The hotel itself is just 2/12 years old - nice - new, clean, fresh. The breakfast room is bright and pleasant and food, a good mix of hot and cold offerings.
That said...what I want to talk about is the staff. With special recognition to the Assistant General Manager Michael Ross. While at the hotel we were faced with a personal emergency. Michael was at our door in minutes, lending strength, calmness, and genuine concern. He was amazing...so utterly unusual in this day and age to find such compassion from a stranger. He is an asset to this business - my highest praises.
The front desk staff - efficient and gracious, the manager - sincere and appreciative, the breakfast room staff - personable and on top of things, and housekeeping - quiet and diligent.
Highly recommend this Hampton, they are all good, but this staff exceeds them all. We have stayed in a number of area motels, but from this point on when in the area, Hampton Inn & Suites of Mahwah is the palce we will choose.
- Official Description (provided by the hotel):
- Ideal among hotels in Mahwah, our promise to you includes a clean, comfortable hotel room. In fact, we have 111 of them! If you're traveling with your family, you may opt for a room with two beds. ... more less
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- Also Known As:
- Hampton Inn & Suites Mahwah Hotel Mahwah
- Hampton Inn And Suites Mahwah