My girlfriend and I stayed this past weekend for 1 night to attend a wedding that was being held at the hotel, we were left very unimpressed. The room/wedding/breakfast buffet all left a lot to be desired.
The room: The room rate we paid was pretty standard, about $135 for a king room (booked as part of a wedding party). We were kind of surprised to find out though that the block of rooms were nowhere near each other, the 15 rooms booked were scattered all over the hotel which made things quite difficult. The room itself was looked clean on first inspection but after a closer examination it was obvious that work needs to be done. Though the furniture doesn't look old it is quite scratched/scuffed up and was considerably dusty. Large chair in the corner was covered in stains and not pleasant. Lots of dust around the entire perimeter of the room...seems housekeeping cleans the heavily used parts of the room and that's it. Additionally, rooms belonging to others staying in the block in the back of the hotel seemed to be much nicer/updated (large shower/larger bathroom/couch).
Wedding: While we had a good time but t was clear the hotel was not properly staffed...and there were only about 60 attendees. Food at the cocktail hour wasn't bad, but there was 1 bartender for 60 people. It was not the bartender's fault...the manager walking around did nothing but set him up to fail. He was constantly running out of items like champagne glasses and when runners came with more they would bring 6-8 glasses....clearly not enough. This situation persisted throughout the wedding. There were several other issues a well, manager either didn't care/didn't want to turn the lights down (who wants to dance in a brightly lit room). Apparently the bride and groom paid for a carving station, the hotel instead placed meat/fish on wood cutting boards without someone to carve them...no heat lamp....and the fish wasn't precut. One last note, the female manager who was running the show was not friendly and gave an attitude that was completely unnecessary...staff actually seemed afraid of her and I can understand why with her gruff Russian accent. Though the bride and groom didn't let these things ruin their night it was clear that they were not happy about some of the issues, hopefully they get some sort of financial resolution to this.
Breakfast Buffet: This pretty much sealed the deal the next morning. Literally 1 waiter working the entire restaurant, had to ask for water...coffee took 10 minutes to come out. Items on the buffet were either overcooked...undercooked....or had been eaten and weren't replaced. It took until the end of the meal for them to refresh the eggs and french toast. How do you run a restaurant like this?
- Official Description (provided by the hotel):
- Uniquely chic. Inviting and inspired. Open your eyes to the extraordinary at Westminster Hotel, a different kind of luxury hotel. Situated right in the heart of Livingston, New Jersey, our AAA Four Diamond hotel caters to the distinct tastes of today's travelers. Make reservations for stylish hotel guest rooms and suites boasting a classic contemporary design. While you're here, you'll enjoy a refined mix of first-class amenities intended to please everyone from destination spa hotel goers to corporate hotel guests in Westminster Club Level Rooms and Suites. Elaborate or intimate. Elegant wedding receptions or Fortune 500 company executive conferences. Westminster Hotel provides premier meeting facilities, social event venues, banquet rooms—even exquisite outdoor event space—for an array of special occasions. Surrender to a seductive dining experience at the New Jersey location of Strip House Restaurant, one of America’s best steakhouses. And treat yourself to the hotel’s decadent spa services, state-of-the-art health and fitness center and indoor heated swimming pool and Jacuzzi. In the neighborhood? Drop by and say "hi." We proudly serve our beautiful northern New Jersey community and beyond, hosting Livingston, NJ and Essex County neighbors and guests from surrounding cities, including Florham Park, Short Hills, East Hanover, Parsippany, Basking Ridge and Morristown. Westminster Hotel is located only 20 minutes from Newark Liberty International Airport and 20 miles west of New York City. Convenient train access is a short ride away and runs directly into Penn Station in midtown Manhattan. ... more less
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- Also Known As:
- Westminster Hotel Livingston