We stayed the night of Sept 2nd over Labor Day weekend. They must have given the regular staff off because when we arrived Sunday night about 7pm, it looked like the front desk clerk was a high school girl. I asked her if she needed my Hilton card (I'm a gold honors member) and she said no. I asked her if it was a nice room, she just smiled at me, handed me the key card and said if I didn't like my stay I wouldn't have to pay. That didn't bode well for the rest of our stay.
On the way up to the room I grabbed a cup of decaf coffee from the self-serve bar. There were no lids so I could only fill it halfway. When I got upstairs I found it was tepid at best and spilled it out. The room itself (which was miles from the elevator) was a new style (to me) with a desk splitting the middle and a sofabed on 1 side and a king bed on the other. The sink that went with the bathroom was outside the toilet/bath. I'm saying this because when my son went to the bathroom in the middle of the night, he turned on the light and woke us all up.
And then the other dilemma. The a/c controls were next to the sofabed. We had our child with us and I don't know if they actually expect anyone to use the sofabed but I couldn't have the a/c blowing on our son all night. He was cold. Unfortunately, on the opposite side of the room my husband and I were hot.
Yes, I know we could have put our son on the king bed and stuffed my husband and me on the sofabed to enjoy the cool air. Not!!! In addition, the bed was hard as a rock. And my husband kept rolling to the middle. It wasn't a pleasant night, I didn't sleep well at all. It must have been an old room the girl put us in. So much for being an honors member. Oh, I did get a package of oreos and a small bottle of water for that.
The next day, at least I was looking forward to a good breakfast. Hampton is very good for breakfast. Again, it was our luck, perhaps, that it was an off morning. The scrambled eggs must have been powdered or something, the texture was weird. The sausage was overdone, dried up, and tasted funny. There was no fresh fruit or yogurt which they usually have. They did have the waffle machines but it was such a mess!! Nobody had bothered to clean up any of the spills from who knows how long. The table we had to wipe off ourselves. The garbage was overflowing (mostly plates of eggs, it looked like) and there were still no lids for the hot drinks!
The only appetizing thing was the oatmeal, and even for that I scraped the very bottom of the pot. But it was the only thing left to try other than plain toast. And just to note, as I was finishing my oatmeal a man finally showed up to change the garbage bag. At that moment, my son accidentally knocked over my coffee that had no lid and the cup and contents went flying. The man did nothing. I had to go and bang on the staff door to ask them to clean it up. At least they came out within a couple of minutes.
The best that can be said was that my husband and son enjoyed the pool, even though it did seem smaller than usual. And my husband did enjoy the fitness room. I wasn't happy. I didn't know that Hampton still had the policy of refunding your stay. I should have asked them. I would like a different night of their usual good service. I think this couldn't have been their regular staff. They must have been fill-ins for the weekend. I would say a weekend would be when regular staff would work. But maybe this was more a business center than a family hotel. I certainly wouldn't book it again.
- Official Description (provided by the hotel):
- Ideal among hotels in Mahwah, our promise to you includes a clean, comfortable hotel room. In fact, we have 111 of them! If you're traveling with your family, you may opt for a room with two beds. ... more less
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- Also Known As:
- Hampton Inn & Suites Mahwah Hotel Mahwah
- Hampton Inn And Suites Mahwah