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“Good business hotel”

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Homewood Suites by Hilton Mahwah
Ranked #1 of 8 Hotels in Mahwah
Certificate of Excellence
Kinderhook, New York
Level 5 Contributor
68 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Good business hotel”
Reviewed March 14, 2013

I have stayed here several times in the past few months. The hotel is starting to show its age. The grout in the bathroom tiles floors is starting to come up. But the rest of the rooms are very nice. Leather couch is comfortable and the beds are in great shape. The morning breakfast is plentiful as is the evening reception. Staff is nice.

News paper is always available by the elevator.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank LarryS17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheila B, Director of Sales at Homewood Suites by Hilton Mahwah, responded to this review, March 15, 2013
Good Afternoon,

Thank you very much fortaking the time to write your review. We always appreciate when our guests take time to provide their feedback. I was happy to read that you enjoyed our amenities and staff. Our main priority is for all our guests to feel welcome and have an exceptional stay with us. I was disappointed that you found our hotel dated and that the tile grout in the bathrooms were not in good condition. I can assure you that your feedback is important to us and we will definitely look into your comments as we improve our on-property experience. We hope to see you on your next stay!

Thank you,
Sheila B.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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496 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (38)
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English first
Dingmans Ferry, Pennsylvania
Level 5 Contributor
76 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed February 21, 2013

We're a retired couple who travel frequently and have stayed at other Homewood Suites - first time at Mahwah and very impressed. It's near Route 17 with lots of restaurants and shopping available. But Route 17 is noisy and this hotel is set back in a quiet corporate offices area - a real plus for us. The property was well maintained, the staff courteous, the breakfast better than most and the suite was a pleasure. We have family in the area and will definitely be back!

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank tazcat49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheila B, Director of Sales at Homewood Suites by Hilton Mahwah, responded to this review, February 22, 2013
Good Afternoon,

I just wanted to "Thank you" for your review. I am glad you had a "Very Comfortable Stay" at the Homewood Suites , Mahwah,NJ. We look forward to your return!

Thank you,
Sheila
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fairport, New York
Level 2 Contributor
5 reviews
Reviewed February 4, 2013

I have stayed at the Mahwah NJ Homewood Suites several times with friends for girls' weekends. It is a great escape from our homes ion Rochester NY. The shopping is fantastic, plenty of nice restaurants in the Central Valley area. Mahwah is just a short 15-20 min drive to Woodbury. The facility and staff are wonderful. A train ride into NYC is easy (major station where you can park is 20 mo. away) or small Mahwah station is 5 min from hotel.

Room Tip: the 2 bedroom suite is perfect for a party of 5
See more room tips
  • Stayed June 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank jomar_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheila B, Director of Sales at Homewood Suites by Hilton Mahwah, responded to this review, February 5, 2013
Good Afternoon,

Thank you for staying at the Homewood Suites in Mahwah, NJ and making it your hotel of choice. I want to personally thank you for writing a great review on your stay. I am happy to hear that you had a great weekend getaway! We will look forward to your next get away.


Thank you,
Sheila B.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chesapeake, Virginia
Level 4 Contributor
29 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed January 9, 2013

We chose to stop here leaving Maine after Christmas. We arrived tired and grumpy, having spent most the day in some form of snowfall. We were greeted very warmly and was presented a nice plethora of delivery restaurants. That was the perfect touch. Getting back in the car was the last thing I wanted to do.

The room was a double bed suite and was very large. I usually get a King size bed suite and was surprised by the size of the room getting two doubles affords you.

Everything felt new and clean. My family also utilizes the pull out couches in hotels and this pull out was actually comfortable with no complaints.

We hit the road the next morning earlier than breakfast being served, but was given some disposable coffee cups with cereal in them for the kids. That was nice. After leaving the hotel, there were many Dunkin shops up and down the strip, so grabbing an early morning coffee and something to eat was very easy before hitting the Turnpike.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank orionreplay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MA
Level 3 Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed December 15, 2012

We stayed her on a weekend night when traveling. Upon check in, we just said our last time and the man at the front desk immediately knew my husband's name. The room was great. We were traveling with our 18 month old so we wanted a suite to be able to put her in a room by herself. Some of these suites don't have doors separating every room but this one did which worked out well (door from the living area to the sink area, door from the sink area to the toilet area, door from the sink area to the bedroom, etc.). We were able to easily put our daughter to bed and close the door and be able to use the rest of the unit. They have a little 'store' where you can buy snacks that is open 24/7 and the prices aren't terrible (not cheap, but better than many other places I've been). The bed and pillows were very comfortable as well. The breakfast was really nice with lots of choices : fruit, pancakes, waffles, hashbrowns, eggs, cereal, different kinds of milk and juices, oatmeal. We were very happy with it and would definitely recommend this hotel!

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank carrieberry058
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NC
Level 6 Contributor
127 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed December 9, 2012

This is a decent location, and I will say it is a big bonus to have the mini-kitchen and the conveniences of such if you are staying in the area for a few nights and like to save on meals & eating out!

Overall good cleanliness, but there are areas which really show the property-age. Areas in the bath around tub (caulking, holes, grime in some areas). I am pretty picky about cleanliness, and I was fine staying for one night, but would have requested a more 'updated' room if staying more than the one eve. Areas of the halls also appeared unfinished, or under repair?

Beds & linens were all very clean, sink & bath area clean (aside from the common neglected corner areas and the tub areas as mentioned above).

Staff upon checking in was extremely pleasant, and likewise when leaving the next AM, they genuinely seem to like their jobs and enjoy being there (a nice welcome from the norm!).

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hodels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheila B, Director of Sales at Homewood Suites by Hilton Mahwah, responded to this review, January 14, 2013
Thank you very much for your review. We always appreciate when our guests take time to provide their feedback. I was delighted to read that you enjoyed our location and conveniences. I was especially happy to see that you had a good experience with our staff. Our main priority is for all our guests to feel welcome and have an exceptional stay with us. I was however disappointed that you found our hotel dated. I can assure you that your feedback is incredibly important to us and we will definitely take your comments into consideration as we improve our on-property experience. Again, thank you very much for your review and if there is anything we can do to enhance our services please let us know. We are always listening to our guests.

Thanks again for choosing our hotel!
Sheila Benoit
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Midland Park, New Jersey
1 review
Reviewed December 4, 2012

Absolutely terrible service. Severely uneducated and have no idea of their own policies. Staff seems as if no training or qualifications to do what they do. Hospitality is 100% nonexistent. Staff was extremely disrespectful as well. Do not stay here unless you are looking for a bad time.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank samantha r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheila B, Director of Sales at Homewood Suites by Hilton Mahwah, responded to this review, January 14, 2013
We are sorry we were not able to provide you with the quality of service you expected from us during your recent stay. Please know that this is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. We will use your feedback as we conduct additional customer service and hotel knowledge training as we try hard to make sure all of our guests have a great stay. Thank you again for your feedback and we hope you will consider staying with us again and experiencing an improved level of service should you return to the area in the future.

Thank you,
Sheila Benoit
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Mahwah

Property: Homewood Suites by Hilton Mahwah
Address: 375 Corporate Dr, Mahwah, NJ 07430-2012
Phone Number:
Location: United States > New Jersey > Mahwah
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in Mahwah
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Mahwah 3*
Number of rooms: 110
Official Description (provided by the hotel):
The Homewood Suites by Hilton® Mahwah is conveniently located less than 5 miles from Darlington Golf Course, Ramapo College of New Jersey and Campgaw Ski Mountain in Mahwah, New Jersey. Visit our hotel and enjoy full breakfast each morning, evening dinner & drinks and complimentary Wi-Fi. Whatever the reason for your visit, relax and keep in shape at our fitness center, outdoor pool, & putting green. Explore many Mahwah area attractions just steps from our centrally located hotel. ... more   less 
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Also Known As:
Homewood Suites By Hilton Mahwah Hotel Mahwah
Hilton Mahwah
Homewood Suites Mahwah
Homewood Mahwah
Mahwah Homewood Suites
Mahwah Hilton

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