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“Awesome Staff!”

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Hilton Garden Inn Lakewood
Ranked #1 of 3 Hotels in Lakewood
Certificate of Excellence
Raleigh, North Carolina, United States
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Awesome Staff!”
Reviewed April 28, 2013

Great hotel to stay at in Lakewood! Front desk staff.... Awesome! Bartender..... Awesome!

They get it... If you have great staff, you have happy customers!!

Jessica, Roxanne, and Jackie...... You Rock!!

  • Stayed March 2013, traveled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Steve G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny F, Manager at Hilton Garden Inn Lakewood, responded to this review, April 29, 2013
Hi Steve G,

Thank you! It is great to hear that you had a wonderful stay with us at the Hilton Garden Inn Lakewood. Your comments about our fantastic staff will be shared with everyone, as it will definitely brighten their day. We work hard to make our guests comfortable, and it makes us very happy to hear we are accomplishing that. We hope you choose to stay with us again soon!

Sincerely,
Hilton Garden Inn Lakewood
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778 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
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English first
Orlando, Florida
2 reviews
Reviewed April 28, 2013

I recently stayed at the hilton for my cousins wedding, and let me tell you this hotel went above and beyond to make this a very special weekend. The front desk staff was quick with checking us into our rooms and very helpful with our shuttle arrangements. the courtesy and friendliness was definatley a 5 star! The bar being kept open just for us was a nice touch. the bartender was on point working quick to serve us and keep us partying! The breakfast girls in the morning were also friendly and happy to help with a smile. i would reccomend this hotel to anyone coming to the Jersey Shore area!

  • Stayed April 2013, traveled with family
    • Value
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Helpful?
Thank ashleigh c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny F, Manager at Hilton Garden Inn Lakewood, responded to this review, April 29, 2013
Dear ashleigh c,

We are thrilled to hear that you completely enjoyed your stay here at the Hilton Garden Inn Lakewood! We greatly appreciate the 5-star review and your wonderful comments about your accommodations and the staff. Thanks again and we hope you choose to stay with us again soon!

Sincerely,
Hilton Garden Inn Lakewood
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memphis
Level 5 Contributor
84 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed April 28, 2013

Love this hotel and the staff is the best I have ever encountered in all my travels. Always pleasant and it is a great location. Close to the beaches and plenty of shopping. Several great restaurants around the hotel. The staff always treats you like family and takes great care of you.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank georgec391
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny F, Manager at Hilton Garden Inn Lakewood, responded to this review, May 1, 2013
Hi george c,

Thank you for the great 5-star review! We greatly appreciate your wonderful comments about our property and the staff. We hope you choose to stay with us again soon!

Sincerely,
Hilton Garden Inn Lakewood
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Florida
Level 6 Contributor
217 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed April 22, 2013

I was at this hotel for only onre night on business. Even in that short a period of time the staff made a great impression. The hotel is well decorated and the room was clean. The bed was comfortable though the pillows were not. The gym was standard for this type of hotel, but the machines were all clean and in good repair. The location is pretty good, situated between a Ruby Tuesday's and a Lonestar Steakhouse. Also close enough to pleanty of other good places to eat.

The ladies at the front dest were fantastic. They were friendly, genuine and helpful. Let me start with Lucia. This lady had a constant smile on her face, a pleasent greeting and a drive to help. I was looking for a good diner in the area and she told me she was new to the area and not too sure. This did not keep her from trying to get me informatio. Rather it seemed to drive her to learn and provide a good recommendation. She asked several people to no avail. Then she asked Ms. Karen Kraig. Ms. Kraig had a great place that was only about 10 minutes from the hotel. We wnt and had a fantastic breakfast at a good price.

I would stay at this location again if in the area. And I would seek out Ms. Kraig and Lucia to thank them again in person.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gscar35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny F, Manager at Hilton Garden Inn Lakewood, responded to this review, April 24, 2013
gscar35 -

Thank you for taking the time to review the Hilton Garden Inn Lakewood on TripAdvisor! We greatly appreciate your wonderful comments about your accommodations and our staff. We have a great team here, and your review will be shared with everyone. We hope you stay with us again soon!

Thanks again,
Hilton Garden Inn Lakewood
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alexandria, Virginia
Level 4 Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed April 12, 2013

The last time I was in Lakehurst, I stayed in a sub-par hotel with few amenities and a lot of problems. When I had to return, I knew I needed to look elsewhere- everyone I talked to recommended the Hilton Garden Inn in Lakewood.

The first thing that caught my eye was location. This hotel is located between a Ruby Tuesday's and a Lonestar Steakhouse, and there's a Starbucks right next to Ruby Tuesday's. Even though the hotel doesn't have a restaurant, it's easy and convenient to walk to dinner and grab a coffee at the Starbucks drive-thru before heading off to work. Across the street, there's a number of interesting stores, like the Wine Academy. A quick drive down 70 puts you within 20 minutes of the naval base and a number of restaurants and shops.

Walking into the hotel, I noticed that it was immaculate. Cookies were set out next to complimentary coffee and water, and the entire hotel smelled clean and fresh. I checked in quickly and was pleasantly surprised at how lovely my room was. It smelled clean, everything was nicely laid out, and I even had a towel animal on my bed! The room had a minifridge and a microwave, as well as a coffee service. Bath and Body Works and Neutrogena amenities dotted the bathroom.

My stay overall was excellent. My only complaint is that the doors do shut loudly, even if you are trying to be quiet, so I woke up with a start each night when my neighbors came back to their rooms, but it wasn't bothersome enough to wear ear plugs. I couldn't hear any of the rooms or any outside noise otherwise, and that was wonderful. Each night I came back to a clean hotel room, and nothing was ever missed or sloppy. I enjoyed a wonderful night relaxing in the whirlpool during my stay and appreciated the pantry, which was reasonably priced and had a little bit of everything.

One thing that I must applaud the Hilton Garden Inn on (even though I know I'm an isolated incident) is providing coffee creamers that were not only varied, but dairy-free. One of the biggest problems I have when I travel is that the only dairy-free creamer the hotel offers comes in a packet and makes even the best coffee taste terrible. I'm severely lactose-intolerant, which makes it hard to enjoy a morning cup of coffee when I travel, as many hotels only provide half-and-half or that powdered non-dairy creamer. Even though the Starbucks is right next door, it was nice to stop at the little coffee bar on the way out of the door in the morning to grab a cup of coffee that I know won't taste gross or make me sick.

Overall, this trip to the Lakehurst area was a joy, and I am actually considering a trip back to the area for leisure simply because this hotel was so spectacular. Thank you for a great experience!

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Christine C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny F, Manager at Hilton Garden Inn Lakewood, responded to this review, April 15, 2013
Dear Christine C,

Wow! We cannot thank you enough for this outstanding review of the Hilton Garden Inn Lakewood! It is reviews like this that make our staff's hard work truly worth it. Our number one priority is providing guests with an excellent stay, and it is comforting to know that we are accomplishing that mission.

Thank you again, and we cannot wait until your next stay with us!

Sincerely,
Hilton Garden Inn Lakewood
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Lakewood, New Jersey
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 23, 2013

I was asked to write an review. So, I guess I will, the Hotel as a whole has some great qualities about it, and very clean and well taking care of to some point, at the same there are certain areas that need lots of work, for I will stop here, due I am still here and been here since Jan. 2, 2013 for business. The girls at the Front Desk treated me ever well, I had to have some changes made and issues taking care of and it got done with know questions asked ..

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Countrygirl349
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny F, Manager at Hilton Garden Inn Lakewood, responded to this review, March 25, 2013
Dear Countrygirl349,

Thank you for taking the time to review your stay at the Hilton Garden Inn Lakewood. We greatly appreciate the 5-stars! We hope you enjoy the rest of your stay with us.

Sincerely,
Hilton Garden Inn Lakewood
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Lakewood, New Jersey
1 review
Reviewed March 21, 2013

I had a long stay at this Hotel and I can't say enough about the hospitality and level of service I received from the front desk staff. I had to make many changes during the course of my stay and they did it all with a smile. It was tough to deal with all the damage from Hurricane Sandy and they were very helpful during it all. Definitely recommended.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brad F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny F, Manager at Hilton Garden Inn Lakewood, responded to this review, March 22, 2013
Hi Brad F,

Thank you for the wonderful 5-star review! We are glad you were able to find comfort here at the Hilton Garden Inn Lakewood after Hurricane Sandy. It was a very difficult time for many people in New Jersey, and we are glad we were able to help during this stressful time.

Thank you again for sharing your experience at the Hilton Garden Inn Lakewood on TripAdvisor!

Sincerely,
Hilton Garden Inn Lakewood
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Lakewood

Property: Hilton Garden Inn Lakewood
Address: 1885 Highway 70, Lakewood, NJ 08701-7394
Phone Number:
Location: United States > New Jersey > Lakewood
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Lakewood
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Lakewood 3*
Number of rooms: 110
Official Description (provided by the hotel):
The brand new Hilton Garden Inn Lakewood – conveniently located near Exit 88 of the Garden State Parkway on Route 70 – features an indoor pool, state-of-the-art fitness center, and 24-hour business center. Premier guest room amenities include 32” LCD TVs, generous work desks with ergonomic Herman Miller chairs, and self-adjusting beds. Enjoy a brand new Ruby Tuesday restaurant, LongHorn Steakhouse® and Starbucks® next door. Complimentary WiFi access is available throughout the hotel. Guests must be 21 years of age or older to check in (some exceptions apply). Valid photo ID and credit card required at check in. ... more   less 
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Also Known As:
Hilton Garden Inn Lakewood Hotel Lakewood
Lakewood Hilton Garden Inn

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