I have stayed at this hotel numerous times - and never a problem - until 2 weeks ago.
Upon check-in, I was told I had a non-smoking room. I asked 3 times of the clerk and was assured that it was non-smoking. As soon as I opened the door it was clear - this is a smoking room. I called the front desk - the clerk was "surprised". She called me right back, there was a mistake - come back to the front desk.
I arrived, was given a new key - a non-smoking room. I went to that room, opened the door - a smoking room - uhg! I then returned to the front desk where I was told they didn't have any more non-smoking rooms.
Here is what they did for me: They planned for me to pick up keys to a room the next morning and when I returned from the office, that room (a non-smoking room) would be ready for me.
Of course, that next morning - the manager and clerk on duty didn't have a clue - there was no communication between shifts. They were obviously perplexed and the manager made a decision - giving me a key to a room and stating - it is ready now - I was shocked! "Ready now!?!" - "yes" was the reply. I went to check it out - this is 7:45am - I went to that room and it was ready and non-smoking. This room was obviously unused all night - there is no way the cleaning crew did this room that morning already - no way!!!!
Moral of this story - like all hotels in the Mahwah area, get there early and check-in. I have been travelling to the area regularly since 1998 and have had this happen at nearly every hotel there. This is a first for the homewood. Once I had a non-smoking room, it was as pleasant as ever.
I won't comment on smoking or smokers - but sheeesh!!!!!
- Official Description (provided by the hotel):
- The Homewood Suites by Hilton® Mahwah is conveniently located less than 5 miles from Darlington Golf Course, Ramapo College of New Jersey and Campgaw Ski Mountain in Mahwah, New Jersey. Visit our hotel and enjoy full breakfast each morning, evening dinner & drinks and complimentary Wi-Fi. Whatever the reason for your visit, relax and keep in shape at our fitness center, outdoor pool, & putting green. Explore many Mahwah area attractions just steps from our centrally located hotel. ... more less
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- Also Known As:
- Homewood Suites By Hilton Mahwah Hotel Mahwah
- Hilton Mahwah
- Homewood Suites Mahwah
- Homewood Mahwah
- Mahwah Homewood Suites
- Mahwah Hilton