Normally we try to avoid chain restaurants but we were hungry and had limited options nearby so we ended up here. Service was wretched -- the waiter was paying so little attention that he came to take our food order while we were still taking off our coats and hadn't even touched the menus that the hostess had just put on the table 30 seconds earlier. Things only got worse from there.
It seemed there were several teenage employees working that night who had a table of friends "visiting" them while they were at work. Despite the restaurant being more than half empty (it was a slow Monday night with bad weather), they seated us at the table immediately next to their "friends." We spent our evening barely able to have a conversation as they shouted back and forth across the restaurant to one another or stood around by their table and in the surrounding walkway. Despite the many staff huddled by the table of friends, they seemed not to notice that we weren't being served and pretty obviously didn't care. When we asked one girl if we could get drinks, she simply replied, "Oh, I'm not your server." She didn't offer to take the order anyways or go get our server for us. We weren't assigned to her, and "OMG!" couldn't we see that she was with her friends?!? And yes, she had the gall to repeat this all to her friends at their table...2 feet away from us at the backside of our booth. Not a great sign when staff openly mock customers within earshot to impress their friends and act shocked when they're expected to do work.
Besides that, the food that eventually made it to the table was terrible -- cold to lukewarm at best, much of which tasted re-heated. I don't come to a place like this expecting haute cuisine from a master chef, but a 10 year old would have done a better job with chicken fingers and fries from the frozen aisle of the grocery store. On top of that, it wasn't as cheap as it used to be. If I'm getting McDonald's level food, I might as well head there for half the price.
I doubt we'll ever come to this location again, and this experience has pretty much turned us off from Applebee's altogether.
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