I will start this review off by saying that neither my husband nor I are complainers in the least...we see the good in everything over the bad and set our expectations accordingly. There are definitely some good notes to be recognized in this review...However, we were overall, disappointed in our stay here this past weekend, especially having read some of the other great reviews. I had emailed the Innkeeper earlier in the week to give her the heads up that we had had a rough time with a family issue and given my husband's birthday was this weekend, wanted to really relax and forget about life for a while. She responded immediately and I thought we would be on our way to a great stay. Upon arrival, which granted was early, we were greeted by a really nice gentleman who wished my husband happy birthday (yay he remembered I said something earlier) and gave us a parking pass so we could park and walk around while our room was prepared. Great! My history buff husband did ask someone else at the front desk about the sign that said "Historical Site" on the wall and he was told "Oh I really don't know anything about that." Ok, strange, but not a big deal. And off we went to explore the town. When we came back at around 5pm to check in, there was a different person at the front desk. She seemed really unhappy, not rude (yet) but we could NOT get her to crack a smile or give us any warmth at all...Ok, again, not a big deal. As my husband went to check out the bar area, she asked me to confirm my address, which was wrong in the computer. I let her know my zip code as she requested and she insisted that the town and state the computer was generating MUST be right and I was wrong. Like I dont know my own zip code. The entire time, I told her it wasn't a big deal and I am sure we can get it right, and she got very huffy about the whole thing. This is a common theme we noticed from the staff...getting very flustered when things didn't go exactly right. We are VERY easygoing and are respectful of people who work with the public so every incident was peppered by us with "NO problem, relax" to no avail. Then we got to our room, which was lovely AND clean. AND we found a nice birthday note with a complimentary drink card for the downstairs bar. VERY cool and appreciated. Ok, we were back on track. We relaxed and enjoyed the room a bit, then changed and got ready to go out for the evening. Again downstairs we saw the front desk person, not smiling, and asked her about turndown service and she reminded us she had told us earlier it was from 5-8 only. We confirmed that we would get our service providing we didn't leave our "do not disturb" on the door, which we didn't, and figured all would be well. I will add that the front desk person did make an effort to find us an umbrella so we didn't have to go all the way back up to our room, which we appreciated. She didn't find one, but at least put the effort in. Then we hit the bar for our complimentary drink and to start our weekend. My husband saw a bowl of freshly poured peanuts and asked the bartender if he could grab them for our table. The bartender got flustered and snapped "Sir, your server will bring you some!" again, seeming like we "bucked their system" and how dare we ask for something special. Again, no big deal.... So we left for the evening. Upon returning to our room at about midnight, it was hot and we had to spend about 15 minutes playing with the A/C to get it to feel like it was regulating. Yes, it was a warm evening and I know its an old building. Then we hit the hay, only to realize our "luxury king" bed was actually TWO twins shoved together with a piece of foam covering the space in the middle. ALSO, they weren't the same height! We couldn't have noticed this when we first got in, but when you pulled back the comforter and actually got into the bed you noticed if you roll from one side to another, that it was a significant drop if I wanted to roll over and hug my spouse! It was also very uncomfortable and the sheets were very rough on my skin. My husband noticed this first, so its not me being a picky girl. Needless to say, between getting up every hour to regulate the air, and the uncomfortable bed, I got about 4 hours of sleep. So much for a relaxing weekend. I will add that I took a bath in the awesome jacuzzi tub, and that was wonderful. The bathrooms were really nice, clean and well equipped with plenty of towels which came in handy since we didn't get any turndown service to replace the used towels from the showers we took before going out. The next day, we got up and went down for breakfast, which was really yummy. Figuring this was not a B&B we knew we would have to pay for it..ok, fine. It was pretty pricey ($56) but worth it. After breakfast, my husband went over to what we thought was the coffee bar for the public and asked for "to go" cups. The staff member told him this was "her area" and basically not to touch anything. Upon checking out, the front desk finally asked me "How was your stay?" I told her it was just ok and complained about the bed. Her response was "Well, maybe next time we can make sure you have a better bed". Again, given that I spent over $300 for one night, I would have expected ALOT more. If this were a Motel-6 or something, sure you get what you pay for, but at this price, I was very disappointed. (I did appreciate the efforts on behalf of the innkeepers to help us celebrate the birthday and don't want to discount that at all.)
- Official Description (provided by the hotel):
- The Lambertville House Hotel, listed on the National Registry of Historic Places, has been host to discerning guests since 1812. Located near the banks of the Delaware River in Lambertville, New Jersey and walking distance to New Hope, Pennsylvania, the Lambertville House Hotel offers easy access to spectacular restaurants, distinctive shopping and vibrant culture. Easily accessible from New York and Philadelphia, the Lambertville House blends the beauty of an era gone by with elegant modern conveniences. Each of our luxury hotel rooms has its own unique amenities and distinctively classic touches. All guestrooms have jetted tubs and both high-speed and wireless Internet access. Most guestrooms also have gas fireplaces and some have private balconies. The Lounge at the Lambertville House is an intimate restaurant and lounge with outdoor seating available in warm weather. The Lounge at the Lambertville House is "the" meeting spot in town with a wide selection of fine wines and cocktails served in a relaxed and intimate setting. "Dish" catering is at your service in the kitchen offering small plates with big flavor and a focus on fine cheese and charcuterie. The staff is friendly and knowledgeable. The Conference Center with its natural lighting, start-of-the-art Audio Visual and gourmet catering services is the perfect location for a business meeting or special event. Trendy gift shops are located right onsite. Lambertville is an antique lover's mecca with distinctive and unique shops for browsing and shopping. Fine art and eclectic galleries are located throughout Lambertville as well as in neighboring New Hope, PA. All are within walking distance of the hotel. We look forward to welcoming you to our beautiful hotel! ... more less
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- Also Known As:
- Americas Best Value Inns Lambertville