I practically live in hotels in my job as a professional pilot and the Courtyard Lyndhurst Meadowlands is one of the hotels we stay in quite frequently. The service here has always been good but every so often someone just goes above and beyond what you would expect.
This morning started late due to a late flight in last night and after waking up late the breakfast area was closed, breakfast service ending at 10:00am. I called down to the front desk and spoke with Mark, asking for the shuttle to take me to a local coffee shop for something to eat and coffee to drink.
Mark immediately set about trying to get me a ride to the coffee shop then "changed gears" and went so far as to get me something to eat from the hotel cafe and made me an espresso drink. The exact things I was going to travel to the coffee shop for, all right here in the hotel.
The commitment to customer service at this hotel is always evident. However, sometimes someone just takes the time out of their day to make your day better. And THAT is what takes a typical customer service experience from ordinary to extraordinary.
Kudos to the staff, management and Mark at Courtyard Lyndhurst Meadowlands.