We stayed at this hotel on a bus trip to NYC. When we arrived on Friday night we were told that the city had a water main break and they weren't sure when the water would be back on. My tour guide was furious that they hadn't called us during transit and arranged a different hotel. I personally was glad that didn't happen because i had researched transportation to / from the city from the hotel. They had plenty of bottled water available and maintenance on call if you needed your toilet flushed. Since we arrived at 11:00pm I didn't really care about the water. My daughter and I used the bottled water to brush teeth and went straight to bed. There was water in the morning but it was tepid at best as the water heaters hadn't had time to kick in yet. I don't feel this is the hotels fault if the city had a break. We are adaptable we weren't about to let it get in the way of enjoying our trip.

By about 4:00 Saturday our trip coordinator called and the hotel still didn't have water. They were gracious enough to do the legwork to move our whole tour to a different hotel. My daughter and I had theatre tickets and had planned on staying in the city late. We took a bus from the port authority station downtown NYC to right in front of the hotel - not returning until midnight Saturday. The front desk staff was exceptionally accommodating to arrange transportation the following morning for us to meet the rest of the group. The water was on when we got back and was steaming hot in the morning.

In the morning the front desk informed they they had called a car for us and would be paying for it in order for us to meet up with our tour. They got us a town car to go the 45 minutes to the other hotel. It would have cost me at least $40 for a Lyft so i was grateful they covered the cost.

There was free coffee in the lobby beside the Starbucks and ample seating to have some breakfast. Rooms were freezing upon arrival but warmed up quickly enough.

What really bothered me was the religious message on my pillow when we got into the room. I found it terribly offensive and not appropriate from a large corporate hotel. It was inappropriate and not necessary.

I practically live in hotels in my job as a professional pilot and the Courtyard Lyndhurst Meadowlands is one of the hotels we stay in quite frequently. The service here has always been good but every so often someone just goes above and beyond what you would expect.

This morning started late due to a late flight in last night and after waking up late the breakfast area was closed, breakfast service ending at 10:00am. I called down to the front desk and spoke with Mark, asking for the shuttle to take me to a local coffee shop for something to eat and coffee to drink.

Mark immediately set about trying to get me a ride to the coffee shop then "changed gears" and went so far as to get me something to eat from the hotel cafe and made me an espresso drink. The exact things I was going to travel to the coffee shop for, all right here in the hotel.

The commitment to customer service at this hotel is always evident. However, sometimes someone just takes the time out of their day to make your day better. And THAT is what takes a typical customer service experience from ordinary to extraordinary.

Kudos to the staff, management and Mark at Courtyard Lyndhurst Meadowlands.

We currently live on Durham, NC but formerly lived in NJ. We frequently go back to visit family and friends. We always stay at this property for its location, service, hospitality, and amenities. This is our choice hotel when visiting New York City, and North and Central New Jersey. It is conveniently located close to the New Jersey Turnpike and and Garden State Parkway and only about 15 to 20 minutes from Newark airport. There is also a bus stop right outside the hotel that has numerous buses to take you into Midtown Manhattan for a very reasonable price. We highly recommend this property for your next trip to this area.