because an event was taking place in the hotel. I was grateful for the upgrade when I asked. Our room had spectacular views of the surrounding snow covered mountains, roomy bathrm and very clean Suite! The only negative was the pricey breakfast. Good Pizza!

Stayed January 2014
Helpful?
Thank Nancy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard G, Director of Sales at Sheraton Mahwah Hotel, responded to this review, January 20, 2014
Dear Nancy D,

Thank you for sharing your lodging experience and posting your comments. Our staff works hard to provide clean comfortable rooms and we appreciate you recognizinf our efforts. We look forward to welcoming you back in the near future.

Richard
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Mexico
Level 4 Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 1, 2014

We bought tickets for the dinner and dance party and it was great. Unfortunately we booked late so there were no rooms available to spend the night there, but since it is a short distance from home it didn't matter so much to us.

The place was very nice. We started with Open Bar and finger food at the bar area. The we moved to the ball room where there was a band playing live music. Then we had our 4 course dinner which was great. We danced a lot and received the New Years with a live transition of the ball drop. At the end, there were several awesome deserts with coffee. I highly recommend this a an option for New Year's Eve without the hassle of the multitudes or the cold weather in Times Square.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank StardustMx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard G, Director of Sales at Sheraton Mahwah Hotel, responded to this review, January 8, 2014
Dear StardustMx,

Thank you for taking the time to share your experience and post your comments. We are pleased to see you enjoyed celebrating the New Year with us. We look forward to welcoming you back next year!

Best Wishes!
Richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Mahwah Hotel

Property: Sheraton Mahwah Hotel
Address: 1 International Blvd, Route 17 North, Mahwah, NJ 07495-0027
Phone Number:
Location: United States > New Jersey > Mahwah
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 8 Hotels in Mahwah
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Mahwah Hotel 3.5*
Number of rooms: 225
Official Description (provided by the hotel):
The Sheraton Mahwah Hotel is located 40 minutes outside New York City and convenient to Newark Liberty International Airport. We overlook the majestic Ramapo Mountains with easy access from Route 17, 287 and the NY State Thruway. We offer 100 acres of landscaped grounds, free covered parking with temperature controlled skywalk, free basic high speed internet and indoor heated pool and whirlpool. ... more   less 
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Also Known As:
Sheraton Mahwah
Mahwah Sheraton

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