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“Great Staff”

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Hampton Inn & Suites Mahwah
Ranked #2 of 8 Hotels in Mahwah
Certificate of Excellence
Scranton, Pennsylvania
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Great Staff”
5 of 5 bubbles Reviewed August 20, 2012

Had 2 rooms at this hotel for a family gathering in a nearby town. We arrived early and rooms were not ready. Michael the Assistant General Manager was so helpful... he took the time to move our rooms around so we could check in right away and we ended up being right next to each other! It was perfect. He also happened to be on the next morning when we checked out. He does a great job!!
The hostess at breakfast was very efficient... unfortunately I do not remember her name. A couple of bus loads of tourists hit the buffet right before we did and let me tell you; they wiped it out! The hostess quickly replenished all the items and we did not have to wait but a minute or two to get everything we wanted.
I would highly recommend this hotel.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hotelpro18411
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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447 reviews from our community

Traveler rating
    265
    122
    34
    14
    12
See reviews for
185
69
16
128
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
Pittsburgh Pennsylvania
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed August 20, 2012

We recently spent two nights here in a huge suite-type room with a very large kitchenette, gigantic desk, living space, wonderful bed and very large dressing area with separate bath and toilet.

Our room was at the end of the hall and thus very quiet.

There was ample parking and the hotel appeared fairly new and very clean.

There was a hair in the corner of our toilet/bath area, and a large contingent of bus tourists kept the tea and coffee area at the front desk depleted, but I can't think of anything else to complain of. It was very nice and I was happy to be there.

Room Tip: It seemed that rooms at the end of the halls would be quietest. Ours was very quiet.
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  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank debkurt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newport, Vermont
1 review
5 of 5 bubbles Reviewed August 16, 2012

This hotel was great. The front desk staff, especially the Manager were all friendly, courteous and extremely helpful. The hotel is clean, beautiful and offered a delicious buffet breakfast. We had fun in the pool too! We will definitely return to stay again.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank karen e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed August 8, 2012

Stayed there for our weekend of Woodbury outlet shopping and NYC trip. Love it! Friendly staff, nice big room (we got the suite!), comfy bed, hot breakfast buffet and good coffee. All these with such unbeatable price! Very family friendly hotel.
It would have been perfect until our last night of stay a fire alarm rang at 5am :p It was tough for us because we had to drive back home that day (7+ hours).
Still, I would give it a 5 star excellent rating. It wasn't their fault :)

Stayed August 2012, traveled with family
Helpful?
Thank kamanchow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
131 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed August 5, 2012

Stayed a weekend there, about 25 min away from Woodbury Outlets and 35 min to NYC. Nice place, extremely friendly and knowledgeable staff. We were going to drive to NYC and park our car close by, but were advised to just take the train from a close by station. So we parked our car, took the train to NYC and we were headaches free!!!

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Frabel-62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
32 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed July 10, 2012

Yvonne the chef is out of this world in terms of kindness and helpfulness. Front desk is a total waste of time. The place didn't impress at all, although the pool was a big plus. I don't understand how this place is rated better than other hotels in the area, but it is an OK place if you need to spend the night in northern Jersey.
Again, we picked the place based on TA reviews, but found nothing special about it

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank carabasse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Hampton Inn & Suites Mahwah, responded to this review, July 12, 2012
Thank you so much for taking the time to review your most recent stay with the Hampton Inn & Suites in Mahwah, NJ. I and my team strive to meet and exceed all of our guests expectations. It saddens me to hear that your experience was anything less than exceptional. Your feedback will help us improve our services for future guests. I must agree with you that Yvonne is an exemplary team member and an individual we should all strive to emulate in terms of helpfulness and kindness. I will share your kind words with her. I know your comment will make her day!



Should there be anything additional you would like to discuss about your stay please feel free to contact the hotel directly at 201-828-2031 and speak with Jennifer Nicholas, General Manager. I hope to see you at the Hampton Inn & Suites - Mahwah, NJ sometime in the future so we have the opportunity to give you the outstanding service you deserve.

Best Regards,



Jennifer Nicholas

General Manager

Hampton Inn & Suites

290 Route 17 South

Mahwah, NJ 07430

P: 201.828.2031

F: 201.529.1824
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
136 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed June 26, 2012

The staff was friendly and helpful finding a spot to have dinner. Our room was big and clean. We did have a small stain on the duvet and the cleaning staff came up right away and put new sheets on the bed and apologized.

The pool was nice and refreshing and they had great rates.

Would definitely stay here again.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jcm88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Mahwah

Property: Hampton Inn & Suites Mahwah
Address: 290 Route 17 & Corporate Dr., Mahwah, NJ 07430
Phone Number:
Location: United States > New Jersey > Mahwah
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 8 Hotels in Mahwah
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Mahwah 2.5*
Number of rooms: 111
Official Description (provided by the hotel):
Ideal among hotels in Mahwah, our promise to you includes a clean, comfortable hotel room. In fact, we have 111 of them! If you're traveling with your family, you may opt for a room with two beds. ... more   less 
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Also Known As:
Hampton Inn & Suites Mahwah Hotel Mahwah
Hampton Inn And Suites Mahwah

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