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“Customer Service par Excellence!”

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Homewood Suites by Hilton Mahwah
Ranked #1 of 8 Hotels in Mahwah
Certificate of Excellence
Syracuse, New York, United States
Level Contributor
96 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Customer Service par Excellence!”
Reviewed June 2, 2013

We had booked our rooms very far in advance for the graduation from West Point of our Goddaughter. This was the closest that we could come and not break the bank. We asked for a suite that could accomodatemy husband and me and our 2 adult children of opposite genders. By the time we got to the hotel there were no double bedded suites. The proprietor instead gave us 2 suites for the price of one and there were appropriate and comfortable accommodations for all. We coujldn't have been happier!

  • Stayed May 2013, traveled with family
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    • Sleep Quality
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    • Service
Helpful?
Thank Francine C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheila B, Director of Sales at Homewood Suites by Hilton Mahwah, responded to this review, June 4, 2013
Good Day,

We appreciate you taking the time out and recognizing our staff for their customer service. Great customer service is what the Homewood Suites, Mahwah, NJ strives for. I am glad to hear we were able to accommodate you and your family. Have a great summer!


Thank you,
Sheila B.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
New York City, New York
Level Contributor
16 reviews
7 hotel reviews
Reviewed May 16, 2013

We stayed in two rooms for five nights for a family event. The hotel was very clean and the staff were extremely friendly. We really enjoyed the spacious rooms and the housekeeping staff was very attentive. We enjoyed the full breakfast and the evening receptions as well. This gave us extra time to plan our daily schedules in a relaxing setting.

It was very easy to find the hotel off Route 17 and there is access to the highway in both North and South directions--a big plus since we were not familiar with the area. We were very impressed with the accommodations and the staff and we will definitely stay here again.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NC240
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheila B, Director of Sales at Homewood Suites by Hilton Mahwah, responded to this review, May 20, 2013
Good Morning!

Thank you for making the Homewood Suites, Mahwah, NJ your choice of stay. I am pleased to hear that you and your family enjoyed your stay and were happy with the accommodations and amenities we offer at our hotel. The staff at Homewood Suites, Mahwah appreciates your compliments. We hope to see you and your family again in the near future.


Thank you,
Sheila B.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Meylan, France
2 reviews
Reviewed May 13, 2013

I have stayed at this hotel twice in the last three months. The accommodations have been excellent. The staff has gone above and beyond my expectations in meeting my needs, are friendly and courteous. I have stayed at two other hotels in the area over the years and have found this to be the best.

  • Stayed May 2013, traveled on business
    • Value
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Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Clifford D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheila B, Director of Sales at Homewood Suites by Hilton Mahwah, responded to this review, May 15, 2013
Good Afternoon,

We are happy to hear that you have become a regular guest and the service was excellent. The Homewood Suites, Mahwah, NJ is also pleased to hear that our staff has gone "above and beyond" your expectations. We appreciate your compliments and value your business. We hope to see you again!

Thank you,
Sheila
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Southington, Connecticut
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 3, 2013

needed a local place near a restaurant where we celebrated a 50th birthday party; came from CT to NJ- was easy to find and off a major highway-clean rooms and friendly personnel- would go again! was a good experience except very heavy footed folks abive us which I was surprised the noise would go through the ceiling- was upgraded to a suite complimentary which was waste -not used by us but would be good for a family of 4-5 or more even

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank TerriA642014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheila B, Director of Sales at Homewood Suites by Hilton Mahwah, responded to this review, May 15, 2013
Good day!

It's great to hear you were in the area, and the Homewood Suites, Mahwah, NJ was a convenient location. I am glad were able to stay and had a good experience at the Homewood Suites, Mahwah, NJ except for the noise. I am glad you were compensated for the noise but unfortunately were not able to stay with us. Hopefully when you are back in the Mahwah, NJ area you will be able to stay with us again.


Thank you,
Sheila B.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 2, 2013

Very nice hotel. Rooms are very quiet. There was a LOUD party going on in the dining room when we arrived. I was worried that the noise would travel upstairs. I was pleasantly surprised by how quiet and peaceful the room was. Bed was comfortable. It was your typical Homewood suites. Beautiful lobby. Would stay there again if in the area.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Tina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheila B, Director of Sales at Homewood Suites by Hilton Mahwah, responded to this review, May 15, 2013
Good Afternoon,

Thank you for making the Homewood Suites your choice of stay. Our staff takes great pride on the upkeep of the hotel. I am glad that the event we were hosting did not disturb you. We appreciate the time you have taken to comment on the Homewood Suites Mahwah, NJ. We hope you come and visit us again.

Thank you,
Sheila B.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United States
1 review
Reviewed April 27, 2013

Hotel needs re-modeling, not up to the standards of the other Homewood Suites. Bath room need repair, tub had cracks, rooms were smaller than other homewood suites. Don't stay at this one. Try a Hampton Suites or a marriott

  • Stayed April 2013, traveled solo
    • Value
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    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Jeffrey S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahwah, New Jersey
1 review
Reviewed April 5, 2013

We needed a place to stay for two months while my kids and I were in between homes. Was able to negotiate a reasonable price for the extended stay, and we felt right at home in our comfy suite. The staff is great and extremely helpful, and they went out of their way to make sure we felt at home! Highly recommend!!!

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MinnieD2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheila B, Director of Sales at Homewood Suites by Hilton Mahwah, responded to this review, April 10, 2013
Good Morning,

We are happy to hear that you and your family enjoyed your stay at the Homewood Suites, Mahwah, NJ and that you felt right at home. We wish you luck in your new home.

Thank you,
Sheila B.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Mahwah

Property: Homewood Suites by Hilton Mahwah
Address: 375 Corporate Dr, Mahwah, NJ 07430-2012
Phone Number:
Location: United States > New Jersey > Mahwah
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in Mahwah
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Mahwah 3*
Number of rooms: 110
Official Description (provided by the hotel):
The Homewood Suites by Hilton® Mahwah is conveniently located less than 5 miles from Darlington Golf Course, Ramapo College of New Jersey and Campgaw Ski Mountain in Mahwah, New Jersey. Visit our hotel and enjoy full breakfast each morning, evening dinner & drinks and complimentary Wi-Fi. Whatever the reason for your visit, relax and keep in shape at our fitness center, outdoor pool, & putting green. Explore many Mahwah area attractions just steps from our centrally located hotel. ... more   less 
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Also Known As:
Homewood Suites By Hilton Mahwah Hotel Mahwah
Hilton Mahwah
Homewood Suites Mahwah
Homewood Mahwah
Mahwah Homewood Suites
Mahwah Hilton

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