Before I describe the physical part of our stay, I want to make clear that what makes a great hotel is not just the rooms and public areas, but whether there is a great service team in place and that the management/owners know what is going on and truly care about their guests.
We were vagabonds of hurricane Sandy last week. With no power and a failing generator, we had to go from hotel to hotel with our 2 small children and adult son. After being displaced at our local hotel, Somerset Hills so a wedding party guest could have our room, I found the Westminster. I knew of it because I am formerly from Livingston and they have a world-class steak house on site. They offer free hot breakfast each morning and there are other amenities.
I caught the hotel just as they were regaining their own power so I was able to get a room for Saturday, Sunday, Tuesday, Wednesday and Thursday, but not Monday because they were full.
When we arrived to check in, they informed us that the restaurant was closed for days. That there would be no breakfast, and that there was literally no food in the hotel at all. During normal times I would have turned and walked out; how your perspective changes when a hot shower, heat, a bed to sleep in, the internet and TV become more important than whether they have a restaurant open.
We asked several times if they could accomodate us on Monday night, but they could only put us on a "wait list". We had heard that before, and knew it basically meant "forget it". How pleased we were when the manager called personally Saturday night to tell us he would hold a room for us knowing our situation and honor the low price of our original room. Thaty may seem like no big deal, but to me, a 30 year business owner myself, I realized that they could have sold this room 1000 times over at rack rate to many people. This was a true act of customer service.
Concerning the hotel itself: The rooms are modern with a kind of boutique hotel vibe. Nice beds and toiletries. Free, fast internet and great TV. There was even a couch in the regular double room. Considering the dire situation here in NJ, the service was great and the rooms very clean.
Not a For Seasons, but the nicest hotel of this type I have stayed in. Those that complained of the price for what they got obviously never stay at nicer hotels in NY/NJ area, becuse there is no such thing as a $99.00 room unless you stay at a Motel 6.
We will stay here again.
- Official Description (provided by the hotel):
- Uniquely chic. Inviting and inspired. Open your eyes to the extraordinary at Westminster Hotel, a different kind of luxury hotel. Situated right in the heart of Livingston, New Jersey, our AAA Four Diamond hotel caters to the distinct tastes of today's travelers. Make reservations for stylish hotel guest rooms and suites boasting a classic contemporary design. While you're here, you'll enjoy a refined mix of first-class amenities intended to please everyone from destination spa hotel goers to corporate hotel guests in Westminster Club Level Rooms and Suites. Elaborate or intimate. Elegant wedding receptions or Fortune 500 company executive conferences. Westminster Hotel provides premier meeting facilities, social event venues, banquet rooms—even exquisite outdoor event space—for an array of special occasions. Surrender to a seductive dining experience at the New Jersey location of Strip House Restaurant, one of America’s best steakhouses. And treat yourself to the hotel’s decadent spa services, state-of-the-art health and fitness center and indoor heated swimming pool and Jacuzzi. In the neighborhood? Drop by and say "hi." We proudly serve our beautiful northern New Jersey community and beyond, hosting Livingston, NJ and Essex County neighbors and guests from surrounding cities, including Florham Park, Short Hills, East Hanover, Parsippany, Basking Ridge and Morristown. Westminster Hotel is located only 20 minutes from Newark Liberty International Airport and 20 miles west of New York City. Convenient train access is a short ride away and runs directly into Penn Station in midtown Manhattan. ... more less
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- Also Known As:
- Westminster Hotel Livingston