At first glance this looks like a great hotel. But from reservations to check out there were issues, and although I brought them to their attention - they were not resolved with any degree of professionalism.
I was traveling with twin 1 year olds to see family. I requested 2 cribs in the room - specifically mentioning we would need them on our arrival to put them in for naps. I specifically also asked if two cribs would fit in the room and after being put on hold then assured me it would not be a problem.
I got there and the cribs were not in the room. After an hour of two toddlers running around exhausted I called down to inquire when they would be delivered. They called back and said they only had one crib available and that I only reserved one crib. After me insisiting and using a name of someone I spoke with making the reservation they said they would do their best to resolve the situation. Finally one crib arrived and they said teh other would be on the way. It's now 9pm at this point - way past bed time for these little ones. I call again - and they say one is on the way - it was a pack and play - I said ok good enough. I'm flexible I can deal.
Then the bed was like sleeping on the floor. Homeless people have better nights sleep outside. It was horrible.
To compound the problem - I used my debit card to reserve the room. They ended up charging me 3 times and screwing up my checking account. For a 2 night stay they charged almost a total of $1,300. Certainly a far cry from the $403 that was actual charge. A day later and after not being able to withdrawl any cash from my checking account, I called to clear it up. I was never apologized to - and they credited my accout which will take up to 3 days. Great!! I ask to speak to the General Manager and have yet to get a return call.
The moral of the story - all is not what it appears at the Westminster Hotel. Horrible.
- Official Description (provided by the hotel):
- Uniquely chic. Inviting and inspired. Open your eyes to the extraordinary at Westminster Hotel, a different kind of luxury hotel. Situated right in the heart of Livingston, New Jersey, our AAA Four Diamond hotel caters to the distinct tastes of today's travelers. Make reservations for stylish hotel guest rooms and suites boasting a classic contemporary design. While you're here, you'll enjoy a refined mix of first-class amenities intended to please everyone from destination spa hotel goers to corporate hotel guests in Westminster Club Level Rooms and Suites. Elaborate or intimate. Elegant wedding receptions or Fortune 500 company executive conferences. Westminster Hotel provides premier meeting facilities, social event venues, banquet rooms—even exquisite outdoor event space—for an array of special occasions. Surrender to a seductive dining experience at the New Jersey location of Strip House Restaurant, one of America’s best steakhouses. And treat yourself to the hotel’s decadent spa services, state-of-the-art health and fitness center and indoor heated swimming pool and Jacuzzi. In the neighborhood? Drop by and say "hi." We proudly serve our beautiful northern New Jersey community and beyond, hosting Livingston, NJ and Essex County neighbors and guests from surrounding cities, including Florham Park, Short Hills, East Hanover, Parsippany, Basking Ridge and Morristown. Westminster Hotel is located only 20 minutes from Newark Liberty International Airport and 20 miles west of New York City. Convenient train access is a short ride away and runs directly into Penn Station in midtown Manhattan. ... more less
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- Also Known As:
- Westminster Hotel Livingston